Wash Water Reviews 

25
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

The water softener seems to be working well at the moment, only recently had it installed. Got to say a big thank you to Kayleigh, who was extremely helpful on a few questions I had to ask.

Rated 5 out of 5 stars

The machine arrived within 2 days. A technical enquiry I had was answered over the phone very promptly, no hanging on listening to interminable music. Machine working well.

Rated 5 out of 5 stars

If you're lucky you can tuck these away in a cupboard where they can operate unseen to do what they do with very little input from the user. In truth the unit is quite a big lump but we were lucky i... See more

Rated 3 out of 5 stars

The Wash Washer we had fitted was to replace a Monarch which we had for 9 years. The Wash Water suffered after it was installed with water leaks which took our plumber/installer 2 attempt to rectify.... See more

Company replied

Company details

  1. Water Softening Equipment Supplier

Written by the company

Wash Water are a supplier of premium water softeners, scale prevention systems, boiling taps and more.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

25 reviews

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4.5

All reviews

(25)

25 reviews in the last 12 months

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Rated 5 out of 5 stars

If you're lucky you can tuck these away…

If you're lucky you can tuck these away in a cupboard where they can operate unseen to do what they do with very little input from the user. In truth the unit is quite a big lump but we were lucky in that our installer was able to fit it under the stairs where we wanted it so, out of sight out of mind.
Having said all that the unit just gets on with it producing lovely soft water, so pleased we had it fitted.

June 15, 2026
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Rated 5 out of 5 stars

A really good job.

The equipment was neat and worked to give us soft water and drinking water. Wash Water helped us choose a plumber to install our water softener who was excellent. We were led to believe that installing a water softener in our home would be difficult given where the mains water came into the house. However, our plumber George, was able to give us options to make this possible with minimum disruption. The cost of this whole process was fair and lower than we had previously been quoted by another company. We are very happy customers.

May 21, 2026
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Rated 5 out of 5 stars

Very good and easy to install

So far, so good for the moment. Easy to install and working perfectly. We tested the water for a few days in a row to see if it reached the right hardness. There is a big difference when I use the shower now. My hair used to be dull and difficult to detangle, but now it is much softer and hydrated. The same happens with the skin. Also, the price and technology are outstanding compared to the well-known, expensive ones that rely heavily on marketing but are not necessarily better.

I want to test it for longer to make sure this first impression remains consistent.

April 14, 2026
Rated 5 out of 5 stars

No hassle guarantee

We purchased a Wash softener after originally buying another brands who advertise a 7 year warranty (turns out that company you have to get it serviced every year to get that warranty).

The Wash softener so far has been great. We’ve notice a great improvement to our water. Very efficient on salt usage and the large salt storage is great as well only need to check it once a month.

April 10, 2026
Unprompted review
Rated 2 out of 5 stars

Making Tea-Not Sure!

We purchased the nice retro looking tap on recommendation. The reason for purchasing was really to avoid the use of a kettle due to the power usage. However, I do find this particular model not great for making cups of tea. It doesn't appear to get hot enough of the tea bag to react enough with the temperature of the water.

April 7, 2026
Unprompted review
Wash Water logo

Reply from Wash Water

Hi Mark,

Thanks for your review.

One of our team will be in touch with you to discuss getting this issue resolved.

Thank You,
Wash Water

Rated 3 out of 5 stars

The Wash Washer we had fitted was to…

The Wash Washer we had fitted was to replace a Monarch which we had for 9 years. The Wash Water suffered after it was installed with water leaks which took our plumber/installer 2 attempt to rectify. The reason was that the incorrect fitting was supplied initially with unit. The water badly damaged our kitchen cabinet, which will need to be replaced at some stage. The other issue you are having is the salt tablets (3/4"dia) we are using do not settle to the bottom of the unit as it functions.

December 4, 2025
Unprompted review
Wash Water logo

Reply from Wash Water

Hi Paul,

Thanks for your review.

We don't have any record of an issue with your unit on our system. We have now updated this so everyone is aware.

One of our team will be in touch to discuss the salt issue you are experiencing.

If you are having any issues, please be sure to contact us directly Tel: 01379 873070, Email - info@wash-water.uk

Thank You,
Wash Water

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Rated 5 out of 5 stars

satisfied customer

Very pleased with the water softener, which replaced a previous one, about 15 years old, made by the same people. Worth noting that their guarantee does not require the equipment to be serviced annually unlike another well known brand. With pipework already in place it was easy to install it myself.

April 3, 2026
Unprompted review
Rated 5 out of 5 stars

Pleased with our purchase

Pleased with our choice of water softener which does a good job of removing the high concentrations of lime scale in our particular area. Their recommended installer did a good job. So all in all very happy with our purchase & service provided.

April 3, 2026
Unprompted review

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