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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the staff's helpfulness and responsiveness. Many people appreciate the quick response times and the team's willingness to go above and beyond to provide clear and effective solutions. The website and user experience are frequently described as modern, clean, and easy to customize, with smooth functionality and a wide range of features. Some people were dissatisfied with the support, mentioning slow response times and a perceived lack of ownership in resolving issues caused by the company's own system.

What people talk about most

Customer service

Customers consistently report highly positive experiences with customer service. Many reviewers praise the... See more

Staff

Clients share overwhelmingly positive opinions on staff, consistently highlighting their professionalism,... See more

Response time

Consumers find response times to be overwhelmingly positive. Many reviewers highlight the quick and precise... See more

Website

People report positive experiences with website themes, praising their modern, clean, and customizable... See more

User experience

Reviewers mention positive feedback about user experience, highlighting that the tools and themes are easy to... See more

Based on these reviews

Rated 5 out of 5 stars

These guys are the real deal! Not only is the Theme itself super slick, modern, clean, fast and very very compatible with everything else Shopify, but the support is literally second to none! Respon... See more

Rated 5 out of 5 stars

Foxecom has been outstanding to work with. Their team is always available, incredibly helpful, and consistently goes above and beyond whenever we need assistance. From theme setup to support with thei... See more

Rated 5 out of 5 stars

We recently switched to the HYPER theme by Foxecom, and it completely transformed our store! The design is modern, attractive, and packed with unique features. Their customer care is outstanding – sup... See more

Rated 5 out of 5 stars

I’ve been using both Zest and Sleek for over a year, and their support is really good. They respond quickly – often within minutes – and almost always resolve issues the same day. They’ve helped... See more


Company details

  1. e-Commerce Solution Provider
  2. Business Development Service
  3. e-Commerce Service
  4. Software Company

Written by the company

FoxEcom develops robust and flexible front-end solutions for growing SMBs. Impact sales, costs, and profit all at once. We empower 8,000+ businesses with well-fit offerings and exceptional customer support. _____________________________________________ Foxify: #1 conversion-focused & smart Shopify page builder for growing SMBs. It delivers everything you need for a rich design, strong performance, optimized storefront experience, and boosted revenue. _____________________________________________ Zest: effective & flexible M-focused Shopify theme to create incredible shopping experiences that convert. Best for high-volume brands with the edge on storytelling. _____________________________________________ Minimog: next-gen Shopify theme to set up and launch your store in just a few days. Perfect for new brands who look for an affordable and impactful front-end tool. _____________________________________________ FoxKit: all-in-one upsells & conversion-boosting Shopify app that will take your sales & AOV to the next level. _____________________________________________ Join us to craft the future of outstanding shopping experiences for optimal conversion rates and brand growth!


Contact info

4.9

Excellent

TrustScore 5 out of 5

415 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

This company is super responsive to any…

This company is super responsive to any questions I have had and beyond that they have just made the changes that I was asking about right away which was not expected. Super helpful and really great to work with. Very appreciated.

August 18, 2025
Unprompted review
Rated 5 out of 5 stars

Honestly perfect customer service!

Honestly perfect customer service and building a professional site that does not look like your generic dropshipping store is so easy to do with the page builder its worth it a hundred percent!

August 15, 2025
Unprompted review
Rated 5 out of 5 stars

I purchased two of Minimog already.

I purchased two of Minimog already. The theme is easy to use, full of useful features for e-commerce, which you may have to purchase from third-party apps if you use another theme. They also have many demos to learn from. And on Shopify, they have the app called Foxkit Sales boots, which has a bundle feature, Lucky Wheels app....and have a free plan for Minimog users. The support team responds very quickly. Worth the money. Highly recommend.

August 15, 2025
Unprompted review
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Rated 5 out of 5 stars

Super fast support

Super fast support! So fast... you just don't see support this quickly! Within seconds of me sending a support request. Fixed in minutes. - Hyper theme

August 12, 2025
Unprompted review
Rated 5 out of 5 stars

Fast, honest and helpful support.

I’ve been using both Zest and Sleek for over a year, and their support is really good. They respond quickly – often within minutes – and almost always resolve issues the same day.

They’ve helped with everything from general Shopify best practices to small custom code tweaks, always honest about what’s possible and eager to find solutions.

While there are a few features I wish Sleek had, i think it is like that for any theme. I give 5 stars mainly for their fast, helpful, and much-appreciated support.

August 11, 2025
Unprompted review
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Rated 5 out of 5 stars

The themThe theme quality is tAmazing Product, Even Better Support Top-notche quality is top-notch

The theme quality is top-notch - clean, responsive, and exactly what I needed for my store. But honestly, it's Charles and the support that made this purchase exceptional. Every interaction has been professional, quick, and genuinely helpful. They don't just answer questions - they provide real solutions and go the extra mile every time. Outstanding customer service that's become increasingly rare. Definitely worth every penny!

August 7, 2025
Unprompted review
Rated 5 out of 5 stars

Great team and service.

We just switched to the Sleek theme on shopify and the team has been incredibly helpful and responsive with the transition and customization. Highly recommend!

August 5, 2025
Unprompted review
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