First time using Foxy Locks and I’m really impressed. Orded 2 bottles of their tape in extension remover on the 11th, shipped out the same day and arrived today (13th) in nice and secure packaging a... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Company details
Written by the company
Foxy Locks is a female founded hair extensions brand, established in 2009. For over 16 years, we’ve specialised in premium, double drawn human hair designed to look natural, feel great and last. We offer clip in, tape in and ponytail extensions, all created to maintain thickness from root to tip. Our luxury haircare line is a fan favourite. We work closely with trusted suppliers and genuinely care about quality, consistency and how our hair and products perform in real life, not just in photos. We’re an independent brand with a long-standing, loyal customer community, and we know that buying hair online can feel like a big decision. Our team is always happy to help with colour matching, application advice, aftercare, or any questions before or after you order. We read every review, value honest feedback, and are always working to improve. If something isn’t quite right, please reach out – we’re a caring team of people and we’ll do our best to help. Thank you for supporting Foxy Locks and being part of our journey.
Contact info
16 Marsh Lane Industrial Estate, TR27 5JR, Hayle, United Kingdom
- help@foxylocks.com
- foxylocks.com
Replied to 39% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
By far the best extensions I have EVER…
By far the best extensions I have EVER purchased. Thick, healthy and gorgeous! Highly recommend!!

Reply from Foxy Locks Hair Extensions
Couldn’t fault foxylocks from start to…
Couldn’t fault foxylocks from start to finish- colour matching service and quick swap when it wasn’t quite right. The extensions feel amazing and can’t believe how great they look! I’ve very fine hair and they blend so well. Given me so much confidence

Reply from Foxy Locks Hair Extensions
Exceptional Customer Service - Highly Recommend!
I recently had the pleasure of dealing with Foxy Locks and their exceptional customer service, and I cannot praise them enough. I mistakenly ordered the wrong hair color extensions, and what could have been a stressful and frustrating situation was turned around completely thanks to their fantastic support team.
From the moment I reached out, their team was incredibly understanding and kind. They were prompt in their responses and maintained great communication throughout the entire process. A special shout-out goes to Josie, who was simply wonderful. She handled my case with such professionalism and empathy, making sure I felt supported every step of the way.
Josie was patient and considerate, providing clear instructions and reassurance. Her dedication to resolving my issue quickly and efficiently truly stood out. I was amazed at how swiftly Foxy Locks processed the refund for both of my orders, without a hint of doubt regarding my situation.
In a world where customer service can often be lacking, Foxy Locks sets a high standard. Their commitment to customer satisfaction is evident in every interaction. I am incredibly grateful for their help and will definitely be recommending them to friends and family. Thank you, Foxy Locks, and especially Josie, for turning a potential headache into a smooth and pleasant experience! 🤍

Reply from Foxy Locks Hair Extensions
FOXY LOCKS DEEEEF❤️
DONT BUY EXTENSIONS FROM ANYWHERE ELSE!!ONLY FOXY LOCKS!!THIS IS THE BEST INVESTMENT I VE EVER MADE!!!AMAAAAAZING QUALITY QUANTITY AND SERVICE!!!They changed my attitude as i destroyed my hair!!!def highly recommended!!!LOVE YOU GUYS!!

Reply from Foxy Locks Hair Extensions
Amazing silky invisible hair extensions
Amazing silky hair extensions. I have alopecia and very very thin hair. Have tried other extensions but these are the only ones which are truelly invisible. I bought the santorini rooted volumiser and it is amazing. Not one person has been able to spot it and my friends are pretty critical when things look wrong. So happy to finally find a solution which gives me my hair back. It literally is a god send.

Reply from Foxy Locks Hair Extensions
The quality is always the best!
The quality is always the best, this is why I order each time from FoxyLocks. The only thing is if you're from Canada, expect to pay almost a hundred dollars more in customs clearance at your door than the price you originally paid.

