First time using Foxy Locks and I’m really impressed. Orded 2 bottles of their tape in extension remover on the 11th, shipped out the same day and arrived today (13th) in nice and secure packaging a... See more
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Review summary
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What people talk about most
Based on these reviews
I have used foxylocks for some time now, and recently came back after an extensions hiatus as I had most of my hair cut off after brain surgery. As always the hair is still amazing, thick and natural,... See more
Foxy Locks gift box is lovely, I gave it to my daughter-in-law for her birthday, she loved it. The scent is beautiful in all the shampoo, the conditioner, the hair perfume and the shine spray. The h... See more
Company replied
I’ve been hairdressing for 40 years and in all that time I’ve never come across a hair oil like foxylocks Gold oil. It’s absolutely amazing so light in your hair doesn’t leave it feeling greasy (as so... See more
Company details
Written by the company
Foxy Locks is a female founded hair extensions brand, established in 2009. For over 16 years, we’ve specialised in premium, double drawn human hair designed to look natural, feel great and last. We offer clip in, tape in and ponytail extensions, all created to maintain thickness from root to tip. Our luxury haircare line is a fan favourite. We work closely with trusted suppliers and genuinely care about quality, consistency and how our hair and products perform in real life, not just in photos. We’re an independent brand with a long-standing, loyal customer community, and we know that buying hair online can feel like a big decision. Our team is always happy to help with colour matching, application advice, aftercare, or any questions before or after you order. We read every review, value honest feedback, and are always working to improve. If something isn’t quite right, please reach out – we’re a caring team of people and we’ll do our best to help. Thank you for supporting Foxy Locks and being part of our journey.
Contact info
16 Marsh Lane Industrial Estate, TR27 5JR, Hayle, United Kingdom
- help@foxylocks.com
- foxylocks.com
3.5
Average
7K reviews
Replied to 39% of negative reviews
Typically takes over 1 month to reply
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Foxy Locks is hands down the best…
Foxy Locks is hands down the best quality I’ve found anywhere. The thickness of the hair is unmatched by other brands and they are super comfortable. I also found the customer service team really helpful, highly recommend!
January 21, 2026
Unprompted review
Reply from Foxy Locks Hair Extensions
Hi Layla,
Thank you so much for such a thoughtful review.
We’re so pleased to hear you’re loving the thickness and comfort of the hair, that’s something we work very hard to maintain across every set. It’s also lovely to know our customer service team were able to help you.
We truly appreciate the recommendation.
Gratefully,
Imogen Fox & the Foxy Team 🖤
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Ordered and one month later no item
Ordered and one month later my order didn't arrive and had to leave the location I was in, worst customer service. Had to get a refund from paypal
December 16, 2025
Unprompted review
Reply from Foxy Locks Hair Extensions
Hi Lee,
We’re sorry to read this.
Orders with extended dispatch windows are clearly listed at the time of purchase, and in rare cases can take longer depending on stock status. That said, we never want a customer to feel left without clarity.
When parcels are delayed, we work directly with the courier to investigate and resolve wherever possible. If a PayPal claim was opened, we always cooperate fully with their process and provide the relevant tracking and shipping confirmation.
If you would like us to review your order again, please email our customer care team with your order number and we will be happy to look into the details.
Kind regards,
Foxy Locks
Shampoo and conditioner is a game…
Shampoo and conditioner is a game changer makes my hair and extensions feel so soft will definitely buy again
December 10, 2025
Unprompted review
Reply from Foxy Locks Hair Extensions
Hi Michelle,
This is so lovely to read, thank you.
We’re genuinely so happy you’re loving the shampoo and conditioner. We put a lot into getting the formula right because extensions need proper care, not just any standard hair product. Hearing that it’s made your hair and extensions feel that soft means everything.
Thank you for your support, we really appreciate it.
Kind regards,
Foxy Locks
Did not receive order and no one is…
Did not receive order and no one is helping me or refunding me
December 29, 2025
Reply from Foxy Locks Hair Extensions
Hi Rebecca,
We’re really sorry to read this.
If you haven’t received your order, we absolutely want to look into that properly for you. We would never ignore a customer asking for help, so if you feel that way, that’s not the experience we want you to have.
Sometimes when a parcel is marked as delivered or delayed, we do need to raise an investigation with the courier before a refund can be processed, but we will always follow that through.
Please email our customer care team with your order number and mark it for urgent review, and we’ll personally make sure this is looked at.
Kind regards,
Foxy Locks
Great all round quality.
I have used this company for a few years. Quality products all round.
December 29, 2025
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Rubbish Service!
I sent many photos in outdoor and indoor light and got recommended a cappuccino. When received it was pure blond, no brown in it and mine is 70% brown shades.
I returned it and knew £3 would be deducted for returning. I waited and chased my refund for over three weeks. Eventually refunded and £6.50 was taken!! Foxy Locks charged their initial delivery which was “Free postage” PLUS my return. I messaged them but they said that was correct. Abysmal company. Never again!! I would never trust them again.
