Foxx Life Sciences Reviews 64

TrustScore 3.5 out of 5

3.3

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Rated 3 out of 5 stars

The products are good but the production lead time (3-5 weeks) is problematic to my own production logistics. Communication is often poor. My last email inquiry on order status went unanswered. I'v... See more

Company replied

Rated 3 out of 5 stars

I was going to provide 2 stars, due to my expectation that the masks were manufactured by FLS (made in China), but feel like that’s my fault for not ensuring made in USA. Price is ok, but cheaper KN95... See more

Rated 5 out of 5 stars

This shipment was a little late, it normally comes in 2 days, guess they are backed up. I feel secure knowing these masks come with a certificate of authenticity and they have a snug fit, even on my... See more

Company replied

Rated 5 out of 5 stars

If you work in a lab, you need Foxx's products. For years, my lab wasted time and money before getting Foxx's leak-free spigots. The only carboy spigot I've ever found that does not leak. They also ca... See more

Company replied

Company details

  1. Laboratory
  2. Business to Business Service

Written by the company

Headquartered just north of Boston, Foxx Life Sciences is a privately held, global supplier to the research, pharmaceutical, and biotechnology markets. Foxx is proud to sell and promote an extensive line of high-quality, custom single-use systems (SUS) including tubing, bag, bottle, flask and carboy assemblies, filtration, fluid management, and laboratory safety products. In addition to the Foxx product line of nearly 4,000 products, the company distributes an additional 2,000 products from Borosil, Ami Polymer, Abdos, and CPC. Quality focused, Foxx maintains ISO 13485 (certified since 2010), ISO Class 7 cleanrooms, and 3 locations worldwide. Our Product lines include Biotech and Pharmaceutical Single Use, Laboratory Equipment, Supplies and Services, Including Lab Filtration, Carboys, Bottles, Flasks, Lab Safety Products, Vacuum Traps, Solvent Waste and Borosil Glassware.


Contact info

3.3

Average

TrustScore 3.5 out of 5

64 reviews

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Rated 1 out of 5 stars

Never again.

Ive had issues with every order from products showing a 2 week shipping lead time and it turning into 16 weeks to customer service not responding or caring about getting you what you ordered.

May 21, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent quality masks for back to…

Excellent quality masks for back to school, quick delivery!

August 26, 2021
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Reply from Foxx Life Sciences

Thank you for the positive feedback! Glad we could service you with quick delivery and quality product.

Sincerely,
Amber Livingston - Customer Service Rep

Rated 5 out of 5 stars

5 stars this time

I gave you five stars this time Even I was disappointed at the first order but you made me impressed as on time delivery and thanks for you support.

August 22, 2021
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Reply from Foxx Life Sciences

We are glad you are happy with your second order and could make it right. We hope to service you again on future orders!

Thank you,
Amber- Customer service rep

Rated 5 out of 5 stars

The best price of all vendors

The best price of all vendors, delivered timely. What's not to like?

July 29, 2021
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Reply from Foxx Life Sciences

Dave,
Thank you for taking the time to write this review and the fantastic feedback. We are glad you are happy with the price and the delivery time!


Thank you,
Amber -Customer service rep

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Rated 2 out of 5 stars

I asked for a quote and lead time on…

I asked for a quote and lead time on the item purchased. When I purchased the item I was informed there wasn't any in stock and the lead time would be a month. When I followed up on the ship date after 3 emails, I had to escalate the issue to involve my supervisor as I did not receive any responses. He also tried a few times before anyone answered.

July 16, 2021
Rated 1 out of 5 stars

item did not work; delayed refund

Our company purchased a VacTrap XL. Prior to purchase we consulted with a rep for pricing and part numbers. The item arrived poor quality and setup incorrectly. We were able to switch the tubes over to a correct orientation, however the item still did not work. Prior to connection, the vacuum suction was very strong, but after connection to a 4L or a 1L tube, the suction was dead. the tubing collapses on itself. We relayed all our troubleshooting to our rep. She was able to escalate our claim to the right person. I have been following up now for 2 weeks now trying to get our refund processed however it has not happened yet.

June 30, 2021
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Reply from Foxx Life Sciences

Preeyam,
Thank you for your review its customers like you who encourage us to be better. Please call the main line (603) 890-3699 and ask for Amber and I will be happy to assist you with a replacement/return. We will be happy to make this right.


Thank you,
Amber - customer service rep

Rated 5 out of 5 stars

Excellent service and delivery time

Excellent service and delivery time, thank you very much

June 25, 2021
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Reply from Foxx Life Sciences

Delma,
Thank you for writing this review and for the feedback. We hope you are a returning customer!


Thank you,
Amber-Customer service rep

Rated 5 out of 5 stars

This shipment was a little late

This shipment was a little late, it normally comes in 2 days, guess they are backed up. I feel secure knowing these masks come with a certificate of authenticity and they have a snug fit, even on my thin face. I have recommended Foxx Life Sciences to many friends and family.

May 3, 2021
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Reply from Foxx Life Sciences

Janice,
Thank you for taking the time to write this review and the amazing feedback. We aim to service customers as quickly as possible we hope to service you again in the future!

Thank you,
Amber - Customer service rep

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Rated 5 out of 5 stars

Exxceptionally quick delivery

Exxceptionally quick delivery. Items arrived well packaged in sturdy boxx. Exxactly what I ordered. No items were mixxed up. Great exxperience. Exxtremely happy customer. Exxcited to place another order soon. Exxcellent 5 star rating for Foxx Life Sciences.

April 21, 2021
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Reply from Foxx Life Sciences

John,
Thank you for the feedback we are extremely happy that you got your order exactly as expected. We can't wait for your next order please don't hesitate to reach out with any questions (603) 890-3699


Thank you,
Amber - Customer service rep

Rated 5 out of 5 stars

The product was exactly what I was…

The product was exactly what I was looking for! Thank you!

April 1, 2021
Foxx Life Sciences logo

Reply from Foxx Life Sciences

Angela,
Thank you for the feedback we are glad you got exactly what you needed.


Thank you,
Amber - Customer service rep

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Rated 5 out of 5 stars

I had a question about specifications…

I had a question about specifications prior to placing my order and Foxx's Sales Rep answered all my questions and suggested an alternative that suit my needs perfectly. Thanks for the recommendation and for the timely delivery.

December 10, 2020
Rated 1 out of 5 stars

Only received a lid instead of the container

I originally ordered a waste container off of amazon, only received the lid. Returned through amazon and only recieved another lid. Then went through the company and still only ordered a lid. Then was told that this $230 waste container was only a lid. I wanted to return it, had to reach out again, and was told it actually does come with a container.

November 16, 2020
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Rated 5 out of 5 stars

Highly Recommended Website

This site is just what I need at this time of the pandemic. The medical supplies are quality. The prices are affordable and discounts are provided. Thanks for making available the medical supplies I need! Keep on serving the public!

September 27, 2020
Unprompted review

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