Foundland Reviews 1,134

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the beautiful products, highlighting their high quality and unique selection. Many people were delighted with the prompt delivery and the exquisite packaging, often describing it as a treat to unwrap. The attention to detail in wrapping, often with personalized touches, made the experience feel special and perfect for gifting. However, some customers noted that certain items, such as the Japanese candle set and some dishes, were smaller than anticipated. While still appreciated for their cuteness and quality, these individuals suggested clearer advertising regarding the miniature size of these specific products.

What people talk about most

Product

Reviewers highlight positive aspects of the product. Customers consistently praise the beautiful, quality,... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the beautiful, high-quality,... See more

Delivery service

Users describe positive interactions with delivery service. Customers consistently praise the fast and prompt... See more

Order

Consumers find the ordering process to be a positive experience. Many reviewers highlight the ease of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Most of this order was plates. It would have been very useful for at least one of the online images of each item to show it being held by a hand, so as to get some intuitive sense of its size. Lik... See more

Rated 5 out of 5 stars

Kept informed, packaged arrived on time, in excellent condition & contents exquisitely wrapped & displayed inside the box. The items are gifts, I was tempted to keep them for myself! Thank you for... See more

Company replied

Rated 5 out of 5 stars

Really lovely, friendly company with beautiful products. I had a stock query and immediately got a reply. My order arrived quickly and was really well packaged. Will definitely use Foundland again!

Company replied

Rated 5 out of 5 stars

A wide range of unique and stylish, high quality products to chose from. Website is easy to use and delivery was quick. The real highlight is the packaging though. I felt like a child on Christmas da... See more

Company replied


Company details

  1. Store
  2. Interior Designer
  3. Outlet Mall

Written by the company

Foundland is a London-based store offering Japanese and Korean gifts, homewares, and design-led finds from around the world.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Super pleased my purchases

Super pleased with my purchases, the items and care in wrapping is exceptional - these are a gift so will be passed on and I know will give pleasure to a cat loving friend!
My thanks to the team at Foundland for sourcing and supplying unusual items.

August 30, 2024
Foundland logo

Reply from Foundland

Thank you so much! We're so happy to hear this, and hope your cat loving friends enjoys their gift :)

Advertisement
Rated 5 out of 5 stars

Exceptional store

Products are exactly as advertised, shipped quickly and packaged with care. The small details such as a written thank you note and quality wrapping made everything perfect.

I will definitely be ordering from then again in the future.

August 1, 2024
Foundland logo

Reply from Foundland

Thank you so much! This really means a lot to us :)

Rated 5 out of 5 stars

Great service, great products

Wow. How do I do justice to the experience of receiving products from you -the service is great, the packaging is exciting with the seal, then all of the little beautifully wrapped contents- thank you. I am delighted with what I bought.

July 29, 2024
Foundland logo

Reply from Foundland

Thank you so much!

Rated 5 out of 5 stars

I recommend.

arrived quickly and there was a handwritten note which was a lovely touch.

July 25, 2024
Foundland logo

Reply from Foundland

Thank you so much Amelie!

Advertisement
Rated 5 out of 5 stars

Beautiful & speedy!

My order came very quickly & was beautifully wrapped (so much so, that I don't need to wrap it when I give it as a gift!).

June 28, 2024
Foundland logo

Reply from Foundland

Thank you so much Luana, this is great to hear :)

Advertisement
Rated 5 out of 5 stars

Excellent & happy customer.

Fast shipping & a delighted to receive my purchases all dolled-up in beautiful wrapping. The Izumi Warosoku holder from Takazawa is perfect & looking forward to planting the Wasabina seeds later in the season. Lovely company selling great stuff. Arigatogozaimasu!

June 24, 2024
Foundland logo

Reply from Foundland

ありがとう ございます Ben-san! Thank you for such a lovely review :)

Rated 5 out of 5 stars

Beautiful and unusual products

Really beautiful and unusual products. Each product was wrapped with great care - it was almost a shame to unwrap them they looked so gorgeous. Communication from them was also prompt and personal. A really great experience and I shall be buying again. Thank you!

June 19, 2024
Foundland logo

Reply from Foundland

Thank you ever so much Jane, this was lovely to read :)

Rated 5 out of 5 stars

Love this shop!

Love this shop!

Had a query once I'd submitted my order and Arthur got back to me really quickly. Beautiful packaging and love everything I ordered

June 17, 2024
Foundland logo

Reply from Foundland

Thank you so much, it was a pleasure to be able to help. Arthur

Rated 5 out of 5 stars

Perfect

Great , unusual goods, carefully packed and prompt despatch

June 17, 2024
Foundland logo

Reply from Foundland

Thank you Hilary, this is wonderful to hear!

Advertisement
Rated 5 out of 5 stars

Beautiful handmade tiger

Beautiful handmade tiger, beautifully packaged. The lovely details of exceptional gift wrap, card and wax seal were enchanting. Wonderful layered packaging to ensure safety of item and delivered on time. Highly recommend Foundland for unique gifts and perfect in every way. I felt like a child at Christmas ... full of wonder and delight.

June 12, 2024
Foundland logo

Reply from Foundland

Thank you so much Anne!

Rated 3 out of 5 stars

Check the dimensions

Admittedly, I made an error not checking the size of the 'tray' I ordered. The one that arrived was tiny and I was very disappointed indeed. I considered £20 to be about right for an average tray size, but not a tiny one. Then another £5 for p&p.
Yes it is beautiful and I presume hand made, but even then, the finish is a little shabby too.
I will check the details thoroughly next time.

June 7, 2024
Foundland logo

Reply from Foundland

Sorry to hear that you weren’t happy with your order.

Our postage costs are flat rate, which is unfortunately the only option for smaller businesses.

We haven’t had any contact from you and ask that you consider reaching out to us in future. We usually respond quickly and try to make sure our customers are happy with our service.

Rated 1 out of 5 stars

My order is very late and I’ve emailed…

My order is very late and I’ve emailed them many times and no reply

June 5, 2024
Foundland logo

Reply from Foundland

Hi Joe,

You emailed us on a Sunday and early Monday, and had received a response by mid-morning Monday. Our working hours are 9-5 Monday - Friday.

As you know from our email conversation, you entered the incorrect postcode for your address which is the reason your parcel hasn’t arrived with you yet.

Leaving 1 star reviews for a small business because of a mistake you made is incredibly unfair, and we ask that you kindly consider removing it.

Advertisement
Rated 5 out of 5 stars

Unique and cool shop

Love the variety of interesting products. Great for gifts. Super fast delivery and personal note is a lovely touch.

June 6, 2024
Foundland logo

Reply from Foundland

Thank you so much Karen!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look