Great customer service in regards to initial purchase which had a battery not able to hold charge. Fully explained refund process as well as assisting with questions along the way. New purchase has... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Thank you for a great reconditioned Samsung S22 Ultra, for almost one fifth of the original RRP. The cover is still on its way, this was stated that both may not arrive at the same time. The phone ar... See more
Company replied
I recently made a purchase of a phone with Franks mobiles,unfortunately I quickly had a change of mind. They refunded me very quickly,I would use them again for being a company that acts with integ... See more
Company replied
I googled this site and saw all the great reviews. I ended up getting a ‘prime’ iphone and couldn’t be happier with product and service. The phone is just as good as brand new. Would definitely recomm... See more
Company replied
Company details
Written by the company
Premium Refurbished iPhones 🚀 Why? Eighty percent of the carbon footprint of a smartphone occurs during production. When you buy refurb ... there is no production. Better for the planet 🌏 Better for your wallet. Frankly, it just makes sense!
Contact info
Little Collins Street , 3004, Melbourne, Australia
- 1300 882 674
- befrank@frankmobile.com.au
- frankmobile.com.au
4.5
Excellent
525 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The ease of purchasing was amazing.
The ease of purchasing was amazing.
Arrived very quickly. Packaging was great and loved the gift. Thanks guys. I know where to shop for my next one.
March 27, 2026
Unprompted review
Reply from Frank Mobile
Thanks so much for the five-star review! We are wrapped to hear that your order arrived quickly and that you enjoyed the gift. We put a lot of effort into our packaging, so it is great to know it hit the mark. Can’t wait to help you out with your next purchase!
Advertisement
Fantastic my aunt loves it
April 2, 2026
Unprompted review
Reply from Frank Mobile
Thank you for sharing the kind words. We aim to provide quality devices that everyone can enjoy, so it is fantastic to know your aunt is satisfied with her new mobile!
Great product and quick customer service
Very happy with my new device, and customer service were very helpful throughout the whole process.
March 23, 2026
Reply from Frank Mobile
We have reviewed your order and the tracking status shows it was collected from the local post office on March 30. Our team has reached out to you via email with these details to help clarify any confusion. Please check your inbox so we can resolve this for you.
Website made it easy to find the phone…
Website made it easy to find the phone I wanted and to order/pay for it. Free delivery.
Tracking details provided and it arrived one day earlier than expected.
Arrived safely; well packaged. Works fine.
March 31, 2026
Unprompted review
Reply from Frank Mobile
We appreciate the kind words! It’s great to hear that you enjoyed the free delivery and that your phone was well packaged and ready to go. Thank you for choosing Frank Mobile!
Competitive pricing on I-phones
Competitive pricing on I-phones, quickly dispatched and well packaged. Product is exactly as described. Excellent experience as a first time buyer.
March 27, 2026
Unprompted review
Reply from Frank Mobile
Thank you for choosing Frank Mobile for your first purchase! We are so glad to hear you had an excellent experience and that you're happy with the pricing and packaging. We look forward to seeing you again.
Advertisement
PHONE PROBLEMS
: "I was blown away by the level of professionalism and expertise displayed by this company. They went above and beyond to ensure my satisfaction."
March 23, 2026
Reply from Frank Mobile
Thanks for the five-star review! We always aim to go above and beyond for our customers, so it is fantastic to hear that our efforts made such a positive impression. Enjoy your device!
My iPhone is like a new iPhone no…
My iPhone is like a new iPhone no difference thank you for the opportunity
March 23, 2026
Reply from Frank Mobile
Thank you for the review! We are pleased to hear you had such a positive experience and are happy with the quality of your iPhone. Enjoy your new device!
WOW OMG what a good deal very gooding
It is very very gooding. Excellent store with good quality ohone for good price. I am so very verrrry satisfied no it is very very gooding. Next time i am going to make homeade curry, naan and samosa because i am so very very happy.
March 30, 2026
Unprompted review
Reply from Frank Mobile
We appreciate the kind words! Our goal is to provide excellent quality at a good price, so it is brilliant to hear how happy you are with the deal. Thank you for choosing us, and enjoy your delicious-sounding celebration!
Great phone
This is my second phone from Frank. The prime model I received appeared brand new. Why would you pay full price?
March 13, 2026
Unprompted review
Reply from Frank Mobile
Thanks for the five-star review! We love hearing that our customers are finding such great value in our "Prime" range. It is fantastic to know your second purchase with us was just as good as the first. Cheers for the support!
