Product arrived within 48h, works perfectly. Came with all the parts needed to install from scratch although I only needed the filter as there was one installed previously in the kitchen. Screwe... See more
Company replied
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Review summary
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Reviews shaping this summary
I accidentally ordered more than what I needed (two pair of braided hoses instead of one). Got in touch with Fountain Softeners and they happily agreed to refund for half the order if I return the un... See more
Company replied
Excellent product arrived in perfect condition. My only complaint is with the delivery. The delivery man left the items outside despite us being at home all day. The boxes got wet due to rain all da... See more
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Helpful and responsive chat window helped me ensure I ordered the correct part. Status updates followed the order through dispatch so I knew what to expect and when. Good site, well packaged new part... See more
Company replied
Company details
- Water Softening Equipment Supplier
- Water Filter Supplier
- Water Purification Company
- Water Treatment Supplier
Written by the company
For over 60 years, our independent, family-run business has been a trusted supplier of high-quality water softeners, water softener salt, kitchen filter taps, and water filtration systems for homes and businesses across the UK and worldwide. We also provide all the necessary plumbing fittings for installing or relocating a water softener. Experience the benefits of soft water—less cleaning, reduced detergent use, softer skin and hair, and no more stubborn limescale on your surfaces. Plus, your appliances, including dishwashers, washing machines, and boilers, will run more efficiently. As an established online retailer, we understand that choosing the right water softener is an important decision. That’s why we offer expert, impartial advice to help you find the best solution to fit your needs and budget. Trust us to provide quality products, excellent service, and reliable support every step of the way.
Contact info
Unit 6, The Yard, Guildford Rd, Bucks Green, Rudgwick, RH12 3JJ, Horsham, United Kingdom
- 01403 700794
- customerservice@fountainsofteners.co.uk
- fountainsofteners.co.uk
4.5
Excellent
235 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good pipes for water softener
March 13, 2025
Reply from Fountain Softeners
Thank you for taking the time to leave us feedback, we really do appreciate it.
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brilliant
brilliant , flows a lot better myself &my son will be ordering again when needed.
March 6, 2025
Reply from Fountain Softeners
We are really pleased to hear that your product has worked for you. Thanks for taking the time to leave us some feedback, we really do appreciate it.
Rapid response.
Rapid response.
Intuitive Website.
Wide range.
Sound product knowledge.
February 21, 2025
Reply from Fountain Softeners
Thank you for taking the time to provide your feedback, it is great to hear your experience with us was a positive one!
It was easy to order and the delivery…
It was easy to order and the delivery was quite quick, why I have given two stars is because on opening one bag of salt we discovered it was broken in half. We have left the opening of the other bags until we need them. This is just to make you aware.
February 21, 2025
Reply from Fountain Softeners
Firstly, thank you for taking the time to provide your feedback, and we are pleased to hear that the ordering process and speed of delivery were good.
We are sorry to hear that the blocks your received have been damaged during delivery by the courier. Whilst this is unfortunately out of our control, we do apologise for any inconvenience this may have caused and ask that you contact us directly at customerservice@fountainsofteners.co.uk if you have any future issues with delivery.
Reply from Fountain Softeners
Thank you for taking the time to provide your feedback.
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Fair prices and quick delivery
I bought some stainless steel hoses and drain fitment for my new softener. Prices on this site very fair and product was delivered within 3 days. Product is good quality and now fitted. No cause to give anything but 5 stars.
February 10, 2025
Unprompted review
Reply from Fountain Softeners
Thank you for your response, we really appreciate your feedback.
Great servicece…
The company was quick to help me decide which filter to buy. They sent me a video of how to extract the filter from the housing which was helpful as I am not a plumber but a capable DIY er. Plus it was delivered within a couple of days. Great service
February 7, 2025
Unprompted review
Reply from Fountain Softeners
Thank you very much for your comments, we are always striving to provide excellent customer service so we are really happy to hear your comments.
Quick delivery and great price
Quick delivery and great price on the water softener ! It even came with some salt so that I could use the softener straight away couldn’t recommend fountain softeners enough perfect from start to finish !!
February 1, 2025
Unprompted review
Reply from Fountain Softeners
We are always looking to provide our customers with a great service, so we really appreciate your feedback.
Great ordering experience
Great ordering experience, after receiving some excellent advice and guidance. Quick, efficient and reasonably priced, cannot fault Fountain during the whole process.
January 31, 2025
Unprompted review
Reply from Fountain Softeners
We are constantly working to give our customers the best experience possible, so we really appreciate reading your comments, thank you!
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Replacement brine valve
Quick and helpful advice over email on a spare part with quick delivery. Many thanks.
January 24, 2025
Unprompted review
Reply from Fountain Softeners
Thank you for taking the time to provide us with this feedback - we are constantly striving to provide excellent customer service, so it is great to hear your comments!
STAY AWAY
Proven return of an unused item on 9th Dec. I've rang them 5 times in past two months. Every time it's 'ill get account to ring you back' who doesn't. OR John the account says 'i don't know why you don't know what gone wrong, you should get it in next day or two'. I'm writing this review on Jan 31st with no refund. Section 75 from bank is my only hope. This place is a scam and the very reason why people buy from Amazon.
