Foxy Locks Hair Extensions Reviews 

Paying a lower price of £12 plus p&p made the shampoo more affordable which was a huge bonus to me as stopped buying when price went up. Wonderful fragrance and leaves hair feeling lovely and soft

Awesome experience from the whole team from order to receival!!!!

Not as pictured unfortunately very yellow not what I wanted at all.

The colour match was spot on! Also the customer service was great! Replied so quickly to my emails and questions. Really helpful and polite.

UPDATE 24th Feb 26 : The owner of the company Imogen personally emailed me to apologise and to sort out my refund for me which has been actioned within 24 hours. She gave me a chance to explain my feelings and I felt heard and understood.

I really appreciated this care and the extra effort she went through to sort the situation out and make it right.
Thankyou Imogen. I have changed my rating to reflect this level of customer care by the CEO.

Original Problem 10th Jan - 23rd Feb 2026 :
Really sad to be writing this actually. Ive been buying Foxylocks since the very beginning when the owner Imogen started her YouTube chanel. The quality has always been outstanding and I recommend them to everyone. I decided to buy myself some new hair extensions beginning of January after some very painful surgery and being poorly over Christmas as a treat. The items I bought were on pre order which is not usually an issue I dont mind waiting a reasonable couple of weeks. However it is now 23rd February and I still dont have my order. I have missed the two special occasions I actually wanted to wear them for too!
I have also repeatedly had to email the customer service team for updates and cant get any other information from them other then, that there are delays and thanks for your patience. £240 is alot of spare money for regular people these days and Im very uncomfortable paying for goods that have absolutely no guarantee of when they will arrive. I also dont think its unreasonable to expect not to have to chase the company for updates, really you should be keeping your pre order customers updated during an unexpected long wait without them having to chase you. I have contacted them today asking for a full refund immediately please.
I received a really nice email from someone called Josie apologising, sounded very genuine and included this :
"We would love to get this resolved for you as quickly as possible. Could you please confirm your order number so we can locate your order straight away and action the cancellation and full refund for you? As soon as we have that, we’ll prioritise this and make sure it’s handled promptly."

I replied and said thankyou and then got a reply from someone called Tegan saying I now have to wait a further 7 - 14 days for my refund ( saying this is a standard processing time ) it isnt, I have worked in high end retail my whole life for brands such as Dior and Tom Ford.
It is absolutely not acceptable to make someone wait a further 2 weeks for a refund when they have already waited 6 weeks for a product that has not arrived!
You need to sort this out and I want my refund back within a reasonable time frame which for online retail should be ( 5 business days at the most ).

Josies customer service was very nice and made me belive they were going to get this sorted however Tegans tone is short and certainly not as nice to deal with as her colleague.

Customers have every right to be frustrated and annoyed with this kind of experience and you should allow them to reasonably express that without getting curt in response.

I tried to reason with them that waiting a further two weeks for my refund to even be actioned is not ok but they said there is nothing they can do about it and refuse to budge. They also stated they have done everything they can to help me which is crazy considering they have done absolutely nothing except answer a few emails. I am really unhappy and I dont think I'm being unreasonable at all. I also do not like being told " I misinterpreted her colleagues email " in regards to getting the refund sorted quickly.

I have just had a second surgery and shouldn't need to be arguing with online retailers to receive a simple refund back without having to wait up to 14 days for a product I have never received.
If your payment provider will not secure your customers refunds faster then that I advise you find a different payment provider. I also paid through Klarna so I'm not even sure your excuse is relevant here.

Ordered a pre-order item with an advertised wait time of 2–6 weeks. It’s now been over 8 weeks and I’m still waiting, with no clear shipping date.

If the timeline isn’t realistic, it shouldn’t be promoted on the website. Customers rely on those estimates when deciding to buy.

The delay is frustrating, but the lack of accurate updates makes it worse. For a premium-priced brand, this level of service is really disappointing.

I will never order from Foxy Locks again.

