Foxy Locks Hair Extensions Reviews 6,981

TrustScore 3.5 out of 5

3.5

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers are satisfied with the product quality, describing the hair as amazing, thick, natural, and well-made, with some noting its longevity and ability to blend perfectly. People also appreciate the various hair products, such as oils, shampoos, and conditioners, finding them effective and pleasant-smelling. The customer service is frequently praised for being helpful, responsive, and providing good color matching assistance. However, some people were dissatisfied with the pricing, finding certain items expensive or noting unexpected customs fees. There are also concerns about product quality, with some experiencing issues like hair becoming unmanageable, frizzy, or not meeting expectations for Remy hair. A few customers also mentioned problems with orders, including items not being clearly advertised as pre-order, leading to long wait times, and receiving incorrect colors or sizes.

What people talk about most

Product

Consumers find product quality and availability to be ambiguous. While many praise the quality, describing... See more

Quality

Customers had ambiguous experiences with quality. Many reviewers praise the outstanding quality, noting that... See more

Order

Clients share ambiguous opinions on order experiences. Many reviewers express frustration with pre-order... See more

Price

Customers consistently express disappointment with the pricing. Many reviewers feel the products are... See more

Customer service

Users describe ambiguous interactions with customer service. Many customers praise helpful and quick... See more

Based on these reviews

Rated 5 out of 5 stars

First time using Foxy Locks and I’m really impressed. Orded 2 bottles of their tape in extension remover on the 11th, shipped out the same day and arrived today (13th) in nice and secure packaging a... See more

Rated 5 out of 5 stars

I have used foxylocks for some time now, and recently came back after an extensions hiatus as I had most of my hair cut off after brain surgery. As always the hair is still amazing, thick and natural,... See more

Rated 5 out of 5 stars

Foxy Locks gift box is lovely, I gave it to my daughter-in-law for her birthday, she loved it. The scent is beautiful in all the shampoo, the conditioner, the hair perfume and the shine spray. The h... See more

Company replied

Rated 5 out of 5 stars

I’ve been hairdressing for 40 years and in all that time I’ve never come across a hair oil like foxylocks Gold oil. It’s absolutely amazing so light in your hair doesn’t leave it feeling greasy (as so... See more


Company details

  1. Hair Product Store
  2. Beauty Product Supplier
  3. Beauty Supply Store
  4. Hair Extensions Supplier
  5. Hair Salon

Written by the company

Foxy Locks is a female founded hair extensions brand, established in 2009. For over 16 years, we’ve specialised in premium, double drawn human hair designed to look natural, feel great and last. We offer clip in, tape in and ponytail extensions, all created to maintain thickness from root to tip. Our luxury haircare line is a fan favourite. We work closely with trusted suppliers and genuinely care about quality, consistency and how our hair and products perform in real life, not just in photos. We’re an independent brand with a long-standing, loyal customer community, and we know that buying hair online can feel like a big decision. Our team is always happy to help with colour matching, application advice, aftercare, or any questions before or after you order. We read every review, value honest feedback, and are always working to improve. If something isn’t quite right, please reach out – we’re a caring team of people and we’ll do our best to help. Thank you for supporting Foxy Locks and being part of our journey.


Contact info

3.5

Average

TrustScore 3.5 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 39% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

By far the best extensions I have EVER…

By far the best extensions I have EVER purchased. Thick, healthy and gorgeous! Highly recommend!!

July 1, 2024
Unprompted review
Foxy Locks Hair Extensions logo

Reply from Foxy Locks Hair Extensions

Hello,

Thank you for your amazing feedback! Your review really means so much to us, we take pride in supplying only the best for our lovely customers.

Lots of love,
Team Foxy Locks x

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Rated 5 out of 5 stars

Couldn’t fault foxylocks from start to…

Couldn’t fault foxylocks from start to finish- colour matching service and quick swap when it wasn’t quite right. The extensions feel amazing and can’t believe how great they look! I’ve very fine hair and they blend so well. Given me so much confidence

June 26, 2024
Unprompted review
Foxy Locks Hair Extensions logo

Reply from Foxy Locks Hair Extensions

Hi Abbie,

Thank you for sharing such a wonderful review of your Foxy Locks! We are so pleased you are happy with them, we are sure they look so lovely.

Can't wait to see you shop with us again soon.

