Framemaster Reviews 75

The quality of the units is very good and the fitters were very polite and helpful and did an excellent job.

Had our conservatory built by Framemaster 4 years ago. Got the design as we wanted at a good price, and installed it well. Had a couple of minor maintenance issues (doors needed adjusting after 1st summer heat, clearing drainage holes in skylight recently) which Pete has come and sorted quickly without complaint.

Frame Master we’re supposed to come out and give us a quote regarding our porch. Due to Covid, they cancelled last minute which is understandable and instead asked us to send over details and we did so.
However, after several phone calls they didn’t get back to us with a quote and kept saying they would get back tomorrow. Definitely won’t recommend as they wasted a lot of our time.

Framemaster replaced the old polycarbonate roof on my 25 year old conservatory. I had two visits, one to give a quote and a second to measure up. Both appointments were exactly on time, friendly and professional. The roof was expertly fitted beautifully in two days by two very hardworking guys. The whole experience was superb with a great result. I would recommend this company to anyone for their professionalism and friendly manner.

We wanted all of our windows replacing ,including 2 new bifold doors and 15 other windows. We had 3 criteria based on quality and price was only a consideration after the quality criteria were satisfied.
The 3 criteria were quality of product (from technical information online), positive interaction with our many questions and a good score on trustpilot(or other if TP not used). Frame master scored highly on these 3 areas. The price offered was not the highest or the lowest of our tenders and we were happy with it.
The installation process was professional , considerate and interactive at all points and I swear I have never observed harder workers than these guys. There was continuous input and visits from the supervisor and
Towards the end, Larry the owner.
The final product is superb and exactly to our specification. We could not be more pleased as we now have beautiful , high quality windows for a reasonable price. Overall Framemaster were excellent.

We are looking to replace a door and two windows and contacted Framemaster for a quote. There was some difficulty in arranging an appointment that was mutually convenient for their representative, James, but we received a call from him and asked if he could come round as he was in the area. We said "Yes" and he came and we discussed the work needed. We felt that he understood the work we needed carrying out and was happy. James confirmed he would send us a quote. We did not hear from him, so on the 20th January 2020 I emailed James requesting the quote and we still have not heard from him or Framemaser. We can only assume the job is either too small or he could not deliver what he promised. We are now waiting for quotes from two other companies.

I have spoken to James and I am satisfied that there are some technical issues with software as I have not received the quote and it has not appeared in my spam folder. No one has access to my account so I am satisfied that a quote has been prepared and sent but technology does malfunction. James will deliver the quote in person and we will certainly consider the quote without prejudice.

Great work done by Framemaster
Love the showroom in Hall Green
Professional and friendly workers who were always on time - counts when you have to get to work- site kept clean
Very pleased with how windows look
Would definitely recommend

I called on this company to quote for a repair to a door.
A man informed me saying “You cannot get the spares”
I replied that you can get the spares off the internet.
This shows he had lied to me.
He said “FRAMEMASTER will have to take responsibility for the repair”
Of course you will have to take responsibility.
If you undertake the job and get paid it is by default your responsibly.
He then said FRAMEMASTER don’t want this type of work.
This comment speaks volumes.

I had 3 quotes from recommended companies and Framemaster were not only the best but they also offered the most detailed quote with all my of my options upfront.
From start to finish they whole team were professional and friendly and filled me with trust. Larry visited my home on two occasions to talk through my options and agree on my final design. When the windows were installed the team were fantastic. Always on time, never left early and worked around me and my family. I have two small children and they were always friendly with them and cleaned up throughout the day.
We are so please with the final outcome; new windows front & back on 3 floors, 3 new doors and a new porch. They have totally transformed our home and instantly we have noticed the difference with noise reduction and keeping the heat in.
I would 100% recommend Framemaster to anyone, without doubt!

After having several quotes from a wide range of window company’s we chose framemaster. To be honest they weren’t the cheapest but the service and product is by far the superior. I can not speak highly enough of this company.From james in the office and the first point of contact to the fitters on site, they was always polite and very good at their jobs, very professional! Mostly the pride in their work is second to none.Thank you Framemaster for a really special installation on our family home ...

Honest reliable professional including pre and after care service

We used Framemaster to replace all of our windows and doors and to add an orangery onto the rear of our house in Shirley.

We engaged with a few companies but Framemaster really stood out. They were actually interested in our project and gave some inspirational ideas, many of which we decided to implement.

There was also no hard sell - no chasing etc we made the decision in out our own time - when it was right for us.

