Fowler Smith Mortgages & Protection LTD Reviews 

47
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

We had very specific criteria for our new mortgage and Travis worked hard to find exactly what we were looking for at the best rate. Communication is excellent. Someone is ALWAYS there to answer the... See more

Rated 5 out of 5 stars

Brilliant - Joanna recently helped me secure a mortgage. Newly divorced and having sold the marital home, I wasn't in a perfect financial place. That said, Joanna found me a deal quickly and despite t... See more

Rated 5 out of 5 stars

Ashleigh was amazing! I’m a first time a buyer and wasn’t sure how the process worked and couldn’t not have asked for more. Every step Ashleigh was there to help me make informed decisions and any que... See more

Rated 5 out of 5 stars

I have been so highly impressed with the service at Fowler Smith! We recently got a joint mortgage through them, and they moved heaven and earth to get everything done so quickly us. Charlie and Leah... See more

Company details

  1. Mortgage Broker

Written by the company

Fowler Smith Mortgages & Protection are a brokerage offering the highest quality for its clients, whether it is complex mortgages or a first time purchase that you need, we will always ensure our clients get the very best service. Not only ensuring you get the best mortgage products for your circumstances but providing appropriate insurances to ensure you are protected from loss of income or ill-health.


Contact info

4.8

Excellent

TrustScore 5 out of 5

47 reviews

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4.8

All reviews

(47)

2 reviews in the last 12 months

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Rated 5 out of 5 stars

Exceptional service, couldn't praise the company enough

My wife and I were looking to secure a mortgage since January this year. Being in our 40's and 4 dependants it proved very difficult with a number of brokers either not interested or half heartedly trying and never returning our messages.
We were introduced to Tara at Fowler Smith Mortgages and she was happy to take the time to understand our circumstances. We gave Tara everything she needed to help us secure a mortgage and last week we had the wonderful news that our mortgage application was successful. Tara worked relentlessly, communicated with us on a daily basis and every hurdle was overcome with Tara's exceptional determination and experience. Not only did Tara secure a mortgage, we were given 3 options to fit our circumstances.
An outstanding mortgage broker and an exceptional character. Thank you for helping us secure our dream home.

June 6, 2024
Unprompted review
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Rated 5 out of 5 stars

Tara at Fowler Smith

I was looking for a mortgage for a while before I came across Tara at Fowler Smith.
I remember feeling nervous before I rang her as I’d been rejected by brokers previously.
Well, Tara was AMAZING! I highly recommend her! A phenomenal lady! She was so reassuring and ever so kind. She listened to everything I had to say and went out of her way to get us a mortgage.

Her customer service is second to none. Nothing was too much for her.

Thank you so so much Tara & Leah.
You are the best!

May 1, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic!

Joanna and Leah… we couldnt have done this without you! Not only fantastic quick replys to any of our queries but also personable and great senses of humour too (which is completly what you need when you are nervous about the selling/buying process)! No question seemed too small to ask and we felt completly at ease and confident with the process due to being kept upto date at every step of the way!

Thank you Joanna and Leah!!! 😊

February 8, 2024
Unprompted review
Rated 5 out of 5 stars

These guys show why having good broker is so important

I have been so highly impressed with the service at Fowler Smith! We recently got a joint mortgage through them, and they moved heaven and earth to get everything done so quickly us. Charlie and Leah kept us updated throughout the process, and proactively communicated with lenders, agents and other parties to keep things moving. They are friendly and have made our home buying experience smooth, enjoyable and hassle free. From application to acceptance in a week, including surveys. They cut our timeline down by a solid month! Thank you so much Fowler Smith - we'll be in touch when it's time to remortgage!

February 6, 2024
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Rated 5 out of 5 stars

Joanna - Recommendation

Brilliant - Joanna recently helped me secure a mortgage. Newly divorced and having sold the marital home, I wasn't in a perfect financial place. That said, Joanna found me a deal quickly and despite the holidays, the mortgage offer came through promptly. Really very excited to be moving into a lovely new home - all thanks to Fowler Smith. I can thoroughly recommend Joanna and the team.

January 8, 2024
Unprompted review
Rated 5 out of 5 stars

Couldn't recommend Fowler Smith highly…

Couldn't recommend Fowler Smith highly enough!

Having operated in the property game for over a decade, I have never come across a mortgage company that operates like this. Service level, knowledge & their ability to deal with complex cases. We have leant on their expertise as a business to support our investment clients and have a blossoming relationship.

We have worked with many brokers in the past who are very surface level and it causes all kinds of problems for clients and our business at the back end. Fowler Smith really back up what they say and have a deep knowledge and understanding of the market and providing a the correct product for clients!

Regards The Prestbury Advisory Team

December 1, 2023
Unprompted review
Rated 5 out of 5 stars

Extremely good customer service

Extremely good customer service! Jonathan was the mortgage advisor we were working with and he was fantastic. So friendly helpful and professional. He answered all of the questions we had and went above and beyond. Highly recommend.