Advertisement
The phone is great and was delivered…
The phone is great and was delivered very quickly before estimated date of delivery
March 3, 2026
Unprompted review
Reply from Frank Mobile
Thank you for the feedback! We aim to get our orders out the door as fast as possible, so it’s great to know yours arrived early. We're glad you're happy with the phone!
Phone delivered promptly and as described
Prompt delivery, phone and battery condition as described and phone works a treat.
March 15, 2026
Unprompted review
Reply from Frank Mobile
Thanks so much for the 5-star review! We’re stoked to hear your phone arrived promptly and is working a treat. It’s great to know the battery condition met your expectations too. Enjoy the new device!
Thank you Frank Mobile for coming thru…
Thank you Frank Mobile for coming thru with my Apple Watch 10 refurbished I was surprised how good the quality was I couldn’t tell the difference from a new watch and the extra watch straps yes I’m a very happy chappy
March 9, 2026
Unprompted review
Reply from Frank Mobile
Cheers for choosing Frank Mobile! We’re wrapped that you’re so impressed with the condition of your Apple Watch 10. Providing high-end tech at a refurbished price is what we do best. Happy tracking!
Very happy with my iPhone. Quick delivery and looks like new.
Very happy with my iPhone. Quick delivery and looks
February 18, 2026
Reply from Frank Mobile
Thank you so much for your 5-star review! We’re thrilled to hear you’re very happy with your iPhone and that it arrived quickly and in like-new condition. We truly appreciate your support and look forward to serving you again in the future!
Advertisement
Bought a brand new iphone SE but showed…
Bought a brand new iphone SE but showed that it had remote management. Obviously not new a new device. I will report this to my bank.
February 25, 2026
Unprompted review
Reply from Frank Mobile
We apologise for this experience. We would like to investigate this immediately as this is not the standard we expect for our devices. Please reach out to our customer service team so we can look into this and rectify the situation for you straight away.
Apple Watch Series 9
Apple Watch arrived quickly and in excellent condition as described. Would highly recommend!
February 17, 2026
Unprompted review
Reply from Frank Mobile
Thank you for the 5 stars! We’re thrilled to hear your Apple Watch Series 9 arrived quickly and in excellent condition. We really appreciate your recommendation!
Highly satisfactory
Everything turned out really well. From the delivery to the quality and condition of the phone were very good. I would use Frank Mobile again if the need arises.
February 21, 2026
Unprompted review
Reply from Frank Mobile
Thanks for the 5-star review! It’s great to know you’re happy with the condition of your new phone and our delivery process. We really appreciate the support and look forward to seeing you again down the track.
The phone came without a charging…
The phone came without a charging cable. Phone screen went off whilst trying to setup. Currently taken for repairs and asked to buy a new screen. Very disappointed in this service.
January 21, 2026
Reply from Frank Mobile
Thank you for your feedback. We apologise for the missing charging cable and the trouble with the screen during setup. Regarding the repair, we would like to review this under your Frank Mobile warranty. Please contact us via our returns page at https://frankmobile.com.au/pages/returns or via email so we can assist you with a solution directly.
Advertisement
2nd IPhone purchase
Second purchase through Frank Mobile of a iPhone this time for my Mum. The phone was delivered packaged well & in the condition I expected it to be in given the grade I purchased. As with the first purchase very happy with the product etc & the speed of delivery. 😊
February 5, 2026
Unprompted review
Reply from Frank Mobile
We are sorry to hear your case arrived in less than perfect condition. We have checked our logs and haven't recorded any missed calls from your number about the phone case, but we’d love to get this sorted for you straight away. Please lodge a formal claim via our returns page so we can sort this out: https://frankmobile.com.au/pages/returns
As good as brand new
I googled this site and saw all the great reviews. I ended up getting a ‘prime’ iphone and couldn’t be happier with product and service. The phone is just as good as brand new. Would definitely recommend this website for purchasing refurbished phones.
January 27, 2026
Unprompted review
Reply from Frank Mobile
Thank you so much for taking the time to leave us a five-star review! We are delighted to hear that your 'Prime' iPhone arrived in such fantastic condition and that you had a smooth experience with our service.
Our team puts a lot of effort into ensuring our refurbished devices look and perform just like brand-new ones, so it’s wonderful to know we hit the mark for you. We truly appreciate the recommendation and hope you enjoy your new phone!
Great customer service and delivered so…
Great customer service and delivered so quickly!
January 26, 2026
Unprompted review
Reply from Frank Mobile
Thank you for the kind words! Providing excellent service and speedy delivery are top priorities for us, so we’re glad to hear we hit the mark. We look forward on your next purchase!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.