Foxy Casino Reviews 388

TrustScore 1 out of 5

1.2

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Rated 1 out of 5 stars

How is this entire group still allowed to be running in the public domain. Also why are they not routinely check by someone who gambles as they have obviously been set up by a gambler, for example Cor... See more

Rated 1 out of 5 stars

Completely scandalous. Make you verify then tell you that driving licence is not acceptable as address proof despite listing it as an acceptable form. Then refuse to close your account and delete... See more

Company replied

Rated 1 out of 5 stars

Opted into a promotion, got confirmation I had, now told that the screen shot I had of this confirmation wasn't true. How the hell am I supposed to know I'm not opted in if it says quite clearly that... See more

Rated 1 out of 5 stars

Withdrawal takes way too long… 2 day processing time is longer than some of the most dodgey casinos. Don’t offer fast payout but happy to take money quicker than anything. Live casino is very limited... See more

Company replied

Company details

  1. Casino

Information provided by various external sources

Foxy Casino is no longer operational.


Contact info

1.2

Bad

TrustScore 1 out of 5

388 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

This site is truly discusting don't…

This site is truly discusting don't waste your time peeps robbers they are

May 1, 2022
Unprompted review
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Reply from Foxy Casino

Thank you for your feedback – We're sorry to hear you've not had the positive experience that we'd want you to have here with us at Foxy Casino. If you can contact us via Facebook or Twitter, we'll be able to take a look for you and discuss this further. Facebook: https://rb.gy/0kh8gk

Twitter: https://rb.gy/yywrbk

Rated 1 out of 5 stars

Terrible site

Terrible site, bad signal, lose more than you gain. Only reason I joined was due to my favourite game, when you top up, it takes you off the game making you start again. You will not win much on this site.

April 14, 2022
Unprompted review
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Reply from Foxy Casino

Thanks for your feedback – We're sorry to hear you've not had the positive experience that we would want you to have here with us at Foxy Casino. We appreciate that it can be frustrating when you feel as if you've not had a win in a while, however the amount you stake or the number of bets you place does not change the outcome of the game - the random number generator (RNG) remains constant and impartial.

Rated 1 out of 5 stars

Rude staff and misleading promotions

Watch out with this site. They cheat and mislead the customer in regards to promotions. I took up an offer and deposited £30. I should have recieved 30 spins and £1.50. Never got it so popped to live chat and was told it was a technical problem and to send snapshot in an email. My return mail told me it was a weekend promotion only and even though I deposited on a Sunday morning I was basically told " bad luck as the weekend according to Foxy casino was a Friday and Saturday.
I found the replies very short and though I love their mix of games I WILL NOT deposit here again. Had the same type of problem the week previous with Foxy bingo. Actually thinking about taking this misleading promotion to a higher level as I don't believe this is fair to customer.

April 12, 2022
Unprompted review
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Reply from Foxy Casino

Thank you for your feedback – We're sorry to hear you've not had the positive experience that we'd want you to have here with us at Foxy Casino. If you can contact us at service.optimisation@foxygames.com (providing the Reference Number SM00403), we'll be able to take a look for you and discuss this further.

Rated 1 out of 5 stars

This site is awful

This site is awful! I have been playing for a few months never won a penny back spent quite a lot of money aswell.

Two days ago I finally won £500 I was very happy, until I tried to withdraw it.
It seems a lot of us are having the same issue, instead of letting me withdraw my funds they have placed a block on my account! I have tried countless ways to contact them every time getting the same reply ‘you have to wait for an email’ the email never arrives.
I thought id see if it would let me withdraw a smaller amount so I tried £5 and it allowed me to withdraw this! But is refusing to let me withdraw the other £495

Would it be better if I do 99 £5 withdrawals because big withdrawals are clearly triggered by your system and automatically blocked!

It is a complete scam and I will be taking this further!