Lots of love,
Team Foxy Locks x

Rated 5 out of 5 stars

Exceptional Customer Service - Highly Recommend!

I recently had the pleasure of dealing with Foxy Locks and their exceptional customer service, and I cannot praise them enough. I mistakenly ordered the wrong hair color extensions, and what could have been a stressful and frustrating situation was turned around completely thanks to their fantastic support team.

From the moment I reached out, their team was incredibly understanding and kind. They were prompt in their responses and maintained great communication throughout the entire process. A special shout-out goes to Josie, who was simply wonderful. She handled my case with such professionalism and empathy, making sure I felt supported every step of the way.

Josie was patient and considerate, providing clear instructions and reassurance. Her dedication to resolving my issue quickly and efficiently truly stood out. I was amazed at how swiftly Foxy Locks processed the refund for both of my orders, without a hint of doubt regarding my situation.

In a world where customer service can often be lacking, Foxy Locks sets a high standard. Their commitment to customer satisfaction is evident in every interaction. I am incredibly grateful for their help and will definitely be recommending them to friends and family. Thank you, Foxy Locks, and especially Josie, for turning a potential headache into a smooth and pleasant experience! 🤍

June 9, 2024
Unprompted review
Foxy Locks Hair Extensions logo

Reply from Foxy Locks Hair Extensions

Hello,

Thank you so much for taking the time to share such a lovely review! We are so pleased we could help you quickly, your feedback really means so much to us.

Lots of love,
Team Foxy Locks x

Rated 5 out of 5 stars

FOXY LOCKS DEEEEF❤️

DONT BUY EXTENSIONS FROM ANYWHERE ELSE!!ONLY FOXY LOCKS!!THIS IS THE BEST INVESTMENT I VE EVER MADE!!!AMAAAAAZING QUALITY QUANTITY AND SERVICE!!!They changed my attitude as i destroyed my hair!!!def highly recommended!!!LOVE YOU GUYS!!

June 19, 2024
Unprompted review
Foxy Locks Hair Extensions logo

Reply from Foxy Locks Hair Extensions

Hi Kristia,

We have loved reading you amazing review! We are sure your Foxy Locks look fabulous, we can't wait to see you shop with us again soon.

Lots of love,
Team Foxy Locks x

Rated 5 out of 5 stars

Amazing silky invisible hair extensions

Amazing silky hair extensions. I have alopecia and very very thin hair. Have tried other extensions but these are the only ones which are truelly invisible. I bought the santorini rooted volumiser and it is amazing. Not one person has been able to spot it and my friends are pretty critical when things look wrong. So happy to finally find a solution which gives me my hair back. It literally is a god send.

June 14, 2024
Unprompted review
Foxy Locks Hair Extensions logo

Reply from Foxy Locks Hair Extensions

Hi Liz,

We have loved reading your amazing review! We are so pleased you are happy with your Foxy Locks, feedback like this means the world to us.

Thank you for sharing your lovely feedback.

Lots of love,
Team Foxy Locks x

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Rated 5 out of 5 stars

The quality is always the best!

The quality is always the best, this is why I order each time from FoxyLocks. The only thing is if you're from Canada, expect to pay almost a hundred dollars more in customs clearance at your door than the price you originally paid.

May 27, 2024
Unprompted review
Foxy Locks Hair Extensions logo

Reply from Foxy Locks Hair Extensions

Hi Jessica,

Thank you for your review, we are so pleased to read your feedback on the quality!

We are very sorry about the customs charges you have faced, unfortunately this is something outside of our control as they are not applied by us directly - but we will always help in any way we can.

Lots of love,
Team Foxy Locks x

Rated 5 out of 5 stars

Very happy with foxy locks them are…

Very happy with foxy locks them are just amazing super quality hair are definitely my favorite extensions ever l absolutely recommend to everyone to not hesitate to buy those.

Thank you 🙂

June 12, 2024
Unprompted review
Foxy Locks Hair Extensions logo

Reply from Foxy Locks Hair Extensions

Hi Simona,

Thank you for your glowing 5 star review! We are so pleased you are happy with your Foxy Locks, we are sure they look fabulous.

Lots of love,
Team Foxy Locks x

Rated 5 out of 5 stars

I had to return item my fault ordered…

I had to return item my fault ordered wrong length and they were so lovely and helpful and efficient happy with their customer service unreal other business could do with following this .
Happy customer

June 7, 2024
Unprompted review
Foxy Locks Hair Extensions logo

Reply from Foxy Locks Hair Extensions

Hi Jules,

Thank you for sharing such an amazing review! Your feedback really means the world to us, we love helping our customers and providing only the best products & service!