Reply from Foxy Locks Hair Extensions
Very happy with foxy locks them are…
Very happy with foxy locks them are just amazing super quality hair are definitely my favorite extensions ever l absolutely recommend to everyone to not hesitate to buy those.
Thank you 🙂

Reply from Foxy Locks Hair Extensions
I had to return item my fault ordered…
I had to return item my fault ordered wrong length and they were so lovely and helpful and efficient happy with their customer service unreal other business could do with following this .
Happy customer

Reply from Foxy Locks Hair Extensions
Fast and Pristine
I had my hair matched over instagram and placed an order on the Sunday evening. I received my order Tuesday AM and this really impressed me how fast and painless everything was! Thank you x

Reply from Foxy Locks Hair Extensions
I appreciated my experience with…
I appreciated my experience with FoxyLock the quality of the items is georgous the softness, the thickness, and the durability is top tier.
Love this company they truly care about their customers and they show you that appreciation. Xo 🫶🏻

Reply from Foxy Locks Hair Extensions
Highly recommend
After consulting Foxy through Instagram DM they were able to colour match me, I ordered the extensions and colour they advised and to my surprise they were the exact match!!! The quality of hair is amazing for the price and I couldn’t be happier.

Reply from Foxy Locks Hair Extensions
do not recommend
do not recommend. i bought clip in extensions and they have been washed and i let them air dry and they are absolutely ruined , all frizzy i even tried leaving them in a hair mask and didnt do anything

Reply from Foxy Locks Hair Extensions
Awful experience
Awful experience
Company processed my order, took the money from my account. Only to then send an email stating the item was “no longer in stock” on the day it was meant to be shipped.
Why would you take customers money knowing the item is no longer in stock!?

Reply from Foxy Locks Hair Extensions
The returns process is impossible
The returns process is impossible. They make the returns process so so difficult. They emailed me over a return label, which I then had to pay to print off since they couldn't send me a QR code like every other company in the modern world, then when I tried to send the return via the post office I was told I had to go to a specialty delivery office the other side of town, so once again I'm out of pocket. They've now received my return and have just emailed me saying I have to pay a £3 fee for the return. I was never once informed of this fee, and what was the point in all of the above if I still have to pay? Their products aren't cheap at all and now I have to keep paying out of pocket simply because I want to return something - they also now have the hair extensions and are essentially holding them ransom until I pay the fee so what choice do I have?

Reply from Foxy Locks Hair Extensions
Terrible experience
Terrible experience, my first initial order, the item didn’t turn up, they made me wait weeks and blamed it on Royal Mail, overall the hair was nice and I made a second order a few months later.
Unfortunately didnt receive the same quality of hair, the hair colour looked NOTHING like the colour online and when it turned up it was horrendous, I think they changed supplier or something.
Total waste of money !

Reply from Foxy Locks Hair Extensions
Outstanding service start to finish
Outstanding service start to finish. Will continue to be a loyal customer.

Reply from Foxy Locks Hair Extensions
Best hair extensions by far I’ve used…
Best hair extensions by far I’ve used foxy locks for years on end and I wear them every single day without fail they’re by far the best on the market, I never leave reviews but feel as though this company deserves it! They may be expensive but you save money in the long run such high quality ! Thanks foxy locks you’ll always be the brand I come to for my hair extensions !

Reply from Foxy Locks Hair Extensions
amazing quality & good customer service
this was my first time ordering from foxy locks & I'll be a returning customer forsure! this company had amazing customer service- I had questions & they emailed me back within 10 minutes... I was not expecting immediate help but it was very appreciated. I am a professional hairstylist & it is very hard to source good quality hair extensions & these ones are amazing. for the price I'd say this is the best you're going to find. they are super thick all the way to the ends, and are holding up very well so far with minimal shedding, i love the seamless band so much, i have also coloured them & they still feel amazing (other brands that I tried colouring would feel terrible after because they were bad quality) even though i only use 5 volume developer when comouring my extensions. i have nothing bad to say about anything! I'll be recommending this company to all of my clients from now on! shipping was also very fast- about 5 days to Canada.

Reply from Foxy Locks Hair Extensions
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