April 8, 2022
Unprompted review
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Reply from Foxy Casino

Thank you for your feedback – We're sorry to hear you've not had the positive experience that we'd want you to have here with us at Foxy Games. If you can contact us at service.recovery@foxygames.com (providing the reference number SM00390) we’ll be able to take a look for you and discuss this further.

Rated 1 out of 5 stars

What am absolute con they are

What am absolute con they are, they still have my 350 even though am self excluded now bit still have access to my account, everytime I try to withdraw or add my paypal it say I cannot add an option as I am self excluded, I made numerous deposits and withdraws with no bother but when I self excluded and made my withdrawal it never came and still in my account,

April 4, 2022
Unprompted review
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Reply from Foxy Casino

Thank you for your feedback – We're sorry to hear you've not had the positive experience that we'd want you to have here with us at Foxy Games. If you can contact us at service.recovery@foxygames.com (providing the reference number SM00383) we’ll be able to take a look for you and discuss this further.

Rated 5 out of 5 stars

Not had an issue with them yet I’m up…

Not had an issue with them yet I’m up over a grand was more but I was being greedy..( no problem with withdrawals either..

Hit a lot of features on that Jurassic gold and no big one recently.. when I play I play to lose and that’s what it designed to do in the long run.. it’s just luck hitting features and multipliers.. even screenshot a lot of wins to 2 annoy the mrs off 😂

March 27, 2022
Unprompted review
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Reply from Foxy Casino

Many Thanks for your feedback, we're pleased to hear you're enjoying your experience playing with us here at Foxy Casino.

Rated 1 out of 5 stars

If I could give no stars i would

If I could give no stars i would. But we all know we can't. Terrible place to play. Unfortunately it's taken me too long to realise that foxy games, bingo and casino never seem to pay. Although I only play 20p spins it's quick at taken thousands of me. Average feature on el Terro is 60p so how is it possible to win when it's the feature we play for. I have contacted customer support via emails. And they come back with garbage about RNG and that the computer will eventually select me etc. If this is legal then we are all doomed. You may say am a sore loser and only play what I can afford. Well I am doing that, even the machines in Skegness play better than these. Coral, Ladbrokes have realised they can't make a fortune on fixed betting terminals anymore so seem to actually steal from me and am sure am not alone. They call it legal, yet I bet they are based outside the UK where gaming laws are not as strict. Crooked to the back bone and if someone from them replies to this they will say their games are checked all the time and RNG rubbish. Yet if they are checked then tell me how my son who played on them till he realised how crooked they are. Can't actually get on to El Terro on his site. He asked about it and no one had the decency to reply. Do if his gam does not work the RNG must be messed up as it does not calculate him not been able to get on that game. Time the UK government banned these crooks

March 11, 2022
Unprompted review
Rated 1 out of 5 stars

Never went through what i did with Foxy…

Never went through what i did with Foxy Casino, never got the welcome offer... when i tried to contact live staff i spoke to a robot for 5 minutes asking me general questions surely they should see?

After i finally got connected to an operator "Ruth" all i got is general messages repeating: I would greatly appreciate your patience and understanding regarding this matter & telling me to send screenshots of THEIR OWN promo offer.

Don't recommend, there are so many others, use them instead!

February 25, 2022
Unprompted review
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Reply from Foxy Casino

Thank you for your feedback – We're sorry to hear you've not had the positive experience that we'd want you to have here with us at Foxy Games. If you can contact us at service.recovery@foxygames.com with the Reference Number SM00311, we'll be able to take a look for you and discuss this further.

Rated 1 out of 5 stars

the worst slot site I have ever had the…

the worst slot site I have ever had the misfortune to play on. I always start with low wagers to try out. should have noticed after I was given 50 free spins and won a grand total of 16p out of £10 worth of spins went on to lose 20£ deposit with 2 measly wins lower than my wager. won't be playing here again.
following the response from foxy I did give the site another try in case as they claim it was just unlucky! I deposited 20£ and won a grand total of 20 and 40p totalling 60p in money back! (cant call it a win if its less than or equal to the wager of 40p a spin). thats 50 spins! so I stand by my review. this site has the worst odds!