November 27, 2023
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Rated 5 out of 5 stars

Amazing swift service and a great…

Amazing swift service and a great helpful team. Joanna was very informative, easy and a friendly person to deal with. Chased up my case and kept me up to date until we had the offer. Will definitely use them again for my future purchases.

August 2, 2023
Unprompted review
Rated 5 out of 5 stars

Professional and brilliant..

After 2 tricky btl mortgages and a bridge finance.. the effort and skill put into the refinance was appreciated.

Fowler smith - Always follow up and always have helpful suggestions and options.

Just the best.

July 25, 2023
Unprompted review
Rated 5 out of 5 stars

First class service

We were recommended to use these by our estate agent. They secured us an excellent deal despite interest rates rising on a regular basis and the property being of non standard construction. They are like a race horse at the starting gate and move very fast once instructed. Their professionalism and communication is second to none even on sensitive issues. I would not hesitate to recommend this Company to anyone who wants a positive outcome at the best rates

July 25, 2023
Unprompted review
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Rated 5 out of 5 stars

Fantastic service!!

Could not ask for a better service! Jonathan & Natasha were really helpful and made the whole mortgage process straightforward. Amazing service & Highly recommend.

April 1, 2023
Unprompted review
Rated 5 out of 5 stars

Profesionalism, experience and fantastic team!!!

Jonathan and his team were brilliant, very professional, with a lot of experience and knowledge. Jonathan has secured us mortgage at the best interest rate saving us £400/month and because of him we own our home.
Jonathan and Natasha also helped us with second charge mortgage which we have used to renovate our home.
All necessary insurance through Jonathan and his team.
So many services under one team.
Highly recommend them with no hesitation.
Thank you Jonathan and Natasha!!!

Teodora and Bogdan

February 28, 2023
Unprompted review
Rated 5 out of 5 stars

Great Mortgage brokers.

Great Mortgage brokers.
Got my decision in principle on the same day I supplied all the information. Joanna did a great job!
Would highly recommend using them!

February 15, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic service!!

Fantastic service!!

Joanna was absolutely brilliant throughout and got us the mortgage we needed. Would highly recommend.

Andy and Emma

February 10, 2023
Unprompted review
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Rated 5 out of 5 stars

Brilliant Mortgage Brokers

Jonathan and Natasha were fabulous and sorted my mortgage application very quickly. They were thorough, helpful and charming throughout and I’d highly recommend their services.

January 24, 2023
Unprompted review
Rated 5 out of 5 stars

Joanna was amazing from start to…

Joanna was amazing from start to finish. She was very attentive and took me and my partner through the process in a manor we would understand as we are first time buyers. The process is daunting enough but Joanna helped us along the way and kept us at ease with everything. We cannot thank her enough and the company as we probably we still be looking for mortgages.

January 16, 2023
Unprompted review
Rated 1 out of 5 stars

They lied, took my money, and I have no mortgage.

I'm not one to write bad reviews, but I really must warn people not to use this company. They took £599 from me and when they were unable to secure a mortgage for me, they did not return it. I have waited for weeks for them to make things right with me, but sadly that has not happened. 

The worst part was that Charlie continued to lie to me and waste my time. I wrote directly to the lender (Vida Homeloans) and they emailed me to tell me that they had not heard from my mortgage broker (Charlie) for weeks. Meanwhile, Charlie was emailing me and calling me asking me to submit documents that did not exist, claiming that he had been in contact with them. The truth is that Vida Homeloans had told him weeks before that they had rejected me. I have written proof that he was lying and I now feel that it is appropriate to report him.

I cannot understand why someone would waste so much time talking to me after Vida Homeloans had already rejected me for a mortgage. If he had been upfront and just told me that I had been rejected, I could have accepted that. However, I run a business myself, and if I cannot provide the service they want, I refund them. It is the honourable thing to do. 

Charlie is friendly and a smooth talker; he genuinely did give me some good advice at the beginning of our communications. I just wish he had been honest with me when Vida Homeloans rejected me instead of wasting my time. His job is to communicate to the lender of my behalf, but the communication got so bad that I had to contact the lender directly to learn the truth.

September 29, 2022
Unprompted review
Fowler Smith Mortgages & Protection LTD logo

Reply from Fowler Smith Mortgages & Protection LTD

Dear Maria,

Thank you for taking the time to share your feedback.

At Fowler Smith, we pride ourselves on being transparent and honest throughout the mortgage application process.

We were working closely with a contact to find an option of overturning the lender's decision, which is why a number of documents were requested from yourself. Without these, the lender wasn't able to proceed, as these were needed by the underwriter. We haven't had any communication with you for some months, and you were unable to provide the documents the lender requested.

As you know, and as per our fee agreement, our fee is payable on application and non-refundable, however we will work to get the solution needed. This could even be going to an alternate lender.

We hadn't had any response to our phone calls, messages and emails to continue pursuing the matter for you for some time now.

Please do get in contact, and we can discuss this further.

Thank you,

Fowler Smith Mortgages & Protection LTD.

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