Fourthwall Reviews 285

Fourthwall’s support team exceeded my every expectation. Fast replies, clear guidance, and real care throughout the whole process while helping me setup. I’m so grateful for their help. You guys make the platform even better!

The team is incredible and FW was life changing for this indie musician.

Great service and support.

Fourthwall is a fantastic platform for creators! It makes selling merch, building a fanbase, and running a business super easy. Highly recommend for anyone looking to turn their creativity into income.

Very good, easy integration with YouTube, and very grateful experience for the user 👏🏼

I contacted the support team, because a package supposedly couldn't be delivered. Despite the fact that I can prove through my surveillance cam that there has never been any delivery attempt.
At first the team was great, they kept me in loop on the proceedings and that they awaited the return of the package, which could be a while. After about 5 weeks they reach out again, that the package finally arrived. I responded within minutes and got no response. They contacted me on the SAME thread again is responded withing minutes again and got ghosted again. On the third time they said they would close the ticket since I weren't responding. I responded to that one again even threatening legal action causee quite frankly I've had it with them. No reply ever since.

0/10 would not recommend

I uploaded one design and every single time the platform's editor crashed my system. I reached out and though someone would respond, it was only to kick the can along. After two weeks, I gave up on the platform. They have zero technical support - engineering as they refer to it as.

Response 11/21/2025:

Thank you for proving my point. No, I won't be contacting Eli. However, I have received emails from Ivana H. (2X), Maria Luisa D'Angelo (3X), Elias Moreno (2X), and Josh Villanueva (1X). Bottom line, not one representative resolved the issue I was experiencing in a two-week period.

I made the decision to permanently delete my account. Oh, that's a fun process too. I sent a request twice knowing the disorganization of the staff would be problematic, and as I anticipated, I received two separate answers. One from Villanueva stating my request was escalated and once complete, a confirmation email would be sent. A second response from D'Angelo requesting my URL in order to move forward with deletion. How about allowing customers the option to delete their accounts manually like every platform out there? Why do I have to send email after email to try to get assistance? Why is every single step as sluggish as your system? I don't know, but if you don't delete my account, I will be back here to share my grievances with anyone who wants to read about my experience.

They are always improving and the support team is very responsive and helpful. Love this company and we are so happy to partner with them for our shop.

Amazing service! Switched from Spring (by Amaze) and it's been GREAT so far! Tech support is very helpful, website is very easy to use, LOTS of cool perks for creators! 100% recommend!

The quality of the merchandise is incredible, delivery is prompt and the customer service team always go above and beyond! Eli in Fourthwall support was a lifesaver recently when I had a payout issue and fixed it all within minutes. Super prompt replies to email concerns and I credibly reassuring and friendly staff!

So far the experience is good, reliable platform, you can see your daily analytics ( visits, sales) by day/ week/ month. The payment processing is professional and immaculate, they follow up till the money gets to your bank and notify you . I used other selling platforms and I like Fourthwall so far. They also answer Emails quickly and they provide you with the proper information ( not the robotic, automatic one ).

I sell pdf crochet patterns ( digital downloads)

I love fourthwall so much! I can’t recommend it enough. Super easy customize your website, super easy to order and track orders etc. it also is very quick to receive your order. 10/10!

I recently started using Fourthwall a few months ago and I had a question about payment. The support team was so helpful and responsive! Thank you!

Account blocked for no reason and they hold money. customer is not refunded. unresponsive customer support

Best customer service ever.
Truly worldwide.

I’m somewhat new to Fourthwall but have needed customer service assistance a couple of times as i was learning the ins and outs of the site.
The customer service has been outstanding, efficient, fast, accommodating, attentive, concise, and super friendly!
I can’t say enough great things about my experience so far and am super glad to be working with this company!

Fourthwall is the best. We were looking for a place to host our products not just our clothing but also our ebooks. Their website is so easy to use and it is easy to purchase our products. Their customer service is quick and you actually talk to real people who understand the issues and fix them fast! We highly satisfied and recommend their platform.

This review focuses on the platform's customer service quality. Their support team demonstrates exceptional speed and efficiency in problem resolution. The primary limitation I've observed relates to addressing unique cases that require custom coding solutions.
Despite this minor drawback, the combination of rapid response times and accommodating support staff makes this platform a reliable solution for most business requirements.

I had a question for customer service that required investigating. They were on it and didn't stop until the answer was determined. Fourthwall provides a platform for our company to sell products online in a simple manner & format.