We can't wait to see you shop with us again soon in the future.

Lots of love,
Team Foxy Locks x

Rated 5 out of 5 stars

Fast and Pristine

I had my hair matched over instagram and placed an order on the Sunday evening. I received my order Tuesday AM and this really impressed me how fast and painless everything was! Thank you x

June 11, 2024
Unprompted review
Foxy Locks Hair Extensions logo

Reply from Foxy Locks Hair Extensions

Hello,

Thank you for sharing such a wonderful review with us! We are so pleased you found your shopping experience fast and easy, we are sure your Foxy Locks look amazing.

Lots of love,
Team Foxy Locks xxx

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Rated 4 out of 5 stars

I appreciated my experience with…

I appreciated my experience with FoxyLock the quality of the items is georgous the softness, the thickness, and the durability is top tier.
Love this company they truly care about their customers and they show you that appreciation. Xo 🫶🏻

May 15, 2024
Unprompted review
Foxy Locks Hair Extensions logo

Reply from Foxy Locks Hair Extensions

Hi Kiera,

Thank you for taking the time to share such a lovely review! Your feedback really means so much to us, we can't wait to see you shop with us again in the future.

Lots of love,
Team Foxy Locks x

Rated 1 out of 5 stars
Foxy Locks Hair Extensions logo

Reply from Foxy Locks Hair Extensions

Hi Melisaa,

We are sad to hear you haven't received your item.

We can see from your tracking information that your parcel is still in transit and this is due for delivery shortly! If you require any assistance with tracking your package please do let us know at help@foxylocks.com and we would love to help you.

Kind regards,
Team Foxy Locks x

Rated 1 out of 5 stars

Scam. Avoid!

Scam. Avoid!!

May 30, 2024
Unprompted review
Foxy Locks Hair Extensions logo

Reply from Foxy Locks Hair Extensions

Hi Krissy,

We are sad to see you have left us a negative review. Unfortunately we cannot see any information that confirms you have placed an order with us, please can you kindly contact us at help@foxylocks.com?

We look forward to hearing from you.

Kind regards,
Team Foxy Locks x

Rated 5 out of 5 stars

Highly recommend

After consulting Foxy through Instagram DM they were able to colour match me, I ordered the extensions and colour they advised and to my surprise they were the exact match!!! The quality of hair is amazing for the price and I couldn’t be happier.

May 30, 2024
Unprompted review
Foxy Locks Hair Extensions logo

Reply from Foxy Locks Hair Extensions

Hi Courtney,

We have loved reading your amazing review! Thank you so much for taking the time to share your feedback.
We are sure your Foxy Locks look fabulous.

Lots of love,
Team Foxy Locks x

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Rated 2 out of 5 stars

do not recommend

do not recommend. i bought clip in extensions and they have been washed and i let them air dry and they are absolutely ruined , all frizzy i even tried leaving them in a hair mask and didnt do anything

May 17, 2024
Unprompted review
Foxy Locks Hair Extensions logo

Reply from Foxy Locks Hair Extensions

Hello,

We are sad to hear you are unhappy with your Foxy Locks.

We take complaints very seriously and we would love to makes things right. We have contacted you via email today so we can look into this further for you, if you could kindly respond at your earliest convenience we would love to resolve this.

We look forward to hearing from you!

Kindest regards,
Team Foxy Locks x

Rated 1 out of 5 stars

Awful experience

Awful experience
Company processed my order, took the money from my account. Only to then send an email stating the item was “no longer in stock” on the day it was meant to be shipped.

Why would you take customers money knowing the item is no longer in stock!?

May 28, 2024
Unprompted review
Foxy Locks Hair Extensions logo

Reply from Foxy Locks Hair Extensions

Hello,

We are sad to see you have left us a negative review.

Unfortunately there was a technical error which caused the item to appear as in stock when unfortunately it had just ran out.

We can see our team contacted you right away and have issued a full refund as requested.

We sincerely apologise for any inconvenience this may have caused.