December 5, 2025
Unprompted review
Reply from Foxy Locks Hair Extensions
Hi Mary-Jane,
We’re sorry to hear you felt disappointed with your experience.
When customers send photos for shade advice, we always recommend based on the lighting and undertones visible in the images provided. However, screen settings and lighting can sometimes affect how a shade appears once received. That’s why we offer returns should the match not be quite right.
That said, we’re always happy to review any case if a customer feels something hasn’t been handled correctly. If you’d like us to look into this again, please email our customer care team with your order number and we’ll be happy to revisit it.
Kind regards,
Foxy Locks
I placed an order for Latte 12”…
I placed an order for Latte 12” seamless clip-ins and reached out for updates a few days later, curious about when my order would be shipped. Although their policy mentions a 2-week delivery time, this actually doesn't include dispatch time. I was informed that my order would be sent out 3 weeks after purchase, as the item is handmade and shipped from their warehouse, causing some delay despite being listed as in stock. This has left me feeling like the product availability isn’t represented accurately.I decided to cancel my order and requested a refund, which they confirmed on October 30, 2025. However, it has now been 9 working days and I have yet to receive the refund. Please update me immediately regarding my refund, as your emails stated this process should only take 7 business days.
December 30, 2025
Unprompted review
THE best hair extensions ever
These are the best hair extensions ever. They look so real! Are so soft and silky. I ordered multiple times and always get compliments and everyone thinks it’s my real hair that’s how well they blend in. Highly recommend. No need to look elsewhere ❤️
December 6, 2025
Unprompted review
Reply from Foxy Locks Hair Extensions
Hi Zaneta,
This is such a lovely review to read, thank you.
We’re so happy to hear they blend so naturally that people think it’s your own hair, that’s our ultimate goal. And it means even more knowing you’ve ordered multiple times.
We truly appreciate your support.
Kind regards,
Foxy Locks
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Beautiful hair pieces
I have brought to pieces of FoxLocks hair they are both beautiful. And feel fantastic to ware. Service was excellent and the hair pieces arrived swiftly
December 30, 2025
Unprompted review
So I ordered hair extensions 20 inch…
So I ordered hair extensions from Foxy locks hair extensions 20 inch supposed be deluxe quality superior it by far most awful hair quality I have ever purchased it looked like rat tails and Barbie hair it Defo not real human remy hair I have sent hair back and waiting for refund and saying it real hair it by far not real hair worst quality do not buy still waiting for full refund of 234 pounds please don't purchase from here they are unprofessional and ignoring me I hope god give refund otherwise straight trading standard
December 24, 2025
Unprompted review
Reply from Foxy Locks Hair Extensions
Hi Sab,
We’re genuinely sorry to hear you felt disappointed with your order.
We take quality extremely seriously. All of our seamless, invisible and tape in extensions are 100% genuine Remy human hair and are designed to be thick from root to tip.
As with any natural product, there can occasionally be variations in texture or perception depending on lighting, styling, or expectation. However, we would never want a customer to feel unhappy with their purchase.
As your set has been returned, once it has been received and inspected in line with our returns policy, your refund will be processed accordingly. If you would like us to personally review the status, please contact our customer care team with your order details and we will look into this straight away.
Kind regards,
Foxy Locks
Lovely hair and good service definitely…
Lovely hair and good service definitely recommend
November 24, 2025
Unprompted review
Reply from Foxy Locks Hair Extensions
Thank you for your lovely review! It means so much to us!
Avoid Pre-Order!!
1. If you want your 2-6 week pre-order to drag on for months and be given excuses!!
2. Have your emails go unanswered!!
3. Have your voice mails ignored!!
4. Be given the runaround trying to get a refund!!
Then Foxy Locks is the one for you!!
Advise use of Bank Chargeback/Dispute for Refund Issues.
December 9, 2025
Unprompted review
Reply from Foxy Locks Hair Extensions
Hi there,
We’re very sorry to read this and that you feel this way about your experience.
Pre orders are clearly marked at the time of purchase with estimated timeframes, as some items are prepared specifically to meet demand. These timelines can occasionally shift depending on stock arrival and processing, but we always aim to communicate updates where possible. Our hair is so sought after that we allow pre orderin to 'jump the queue', but we hate any unforeseen delays.
We take customer communication seriously and do not ignore emails or voicemail enquiries. If at any point you felt unanswered, that’s certainly not our intention and we would be happy to review the correspondence.
Refunds are processed in line with our stated returns policy, and we always comply with payment provider procedures.
If you would like us to look into your specific case again, please contact our customer care team with your order details and we will review it directly.
Kind regards,
Foxy Locks
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Amazing
Amazing! So light and natural looking I’ve worn extensions for years and never found any so good! Worth every penny!
December 17, 2025
Unprompted review
Reply from Foxy Locks Hair Extensions
Thank you so much for your kind words.
We’re so pleased to hear you love how light and natural they feel, that’s exactly what we aim for. And “worth every penny” truly means the world to us.
We really appreciate your support.
Kind regards,
Foxy Locks
Very happy!