February 11, 2022
Unprompted review
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Reply from Foxy Casino

Thanks for your feedback – We're sorry to hear you've not had the positive experience that we would want you to have here with us at Foxy Games. We appreciate that it can be frustrating when you feel as if you've not had a win in a while, however the amount you stake or the number of bets you place does not change the outcome of the game - the random number generator (RNG) remains constant and impartial.

Rated 1 out of 5 stars

Triggered feature on foxy cashpots with…

Triggered feature on foxy cashpots with £1 spin, several pots fell and at least one with £20 but paid out £2
Complete rip off
Contact customer service and they ask you to do impossible tasks to prove your win!!

February 10, 2022
Unprompted review
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Reply from Foxy Casino

Thank you for your feedback – We're sorry to hear you've not had the positive experience that we'd want you to have here with us at Foxy Games. If you can contact us at service.recovery@foxygames.com with the Reference Number SM00276, we'll be able to take a look for you and discuss this further. Also, you can reach us via Facebook or Twitter:
- Facebook: https://rb.gy/0kh8gk
- Twitter: https://rb.gy/yywrbk

Rated 1 out of 5 stars

Got am email telling me I had £1 bonus…

Got am email telling me I had £1 bonus given to me. Wasn't there sent screen shot of text message to them to be told I have to prove it was sent to me. They can keep there pound 🤣🤣. Shocking accused of lying about a quid. Stick it foxy, remember now why I don't play here any more. One pound foxy, one pound 🤣🤣🤣🤣🤣🤣🤣🤣

January 27, 2022
Unprompted review
Rated 1 out of 5 stars

Would give no starts if I could

Would give no starts if I could, won money a big amount for someone like me, asked for documents sent them over now have blocked my account and no one is getting back to me
Don’t play this site better ones out there!!!

January 23, 2022
Unprompted review
Foxy Casino logo

Reply from Foxy Casino

Thank you for your feedback – We're sorry to hear you've not had the positive experience that we'd want you to have here with us at Foxy Games. If you can contact us at service.recovery@foxycasino.com with the Reference Number SM00234, we'll be able to take a look for you and discuss this further.

Rated 1 out of 5 stars

Takes your money quick enough but when…

Takes your money quick enough but when it comes to paying out they don't give you it. Talking to customer services is like talking to brick wall. They owe me £320 which I won but they aren't letting me withdraw it. Do not use this site they are awful

November 18, 2021
Unprompted review
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Reply from Foxy Casino

Thank you for your feedback – We're sorry to hear you've not had the positive experience that we'd want you to have here with us at Foxy Casino. If you can contact us at service.recovery@foxygames.com (providing the reference number SM00094) we’ll be able to take a look for you and discuss this further.

Rated 1 out of 5 stars

If u win anything over than £100 dont…

If u win anything over than £100 dont expect to receive youre money.
I have called, emailed , live chat
Ive emailed the relevent gambling commission, and resolver. After winning £300 they deceided to suspenspend my account with out warning me i sent in all ID before they asked for it. Was advised 24 hours hours 48 hours later nothing but the correct team have my documents and have been reviewing it for over 40 hours now. Apparently there is no manager to talk to, and we as customers ARE NOT aloud to talk with security team. Ive now been told to stop contacting them and wait for them to contact me. I will update if i receive my money and how long it takes but thats a big IF.

November 6, 2021
Unprompted review
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Reply from Foxy Casino

Thank you for your feedback – We're sorry to hear you've not had the positive experience that we'd want you to have here with us at Foxy Casino. If you can contact us at service.recovery@foxygames.com (providing the Reference Number SM00077), we'll be able to take a look for you and discuss this further.

Rated 1 out of 5 stars

Do not play there unless if you dont…

Do not play there unless if you dont want to win. .