Kind regards,
Team Foxy Locks x

Rated 1 out of 5 stars

The returns process is impossible

The returns process is impossible. They make the returns process so so difficult. They emailed me over a return label, which I then had to pay to print off since they couldn't send me a QR code like every other company in the modern world, then when I tried to send the return via the post office I was told I had to go to a specialty delivery office the other side of town, so once again I'm out of pocket. They've now received my return and have just emailed me saying I have to pay a £3 fee for the return. I was never once informed of this fee, and what was the point in all of the above if I still have to pay? Their products aren't cheap at all and now I have to keep paying out of pocket simply because I want to return something - they also now have the hair extensions and are essentially holding them ransom until I pay the fee so what choice do I have?

May 21, 2024
Unprompted review
Foxy Locks Hair Extensions logo

Reply from Foxy Locks Hair Extensions

Hello Olivia,

We are sad to hear you have been unhappy with your recent shopping experience.

We will be sure to take on your feedback in regards to the QR code option to ensure returning is as smooth and straight forward as possible.

If a return shipping label from our portal is used, this will cost £3 as stated on our website.

We can see your new items have been dispatched to you, we hope you love them. If there is anything further we can do to assist you please do let us know and we would love to help.

Kind regards,
Team Foxy Locks x

Rated 1 out of 5 stars

Terrible experience

Terrible experience, my first initial order, the item didn’t turn up, they made me wait weeks and blamed it on Royal Mail, overall the hair was nice and I made a second order a few months later.

Unfortunately didnt receive the same quality of hair, the hair colour looked NOTHING like the colour online and when it turned up it was horrendous, I think they changed supplier or something.
Total waste of money !

March 15, 2024
Unprompted review
Foxy Locks Hair Extensions logo

Reply from Foxy Locks Hair Extensions

Dear Jade,

We are very sorry to hear you have been unhappy with your recent experiences with us.

In regards to your recent purchase made in March, we can see our team has reached out to you directly with a return label so the item can be returned for further investigation.

If you would like to discuss this further or require any assistance with returning your item, please do let us know at help@foxylocks.com and we would love to assist you with this & reach a solution.

Kindest regards,
Team Foxy Locks x

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Rated 5 out of 5 stars

Outstanding service start to finish

Outstanding service start to finish. Will continue to be a loyal customer.

May 13, 2024
Unprompted review
Foxy Locks Hair Extensions logo

Reply from Foxy Locks Hair Extensions

Hi Elle,

Thank you for your amazing feedback! We are so pleased you are happy with the service provided, we can't wait to see you shop with us again soon.

Lots of love,
Team Foxy Locks xxx

Rated 5 out of 5 stars

Best hair extensions by far I’ve used…

Best hair extensions by far I’ve used foxy locks for years on end and I wear them every single day without fail they’re by far the best on the market, I never leave reviews but feel as though this company deserves it! They may be expensive but you save money in the long run such high quality ! Thanks foxy locks you’ll always be the brand I come to for my hair extensions !

May 12, 2024
Unprompted review
Foxy Locks Hair Extensions logo

Reply from Foxy Locks Hair Extensions

Hi Danielle,

We have loved reading your amazing review! Thank you so much for taking the time to share this, we are sure your Foxy Locks look wonderful. We can't wait to see you shop with us again soon in the future.

Lots of love,
Team Foxy Locks xxx

Rated 5 out of 5 stars

amazing quality & good customer service

this was my first time ordering from foxy locks & I'll be a returning customer forsure! this company had amazing customer service- I had questions & they emailed me back within 10 minutes... I was not expecting immediate help but it was very appreciated. I am a professional hairstylist & it is very hard to source good quality hair extensions & these ones are amazing. for the price I'd say this is the best you're going to find. they are super thick all the way to the ends, and are holding up very well so far with minimal shedding, i love the seamless band so much, i have also coloured them & they still feel amazing (other brands that I tried colouring would feel terrible after because they were bad quality) even though i only use 5 volume developer when comouring my extensions. i have nothing bad to say about anything! I'll be recommending this company to all of my clients from now on! shipping was also very fast- about 5 days to Canada.

March 1, 2024
Unprompted review
Foxy Locks Hair Extensions logo

Reply from Foxy Locks Hair Extensions

Hi Jade,

We have loved reading your amazing feedback! Thank you so much for taking the time to share this review, we are sure your Foxy Locks look incredible.

Looking forward to seeing you shop with us again in the future.

Lots of love,
Team Foxy Locks xxx

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