The water softener seems to be working well at the moment, only recently had it installed. Got to say a big thank you to Kayleigh, who was extremely helpful on a few questions I had to ask.
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The machine arrived within 2 days. A technical enquiry I had was answered over the phone very promptly, no hanging on listening to interminable music. Machine working well.
If you're lucky you can tuck these away in a cupboard where they can operate unseen to do what they do with very little input from the user. In truth the unit is quite a big lump but we were lucky i... See more
The Wash Washer we had fitted was to replace a Monarch which we had for 9 years. The Wash Water suffered after it was installed with water leaks which took our plumber/installer 2 attempt to rectify.... See more
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Company details
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Wash Water are a supplier of premium water softeners, scale prevention systems, boiling taps and more.
Contact info
4a Castle Street, IP23 7AN, Eye, United Kingdom
- 01379873070
- info@wash-water.uk
- wash-water.uk
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The water softener seems to be working…
The water softener seems to be working well at the moment, only recently had it installed.
Got to say a big thank you to Kayleigh, who was extremely helpful on a few questions I had to ask.
The machine arrived within 2 days
The machine arrived within 2 days. A technical enquiry I had was answered over the phone very promptly, no hanging on listening to interminable music. Machine working well.
Very friendly staff and helped me to…
Very friendly staff and helped me to solve my issue.
Great product!
Quick to send the guarantee in the post…
Quick to send the guarantee in the post as could not download. Good to deal with
If you're lucky you can tuck these away…
If you're lucky you can tuck these away in a cupboard where they can operate unseen to do what they do with very little input from the user. In truth the unit is quite a big lump but we were lucky in that our installer was able to fit it under the stairs where we wanted it so, out of sight out of mind.
Having said all that the unit just gets on with it producing lovely soft water, so pleased we had it fitted.
The plumber replaced an existing water…
The plumber replaced an existing water softener but had a few problems with connecting to the existing pipe work which I found surprising.
Great devices and Customer service
Great devices, and very good customer service especially from Kayleigh who has been very helpful as we've started our water softner and reverse osmosis system journey with Wash Water!
A really good job.
The equipment was neat and worked to give us soft water and drinking water. Wash Water helped us choose a plumber to install our water softener who was excellent. We were led to believe that installing a water softener in our home would be difficult given where the mains water came into the house. However, our plumber George, was able to give us options to make this possible with minimum disruption. The cost of this whole process was fair and lower than we had previously been quoted by another company. We are very happy customers.
Very good and easy to install
So far, so good for the moment. Easy to install and working perfectly. We tested the water for a few days in a row to see if it reached the right hardness. There is a big difference when I use the shower now. My hair used to be dull and difficult to detangle, but now it is much softer and hydrated. The same happens with the skin. Also, the price and technology are outstanding compared to the well-known, expensive ones that rely heavily on marketing but are not necessarily better.
I want to test it for longer to make sure this first impression remains consistent.
No hassle guarantee
We purchased a Wash softener after originally buying another brands who advertise a 7 year warranty (turns out that company you have to get it serviced every year to get that warranty).
The Wash softener so far has been great. We’ve notice a great improvement to our water. Very efficient on salt usage and the large salt storage is great as well only need to check it once a month.
Making Tea-Not Sure!
We purchased the nice retro looking tap on recommendation. The reason for purchasing was really to avoid the use of a kettle due to the power usage. However, I do find this particular model not great for making cups of tea. It doesn't appear to get hot enough of the tea bag to react enough with the temperature of the water.

Reply from Wash Water
The Wash Washer we had fitted was to…
The Wash Washer we had fitted was to replace a Monarch which we had for 9 years. The Wash Water suffered after it was installed with water leaks which took our plumber/installer 2 attempt to rectify. The reason was that the incorrect fitting was supplied initially with unit. The water badly damaged our kitchen cabinet, which will need to be replaced at some stage. The other issue you are having is the salt tablets (3/4"dia) we are using do not settle to the bottom of the unit as it functions.

Reply from Wash Water
A nice water softener ,easy to install…
A nice water softener ,easy to install and very efficient salt usage. We've run it for 6 months now and can't believe how little salt it has used!
satisfied customer
Very pleased with the water softener, which replaced a previous one, about 15 years old, made by the same people. Worth noting that their guarantee does not require the equipment to be serviced annually unlike another well known brand. With pipework already in place it was easy to install it myself.
Pleased with our purchase
Pleased with our choice of water softener which does a good job of removing the high concentrations of lime scale in our particular area. Their recommended installer did a good job. So all in all very happy with our purchase & service provided.
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