Fast delivery! Great customer service when I needed help with matching up with the correct colour for my hair. The quality of the hair is really nice and the packaging was really very good also!
Overall really pleased and impressed with my purchase :)
November 15, 2025
Unprompted review
Reply from Foxy Locks Hair Extensions
Hi Laura,
Thank you so much for your lovely review.
We’re so pleased we could help you find the right colour match, that’s such an important part of the experience. It’s also great to hear you were happy with the delivery, quality and packaging.
We really appreciate you taking the time to share this.
Kind regards,
Foxy Locks
Amazing product strongly recommend
Amazing product strongly recommend.
Packaging was 7*
The heating and size was great for Asian long hair too !
Deffo recommend ❤️
December 16, 2025
Unprompted review
Reply from Foxy Locks Hair Extensions
Thank you so much for your lovely review.
We’re thrilled to hear you’re happy with the product and that it works beautifully on long hair too. It’s also wonderful to know the packaging impressed you, we put a lot of care into every detail.
We really appreciate the recommendation.
Kind regards,
Foxy Locks
Do not buy their tapes
Do not buy their tapes - I’ve been wearing foxy locks clip ins since about 2018 and as I like the hair and colour match I decided I’ll trial their tapes (after wearing exclusively a different brand for the last 12-24 months or so which I’ve never had a problem with)
I placed an order for 2 packs of 14” tape extensions a couple of weeks ago. I used the same (very good) stylist to install, I don't think I've ever lost a single tape with my previous supplier of tapes (with the same stylist),
First wash after foxy locks tapes: I lost 4.
Second wash: I've lost another 4. That's 8 bonds fallen out of my head whilst washing within 11 days of wear.
It cannot be anything that I've done, I sleep on a satin pillow, I use silicone/sulfate free extension friendly shampoo and conditioner and SO careful when washing to not have any conditioner touch the tapes and barely touch them as I'm washing, just the hair around them gently, I waited 48+ hours after them being put in. I didn't gym or sweat (I imagine) in that first 48 hours (it's 0 degrees). I'm really really unhappy.
Having gone to get the remaining removed we were feeling the tapes after stylist taking them out and she was like surely not…they’re literally no more sticky than sellotape? It was harder work getting my last head of tapes out after nearly 3 months of wear.
Having previously recommended foxy locks profusely as I genuinely think they’ve got one of the best clip in ranges on the market and a keen customer since 2018, I’m genuinely really disheartened to see they’ve basically told me to suck it up and there’s nothing they’re willing to do. That’s £260 + the cost of installation and removal that I’ve basically just lost. Thought the company was better than that.
December 3, 2025
Unprompted review
Reply from Foxy Locks Hair Extensions
Hi Isabelle,
We’re very surprised to read this.
Significant bond loss within sucha a short time is not representative of how our tape extensions perform. Our adhesive is professionally graded and has been used successfully by thousands of customers and stylists over many years, including repeat wearers who retain their tapes for the expected duration.
When premature slipping occurs, it is almost always related to preparation of the natural hair, installation technique, product contact at the root, or natural scalp oil levels. Tape adhesion is highly dependent on these variables.
We stand behind the quality of our tapes and would be more than willing to review your case properly if you provide your order details and supporting information.
Kind regards,
Foxy Locks
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DO NOT order from this company
DO NOT order from this company. their customer service is terrible for one. for two it took two months to get my order in and they’re so stringy and not thick at all. save your time and money and go with another brand!
November 24, 2025
Reply from Foxy Locks Hair Extensions
Hi Gabby,
We are genuinely sorry to read this.
This delay is certainly not standard for us, and if this occurred it would have been due to a pre-order or unexpected stock delay, which would have been communicated at the time.
In terms of thickness, our extensions are double drawn and designed to be thick from root to tip. “Stringy” is not a description we typically ever receive, and it certainly does not reflect the quality standards we hold ourselves to.
We stand by the quality of our hair and would welcome the opportunity to review this further with you directly.
Kind regards,
Foxy Locks
Absolutely brilliant product
Absolutely brilliant product, most oils send my hair greasy which I don’t have. But Foxys Gold oil is just wow, nothing can beat it. Also ordered the best silver shampoo/conditioner out there just the best. Long story short it leaked all over got in to Foxys and they sent another out straight away thank you Foxy crew you rock 😊
December 3, 2025
Unprompted review
Reply from Foxy Locks Hair Extensions
Hi Claire,
This made our day, thank you so much 🥹
We’re so glad you love the Gold Oil (it’s one of our personal favourites too) and that the silver shampoo and conditioner are working so well for you. Hearing that nothing compares honestly means everything to us.
We’re sorry again about the leak, but we’ll always sort things quickly when something isn’t right, that’s really important to us.
Thank you for taking the time to leave such a lovely review and for supporting us. It truly means more than you know.
The Foxy Team 🤍
I’ve used Foxy Locks for years and…
I’ve used Foxy Locks for years and their quality is incredible - the shade range is fantastic too, I couldn’t recommend enough!
December 2, 2025
Unprompted review
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