October 28, 2021
Unprompted review
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Reply from Foxy Casino

Thanks for your feedback – We're sorry to hear you've not had the positive experience that we would want you to have here with us at Foxy Casino. We appreciate that it can be frustrating when you feel as if you've not had a win in a while, however the amount you stake or the number of bets you place does not change the outcome of the game - the random number generator (RNG) remains constant and impartial.

Rated 1 out of 5 stars

£600 ON HOLD

Upon winning a few decent wins with my own deposited money, my balance was upto £600, and then upon trying to withdraw the funds they said they had put a block on the withdrawal pending my identification being shown. I have never had this problem with other sites and hope this is rectified before I am forced to take it further. I was recently homeless after my brother died in my arms and I do not have any form of photographic identification.

October 28, 2021
Unprompted review
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Reply from Foxy Casino

We're sorry to hear that you're not happy with the experience you've had with us. Please contact us on live chat, Facebook or Twitter so we can work to resolve any issues you have.

Rated 1 out of 5 stars

I had a bonus then game crashed

I had a bonus then game crashed. When it restarted no bonus. then to make things worse. 3k deposit 10 pound spins on megaways. I’m computer programmer. They are using bots in the bingo which is illegal and cheating. they also modifying the code of number generator I have proof and have to sent the gambling commission head office. my freind played foxy for years. He self excluded himself for 5 years. they let him deposit 20 k recently amd he lost all of his money no bonus suprise suprise!!! He has a court saying he not allowed to gamble. We have sent to this the gambling commission amd the courts. Avoid com artists amd scammers amd liars

October 23, 2021
Unprompted review
Rated 1 out of 5 stars

I wish I had read the reviews before…

I wish I had read the reviews before going on foxy games. Never seen a site get so many negative reviews. . My first deposit and bonus money and spins
Didn't withdraw a dime. Thought I'd give it another go and I did another deposit and also 50 free spins
. Did all that spinning and nothing more than £5 or less dropped . Rubbish.

October 15, 2021
Unprompted review
Foxy Casino logo

Reply from Foxy Casino

Thanks for your feedback – We're sorry to hear you've not had the positive experience that we would want you to have here with us at Foxy. We appreciate that it can be frustrating when you feel as if you've not had a win in a while, however the amount you stake or the number of bets you place does not change the outcome of the game - the random number generator (RNG) remains constant and impartial.

Rated 1 out of 5 stars

Most ridiculous casino ever foxy

Just made a deposit here, tried to play slot games none would load so logged out tried logging back in wouldn't except my password reset it still wouldn't let me back in so phoned them 08002794501 told me I couldn't withdraw had to go through a process lol and wait 72 hours to see if I could withdraw the money I just deposited, haven't even got to play 1 spin, really bad customer service. Just found out that foxy casino is owned by gala, gala them selves done the exact same thing to me 2 years ago now they will drag this out for weeks just to get my money back, money I haven't even played, scumbags, tried contacting them end up speaking with someone in America lol got nowhere with them, keep the deposit scumbags

September 27, 2021
Unprompted review
Foxy Casino logo

Reply from Foxy Casino

We're sorry to hear you've not had the positive experience that we'd want you to have with us. If you can contact us via Facebook or Twitter with the reference number SM000529, we'll be able to take a look for you and discuss this further. Twitter: https://rb.gy/yywrbk Facebook: https://rb.gy/0kh8gk

Rated 1 out of 5 stars

Absolute scam site

We all know who the real winners are in this game but wow foxy games are the biggest scam site going. Stay well away trust me it's not enjoyable at all . You will never receive anything and bonus rounds are non existing. As for customer service hahaha what a waste of time all doilems the lot of them

September 23, 2021
Unprompted review
Foxy Casino logo

Reply from Foxy Casino

Thanks for your feedback – We're sorry to hear you've not had the positive experience that we would want you to have here with us at Foxy Casino. We appreciate that it can be frustrating when you feel as if you've not had a win in a while, however the amount you stake or the number of bets you place does not change the outcome of the game - the random number generator (RNG) remains constant and impartial.

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