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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the staff's helpfulness, quick responses, and professional, friendly demeanor. People find the platform incredibly easy to use for setting up stores, launching products, and managing sales, with many appreciating the quality and variety of products offered. The website is also frequently commended for its user-friendliness and customization options. However, some customers were not happy with occasional issues such as slow response times from support, particularly regarding delays or complex problems. A few reviewers also mentioned receiving incorrect products or having difficulties with specific design modifications, with some experiencing a lack of communication or resolution from the support team in these instances.

What people talk about most

Customer service

Users describe positive interactions with customer service. Many customers praise the support team for being... See more

Product

Reviewers highlight positive aspects of product. Many customers praise the high quality of products, with... See more

Response time

Clients share positive opinions on response time, with many praising the quick, helpful, and responsive... See more

Website

Consumers generally express satisfaction with the website, highlighting its clean interface, ease of... See more

Staff

Customers had positive experiences with staff. Many reviewers praise the support team for being quick,... See more

Based on these reviews

Rated 4 out of 5 stars

The product I ordered came quickly, looked great! However I had trouble with the site, and accidentally ordered twice. I immediately sent a message to cancel, but that did not happen. I got an email i... See more

Company replied

Rated 5 out of 5 stars

I’ve worked with a lot of print-on-demand companies over the years, and frankly, Fourthwall is by far the best fit for my needs. They make it unbelievably easy to set up your site, launch product... See more

Rated 5 out of 5 stars

So far the experience is good, reliable platform, you can see your daily analytics ( visits, sales) by day/ week/ month. The payment processing is professional and immaculate, they follow up till th... See more


Company details

  1. Software Company

Written by the company

Fourthwall is the all-in-one monetization platform for creators. Fourthwall makes it easy to create homepages, shops, and memberships your community will love.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

285 reviews

5-star
4-star
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1-star

Replied to 71% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

I moved my business over from Amaze…

I moved my business over from Amaze (formerly TeeSpring) to Fourthwall and it is SO MUCH better. They are honest and actually pay you on time every MONTH. They are reliable and have fast customer service response. In addition, they have way more robust features in products and creator options. I love the app too. I'm extremely happy with it.

November 4, 2025
Unprompted review
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Rated 5 out of 5 stars

Excellent level of support and service.

Recently started using Fourthwall for my Merchandise Shop. Great product range and so far the feedback from people who have purchased has been postive.
I did have an issue with one product that I had purchased for myself, but the team in Fourthwall were amazing and worked with the manufacturer to get the product to the quality level I desired. Excellent level of support and service.

November 3, 2025
Unprompted review
Rated 5 out of 5 stars

Money Mix Up

I had a strange issue where I didn't get a payout for September. It took some time for me to discover the issue because I was dealing with a family emergency at the time. So FW was holding on to a significant amount of money for me - almost two months worth. The accounting was accurate, but for some reason, the deposit just didn't get sent. I contacted the chat who put me directly in contact with the support team and wthin 48 hours the issue was resolved with assurances that it would not happen again.

October 28, 2025
Unprompted review
Rated 5 out of 5 stars

Fourthwall is a W!

Fourthwall has been nothing but supportive and W since I have been apart of the fam. Customer support is A1. Quick and responsive and keep you updated throughout the process. Thanks again and my brand is thriving over here.

October 21, 2025
Unprompted review
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Rated 5 out of 5 stars

Exceptional Customer Service

Fourthwall go above and beyond with their customer service — and that, for me, matters far more than all the bells and whistles offered by providers with zero support. Thank you, Fourthwall. I’ll continue hosting my sites with you.

October 24, 2025
Rated 5 out of 5 stars

Loving My Experience with Fourthwall!

My experience with Fourthwall has been amazing so far! The platform is very easy to use and perfect for creators who want to manage their online stores and content in one place. The support team is always helpful and quick to respond — they truly care about their users. I highly recommend it to any creator looking to grow and take their work to the next level!

October 14, 2025
Unprompted review
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Rated 5 out of 5 stars

We've been using fourthwall for years…

We've been using fourthwall for years now. Never had a bad experience, our subscribers love the quality of of products, amazing customer service and response times, and they helped bring our custom products to life. LOVE LOVE LOVE

October 14, 2025
Unprompted review
Rated 5 out of 5 stars

Fourthwall has been phenomenal to work…

Fourthwall has been phenomenal to work with. They resolve issues quickly and fairly, the products are very high quality, and the turnaround time is shocking, it’s so fast. I would recommend Fourthwall to anyone looking to open a merch shop.

October 13, 2025
Unprompted review
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Rated 1 out of 5 stars

Not great

Ordered a cap as a product test.
The logo was not on straight and it was too high on cap. The embroidery was not good quality either.

I wish I could upload a photo. Shockingly bad.

October 6, 2025
Unprompted review
Fourthwall logo

Reply from Fourthwall

Hi Paul - If you haven't already, could you email us at support@fourthwall.com (and ask for Eli)?

Obviously not the experience we're going for, but we'll get you a replacement asap to fix this issue

Rated 5 out of 5 stars

Fourthwall makes it super easy to sell…

Fourthwall makes it super easy to sell and share my creations. The setup was simple, payouts are clear, and the support team is always quick and helpful when I have questions. It feels professional but still creator-friendly. Definitely recommend to other creators!

– VadimLeaf

October 7, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service!

Great customer service! Worked with me to be sure my product was exactly what I wanted and even sent me a reprint when my product wasn't exactly what I hoped!

October 6, 2025
Unprompted review
Rated 5 out of 5 stars

Great CSR!

Emailed 2 representative from Fourthwall, even though they we're not able to cater expedited shipping. Ivana and Daniel really tried they're best in communicating with the manufacturer and at the same time, responding to me messages as well. It's great to know that Fourthwall customer support is on top with the customers concerns thank you Ivana and Daniel!!

October 1, 2025
Unprompted review
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Rated 5 out of 5 stars

Good purchase

Good delivery process. Was able to deliver to a PO Box in Australia. The AOP hoodie and stickers were good quality and printed well. I recommend reading reviews to see if you need to size up. I bought a one size up for the hoodie and it was great. Fit well and comfortable.

September 27, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service just like I gave mine

I was in IT all my life (now retired with small biz). I know what great customer service is and Forthwall gives service to their customers just like I did. They are prompt and professional with intelligent people answering your questions. Can't ask for more.

September 23, 2025
Unprompted review

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