Foxit  Reviews 213

Unauthorized charges after cancellation notice - Case #691713
I notified support (Case #663409) to cancel my subscription in January, yet Foxit continued to charge my card in Jan and Feb. Agent Hana acknowledged my request but still refused to refund. I've opened a formal complaint (#691713) and have been ignored for 3 days. Very disappointing service.

Terrible company. Very deceptive in their subscriptions. Make you sign for a full year with monthly payments. Dumbest thing I have ever seen. Support refuses to refund it. Software is extremely glitchy, doesn’t work well at all. Their overall 1.6 star rating is certainly very fitting. Wish I had seen this before I subscribed. Would have saved me from this monstrosity of a problem.

Honestly one of the Worst UX ever. Doesn't make any sense. Doesnt tell you how many licences are being used so you just have to guess. Gives you activation keys for each license but you dont actually need them for anything because now you just use email for everything.... but then everything on the platform goes off license key/codes... surely it would be easier to just encompass everything into one if anything.

Was great years ago but now its a cash grab. Do not use Foxit if you value a good product. All they want is to max extract.

Imagine putting ads in a pdf reader. it's just so awesome to have some ad next to the scroll bar that's super easy to misclick.
Awful products

I purchased the paid in full option version of the software in 2024. The program recently began to malfunction. Was unable to get any support. Then i was notified that an upgrade was available. When I clicked on the link to upgrade I was given 2 options to purchase paid in full version (again, I had already purchased the paid in full option in 2024) or purchase an annual subscription.
The software actually if it works is pretty good, but because you are going to have problems sooner or later I would avoid purchasing because of what you are likely to go through sometime down the road.

They changed the policy for the maintenance support starting from 2025 because, even if you have it, you can upgrade to the new version free.

They don't even offer a discount because they want you to pay the full license (again) at more than €250!!

Avoid!

This software isn't user friendly at all. In order to talk to anyone you need to use the online chat and even then, the staff can't answer a direct question. Just avoid. There are plenty of better options in the market.

I had to change my credit card because they keep charging me even If I had disabled autorenewal. I contacted their customer support and they do not answer. STAY AWAY FROM THIS SCAM!

I've been using it for years and I love this PDF software. I face many problems all the time with the way others make their PDFs and Foxit has always been able to compensate and solve problems well that other people cause. Anything you can think of they can do and not just kind of do it enough to work, they do it well. I just wish they had a perpetual license for mobile cause I would definitely buy it.

Horrible software. can’t use on most operating systems. It’s really an abomination - just go to Adobe. Also make sure you’re not signed up for renewing subscriptions and make sure you cancel your trials even if you call and speak with someone. they say they shut off the recurring payments but go to your dashboard and make sure. it’s hard getting there too, but it’s worth it because they will not give you a refund if they charge you despite the fact that your company is paying for a different subscription!

TERRIBLE onboarding journey. Needed pdf editor for new laptop, am very familiar with Acrobat. What went wrong? Unable to actually get in and use it. Signed up - set user name and password - downloaded desktop app for windows. logged in - rehjected, told to contact admin. Decided to reset, clear history, ask for new password. Same happened again - and it kept redicting to online. ChatPGT suggested finding the relevant exe which i di - magic! I could see the dashboard - covered by a login box. Entered the details with 10000% certainty both were correct. yes, you guessed it. login rejected again. did this several times. What a waste of 17 minutes. if it took this long to not even let me log in, can't imagine what it's like to use. a shame, as it does look good. but its portal is so skewed towards pushing a paid subscription it ruins what could be a simple journey. I've used and downloaded literally hundreds of apps and software, from Snaig, fireshot, acrobat to many others. this was the WORST "onboarding" journey I've ever experienced.

This morning my paid for version says it is no longer licensed, my license code no longer works, the chat bot is useless, I cannot email them and I refuse to fill out their ridiculous contact form (that you can only use if you have an order number).

I called them and got a recorded message saying my version isn't supported, buy a new one..... Unbelievable it was working perfectly last week.

I would talk with someone about this but Foxit are now impossible to talk to unless you have hours to spare, which I don't. You have just lost our companies business. AVOID!!! another once good company has become useless.

What a joke, I have had a licensed version of Foxit pdf editor for years and as a company we have spent thousands with Foxit, time to look for an alternative company that will support their customers.

Do not invest your money in this company or product. The interface is not user friendly on mobile, and the signature process is arduous. I had an even worst experience with their customer service trying to rectify this. They absolutely refuse to provide refunds so it's a sunk cost. It's been a while since I've been this disappointed in a product.

Scam it is. Cannot unsubscribe.

This company scams it's users. Once you subscribe there is no way to unsubscribe and they keep charging you monthly despite you contacting their support.

Dark UX pattern and straight up scam of a company. Frustrating to deal with, do not give them your credit card information. These guys are utter trash.

Paid for Foxit. Their updates don't work. You have to uninstall and reinstall when you do, there is no way to enter in your activation code. They've stolen your money. Unfortunately there's no alternative to Adobe (which you'll have to install anyway to use macros) Foxit is a freaking joke, if you compare it to other companies like LibreOffice.

Just renewed subscription, paid and after few days I am not able to use it.
The license process is not working, after renew the software is blocked.
Very complicate to get the fox it run without issues.

I did a trial, requested a refund, and never got it within the 15-day window they suggested. Then I was charged again for a subscription renewal while waiting for the first refund, which was odd. I added that refund request to the mix.

Overall, it took two and a half months to get my trial and erroneous renewal refunded. Thank you to Kiara for her clear communication and action on this. It took a long time, but I got the impression that there were some organizational deficiencies at play here, and she kept it positive and tried to help as best she could.

The product itself wasn't for me, but I'd recommend seriously vetting the company before any commitments, as it can really take a while to see results on seemingly simple things.

My company switched to Foxit and I HATE IT! The pdf commands are different, the graphics portion suck, and I can't for the life of me figure out how to do a hard dash. Used to be "shift, control, -", but that shrinks the font size. I want real pdf back!!!!!