Brilliant hair the best !! Just a shame they don’t offer a before 10am the next day even for a extra cost

Really gutted paid £260 for hair 1st time order. I paid for special delivery so should have had a signature off the resident or back to depot for me to collect. The parcel didn’t arrive at my home. But there was a forged signature. Parcel was not delivered to my home. All I’m told by foxy locks is driver states delivered and I feel nobody there gives a damn. Just brushed off and told there’s nothing they can do. £260 is a lot of money for me. I paid extra for a special signed delivery. I’ve paid for nothing got nothing to show for it.. please be careful before you buy anything from here there’s no help off the staff either. I could have bought my children a few weeks worth of food for that rather then on your bank with nothing to show for it for me who has 4 children to support. it’s a joke

I’ve ordered two boxes of foxy locks throughout the years. This is my third box I’m actually very disappointed this time in my order the quality of the hair. I’ve washed it one time and it feels like horse hair. I had my other extensions for almost 2 years and they were smooth and soft even after washing multiple times and I’ve even them babied them .. they were still amazing quality . I don’t know what happened, to their quality ,but I definitely am not happy with these ones. Let’s not forget if u order granted it says on their site that if out of stock order again u can.However you will have to wait 2to 6weeks to receive your order. So I did paid for the platinum blonde 64 inch hair $600 ish Dollars. I had to reach out to them after finally not receiving my package after the listed amount time. I kept messaging them via there online chat and all they gave me is basically I don’t know where your parcel is and when it will be shipped? We have no control over that? Huh? Isn’t this your mass hair packing warehouse house and you have no idea? I was patient 3 times asking where it was? Finally I started to get updates in email ,way passed the time they previously stated on their site ,it was shipped and sorry for the inconvenience. I feel I would have never known if I never reached out to them first. So if you order be aware not only do u pay for your package of hair which mind you is not cheap . Make sure u read the fine print about terrifs . So once my package finally arrived I wasent able to have my parcel delivered unless I payed $260.00 just to have my package released from customes and delivered . To only then open my package feel the hair at first touch soft siiky beautiful . But once you wash it . One time And I use salon grade shampoo mind you. Once you wash it it feels just like horse hair and it tangles. I’m pretty bummed ☹️ to say the least. Never again .

Fantastic service and excellent good quality products. Will definitely purchase from Foxy locks again

Foxy Locks is hands down the best quality I’ve found anywhere. The thickness of the hair is unmatched by other brands and they are super comfortable. I also found the customer service team really helpful, highly recommend!

Ordered and one month later my order didn't arrive and had to leave the location I was in, worst customer service. Had to get a refund from paypal

Shampoo and conditioner is a game changer makes my hair and extensions feel so soft will definitely buy again

Did not receive order and no one is helping me or refunding me

I have used this company for a few years. Quality products all round.

Perfect website. Amazing hair oil I bought for such a perfect price!!!!

I sent many photos in outdoor and indoor light and got recommended a cappuccino. When received it was pure blond, no brown in it and mine is 70% brown shades.
I returned it and knew £3 would be deducted for returning. I waited and chased my refund for over three weeks. Eventually refunded and £6.50 was taken!! Foxy Locks charged their initial delivery which was “Free postage” PLUS my return. I messaged them but they said that was correct. Abysmal company. Never again!! I would never trust them again.

I placed an order for Latte 12” seamless clip-ins and reached out for updates a few days later, curious about when my order would be shipped. Although their policy mentions a 2-week delivery time, this actually doesn't include dispatch time. I was informed that my order would be sent out 3 weeks after purchase, as the item is handmade and shipped from their warehouse, causing some delay despite being listed as in stock. This has left me feeling like the product availability isn’t represented accurately.I decided to cancel my order and requested a refund, which they confirmed on October 30, 2025. However, it has now been 9 working days and I have yet to receive the refund. Please update me immediately regarding my refund, as your emails stated this process should only take 7 business days.

These are the best hair extensions ever. They look so real! Are so soft and silky. I ordered multiple times and always get compliments and everyone thinks it’s my real hair that’s how well they blend in. Highly recommend. No need to look elsewhere ❤️

I have brought to pieces of FoxLocks hair they are both beautiful. And feel fantastic to ware. Service was excellent and the hair pieces arrived swiftly