The work is amazing and added huge value to our house as we've now got loads more space (and light) downstairs.

With any work like this, it's all about the finish and my husband is particular about that sort of thing and Framemaster absolutely nailed it.

We bought new front door and window for the inside of our porch from Framemaster and have been fully impressed with them.

While not the biggest job they will ever win, everybody was extremely helpful - from the initial contact through to the guys who fitted it.

The quality of the work is excellent and disruption was kept to an absolute minimum but the best thing is the comments from people when they arrive. We've gone from a drab looking, easy to break from door to a stylish modern look that has added security and value to our home.

What a company !!!

We had our whole house revamped using the new Flush windows and also new Fascia and soffit works and Larry recommended the Aluminium guttering.

We are so impressed and cant sing their praises enough, the installers were so friendly and clean it was a real relief.

Already had neighbours say how much they love the works so I will be puushing them your way..

Some good points but mainly bad.

I renovated an entire property and had around £25k of glass (plus a front door) from Framemaster so had a lot of interaction with the company to form an accurate picture about how they operate.

I could go on forever about the catalogue of problems encountered on the project, surrounding the glass, some of which I'm prepared to lay at the feet of our builder, but many others were simply down to poor management/service from Framemaster.

The issues themselves I could forgive, but I don't feel as charitable about the service in response, which mainly consisted of being totally ignored for extended periods of time at crunch points in the project. Whenever there was an issue their end which they couldn't dispute the blame was shifted onto their suppliers to absolve them of any responsibility. Although James, the company owner, frequently stated we were working together, it never felt that way as we had to go to war on every minor point.

They will inevitably reply with lines to the tune of...

'We came out multiple times...'
'You had issues that weren't our fault...'
'We went above and beyond...'
etc
etc

All of that might be true, but they came out multiple times and went above and beyond because they had no other choice due to obvious failings on their part.

Ultimately, they did eventually install everything for the price quoted over the course of about 6 months and the guys who came to do the work were - in general - nice enough. That is what gets them to two stars.

I was going to walk away from the whole experience and just call it quits without leaving any reviews, but when one of our windows randomly exploded last week (not through something hitting it, just breaking, as confirmed by the independent emergency glazier) I went to Framemaster expecting this to be covered by a warranty. We had after all paid £25,000 for glass from them not six months earlier, so I thought they may help us get this repaired given there was no outside interference and the product was simply faulty. But alas, I was told a bird had hit it and they could give me the number of someone locally who could repair it at my expense.

Gee, thanks!

This has set alarm bells ringing as it is now obvious any issues in future won't be covered by any warranty (well, without seriously going to war).

So if you're contemplating a large project there's no way I can recommend Framemaster due to the issues during the works and the lack of cover afterwards.

Smaller, lower risk works you'd probably be alright.

We used Framemaster to replace 2 bay windows and a porch. We contacted several companies with the quotes being pretty similar but the experience of dealing with them was worlds apart, no hard sell, nothing was too much trouble, we were given time to have a think about things, bounce ideas off them and get back to them with changes to our design.
The fitters were brilliant, very clean and friendly and we are absolutely delighted with the final results - it's transformed our house.
I have no hesitation in recommending them, they have been a pleasure to work with, you get the feeling they all have a genuine pride in the work they do.
Will be using them again for future projects.

We had Framemaster replace 9 windows, 2 doors & replace a window with french doors.
Excellent product, fitting & customer service.
I would definitely recommend this company.
Many thanks to all at Framemaster.

Framemaster were excellent throughout, very professional, good workmanship and tidy, and represented great value for money. Thanks!

Great efficient and friendly service. Love our new front door and have had many lovely compliments from our neighbours and friends . Would highly recommend

I had three quotes, for a conservatory, I chose Frame Master. I am always a bit iffy,choosing, but I can honestly say I made the right decision.
Larry, Pete, and all their work force, were brilliant.
I was overwhelmed, with the build, from start to finish.
The attention to detail, the skill of the guys, polite, friendly, and nothing to much trouble..
Pete was at the end of the phone, anything you needed, he was there straight away, to sort it out, and always smiling, and calm. You could call as many times as you felt the need to, but I must say, I rarely needed to call him.
I never felt stressed, in all the time they were there. everything went like clock work.
They were always on time, worked hard, and always tidied up before they left.
The finished conservatory, is amazing. Top Company, Frame Master.
Well done guys, brick layers, frame installers, electrician, Plasterer, plumber, tiler. and john, the final touches. Thanks to you all.

Want a conservatory, give them a call.

Happy customer, Mr Tolliss