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Update. Email from fountains today at last stating they can't give me a refund because my bank forced a chargeback on my request. So basically admitting they hadn't refunded me in almost three months and my bank forced them to. Their emailing trying to frame it like this isn't their fault.
Fyi. James is the account, not Jon. Very different names... clearly.
December 9, 2024
Unprompted review
Reply from Fountain Softeners
Thank you for taking the time to provide this feedback, and we are sorry to hear your experience with us has not been up to our usual standards.
We do not have any members of staff called John, so could we please ask you to contact us via email with your name and order number so we can trace this matter and resolve any outstanding refund.
* UPDATE * Thank you for contacting us via email, and as per our response, we apologise for the delay in getting this issue resolved. We are glad that this matter has now been resolved and your money returned.
Reply from Fountain Softeners
Thanks for your feedback!
Great service
Tap arrived quickly, no problems with ordering or the product. Everything was easy to find on the website - great service
January 6, 2025
Unprompted review
Reply from Fountain Softeners
Thank you so much for taking the time to leave a review - your comments are really appreciated!
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Great service from a family business
We inherited a water softener when we bought our house. It had been purchased from Fountain Softeners around 8 years earlier. When we had a fault I called them up for advice and James was brilliant. So I can vouch for their aftersales service! We ended up buying a replacement from James as ours was end of life and not worth fixing. A good price and excellent customer service. Thoroughly recommended.
December 20, 2024
Unprompted review
Reply from Fountain Softeners
Thank you for taking the time to leave us a review. We are constantly striving to provide excellent service that sees our customers return to us again and again, so your feedback is really appreciated!
Fast and excellent service at…
Fast and excellent service at competitive prices
December 23, 2024
Unprompted review
Reply from Fountain Softeners
We are always striving to provide the best service possible to our customers and we really appreciate your positive feedback - thank you!
Excellent customer service
Excellent customer service
Quick and efficient
Well priced
Thoroughly recommended
December 19, 2024
Unprompted review
Reply from Fountain Softeners
Thank you for taking the time to provide a review, we are always striving to provide great customer service so nice to hear your comments!
Monobloc kitchen tap
When I replaced my entire kitchen in 2010 I fitted a monobloc tap to the sink, which controlled hot and cold water, and also supplied filtered water from a cartridge in the cupboard underneath. The parts all came from Fountain Softeners and I was very pleased with them and the appearance. I purchased replacement cartridges from them during the following years. The tap started leaking last year so I decided that it was time to retire it, and ordered a replacement from FS. James contacted me to say that there would be a delay as they were waiting for a delivery of these taps. That did not surprise me as so many items sold in this country are sourced from abroad. Then customs held them back until import duty was paid. James offered me an alternative which was more expensive and in stock at no extra charge. But it had a swan neck and I wanted the more compact item. The existing item was still useable, so I was prepared to wait. James kept me advised of progress by email. The tap arrived last week and I was very pleased with the product - a solid piece of engineering, well chromed, with all the fittings necessary to install it. It was a happy start to the new year.
January 4, 2025
Unprompted review
Reply from Fountain Softeners
We always want to provide our customers with fantastic service that will hopefully bring them back to us, so we really appreciate your feedback demonstrating just that! You have chosen an excellent tap for your kitchen - enjoy!
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Damaged blocks
One of the blocks arrived with packaging slit down the side and the actual blocks broken. Obviously usable but they are expensive so not impressed. Won’t order from here again.
January 6, 2025
Unprompted review
Reply from Fountain Softeners
We are sorry to hear that your order has arrived damaged. We can assure you that the block salt would not have left our despatch team in that condition and must have been damaged in transit by the courier which is unfortunately outside of our control. If you contact us directly with your order number, we will be happy to assist you further.
Don’t buy from them!
I bought a tap from them approximately 3 years ago, it has a 5 year guarantee on it. It has failed and now leaks constantly and sometimes the spout disengages and water spurts everywhere. I have contacted Fountain Softeners endlessly and for over 6 months now. They appear to deny all responsibility and keep blaming their supplier, Coriandoli. They have promised a new part before Christmas but of course it has not arrived! I have tried to be pleasant throughout this process but after speaking to James (who has no customer service skills whatsoever) I am feeling it is time to resort to Watchdog etc. Very very disappointing. My advice, do not buy from this company.
December 20, 2024
Unprompted review
Reply from Fountain Softeners
Thank you for taking the time to provide us with this feedback. It is standard practice to send customers back to the tap manufacturer/importer who are able to provide spares and advice during, or outside, of warranty, which is what we appear to have done in your case. Unfortunately, we do not hold any tap spares for this supplier in stock and we are therefore reliant on them sending these items to our customers.
If this matter is still outstanding, please contact us directly with your customer number or order number so we can try to resolve this for you.
Very efficient
Very efficient. Arrived within promised timescale, easy to install and is working well. Couldn’t ask for more. David
December 19, 2024
Unprompted review
Reply from Fountain Softeners
Thank you for taking the time to provide this feedback, we are constantly striving to provide our customers with great service so it is great to hear your comments.
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