Relatively small first purchase from Frabco - very pleased with experience. Site easy to use and good selection of items. Found site with a search on Google for an item. Choose free delivery - faster... See more
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See what reviewers are saying
I was delighted that a 'phone call to check dimensions of my planned purchase of an air fryer received a quick and fulsome response and I placed my order immediately. Despite selecting free delivery... See more
Quick delivery on my orders. Only problem was product had (slightly) leaked but that wasnt the sellers fault as id had the same issue with AU themselves and it was a manufacturers fault with the lid... See more
Excellent company to deal with. Came across Frabco when I was looking for ginger bead kit for my daughters birthday. Was able to get some very useful things for the celebration: customer service was... See more
Company replied
Company details
Written by the company
Frabco Direct online shopping for home and garden, gifts and seasonal. We offer next day delivery to the UK and pride ourselves on the very best customer service
Contact info
1D, Deer Park Farm Industrial Estate, SO50 7DZ, Eastleigh, United Kingdom
- 0333 40 40 272
- admin@frabco.com
- frabco.com
Happy customer
First time using your company and found the service most pleasing with speedy delivery.
August 12, 2022
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Franco 5*
Good range of products, quick delivery and fantastic communications (even if I was a pain)
August 10, 2022
Unprompted review
Great experience
Good communication and customer service, speedy delivery. Reccommended.
August 1, 2022
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Excellent service
Excellent service - despatched same day as ordered and arrived well packaged the next day. Very happy
July 19, 2022
Brilliant customer service they even…
Brilliant customer service they even upgraded my delivery for next day with no extra cost.
July 18, 2022
It was great product.
July 16, 2022
Very good service and tracking
Very good service and tracking. Item cheaper than Amazon.
July 16, 2022
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Very quick delivery
Very quick delivery, straight forward purchase. Looked for this pool everywhere and Frabco where the only people to have them in stock at a great price.
July 16, 2022
Frabco cancelled the order 3 days after…
Frabco cancelled the order 3 days after I ordered & refunded me without asking if I’d like to wait as item was not in stock as stated on their website
July 5, 2022
Reply from Frabco
As we started in the email we sent, apologising about having to cancel your order, we sometimes have issues that mean orders cannot be fulfilled on time. Although we hate to let customers down by cancelling orders, sometimes it cannot be avoided. We have no ETA for the items and were therefore unable to offer you a reasonable timeframe to wait. I am sorry you were unhappy about us refunding you in full, but please be advised that we never keep customer's money for orders we cannot immediately fulfill.
Had no bad issues at all
Had no bad issues at all , speedy service and well packed produce
June 29, 2022
Thanks for good service as always
June 26, 2022
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Fast delivery and good price for item
Fast delivery and good price for item. Very pleased with service and will be buying again from Frabco! Thanks
June 22, 2022
Easy to order and fast delivery
Easy to order and fast delivery.
Excellent service all round.
June 18, 2022
Awful customer service! Promised a refund but never received…
I ordered a couple of items from Frabco which arrived quickly and as ordered but I believed that there was free delivery on orders over £10. However I was charged for premium delivery which made the items extremely expensive. Frabco offered to refund me £5 as a gesture of goodwill but I never received the £5 and my emails were ignored. Don’t offer something and then not carry it through! So awful customer service and hence the 2 star review.
June 18, 2022
Reply from Frabco
Orders that meet a minimun value do have the option of free delivery, this needs to be selected, by customers, at checkout. The premium delivery option is the default, as we know customers love to receive orders on the Next day, guaranteed, delivery service.
Our logs indicate that you accepted the next day, guaranteed delivery option and the total was shown at checkout. We delivered your item on time and by next day delivery, as requested.
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Great customer service excellent bargains
My order was packed really secure very professional would highly recommend FRABCO
June 15, 2022
Unprompted review
Brought some RedBull for a good price…
Brought some RedBull for a good price with free shipping and was delivered quickly honestly amazing company will order from them again.
June 12, 2022
Unprompted review
Got my order and pretty quick too.
June 7, 2022
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