Heavy, gets way too hot. Vibration is insane! Worse than the original cordless KM. Battery life is awful, and strength is much worse. Would return if I could..
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I’m very satisfied with Frank Rowe & Son – Definitely Sharp. As the owner of Mymobiledog, a mobile dog grooming service in the Miami area, I rely on top performance from my clippers. They repaired the... See more
I love ordering from Frank Rowe. I always try to support local businesses and I've never had a problem with them. I've used them for sharpening and equipment purchases. I ran into a little snafu with... See more
Company replied
Was not delivered what was advertised. I searched multiple sites to find the color coded wide attachment combs. They Only advertise the color coded. But delivered the plain grey identical combs th... See more
Company replied
Company details
- Pet Supply Store
- also in
- Pet Store
Written by the company
Over 45 years experience in the pet grooming industry, Frank Rowe & Son is founded on providing professional products & outstanding services at incredible prices.
Contact info
26 South Union St., 17057, Middletown, United States
- 717-616-8646
- support@frankroweandson.com
- frankroweandson.com
4.1
Great
134 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Frank Rowe & Son
Thank you for bringing this to our attention. We see that you have received all the items that are in stock. Please feel free to call us with any issues you have with your shipment. We will also have a representative reach out to you to correct any issues. Thank you for helping us better serve our customers!
Advertisement
Great service exceptional delivery time
December 28, 2022
Reply from Frank Rowe & Son
YES! WE ♥ hearing this. Thank you for taking the time to review us!! Thank you for being a Frank Rowe & Son customer, we truly appreciate your business!
Fast shipping
December 16, 2022
Reply from Frank Rowe & Son
We love hearing this! Thank you for taking the time to review us, we appreciate your business and thank you for being a Frank Rowe & Son customer.
I tried putting an order through…
I tried putting an order through a few months ago, the site would not let me place my order. I sent an email through the website, never heard back, so I ended up order necessities through someone else. Since I know I like the diamond dremal bits Frank Rowe offers I figured I would try and place another order. Everything looked good, everything was suppose to ship on time, only to find out after that the shampoo was on back order until January!!! Off I go to find shampoo from somewhere else and probably pay extra for shipping
December 14, 2022
Reply from Frank Rowe & Son
Hi, we've tried to locate your account and unfortunately, we can't find one for you. Please call our customer care department at 223-229-3759 and we will help you in any way we can.
I love the ease of everything....since…
I love the ease of everything....since I live 40 minutes away,I get my orders quickly... Or I can stop by...
Thank you!!!
December 12, 2022
Reply from Frank Rowe & Son
That is true for certain. We love that we have that option for you, and it definitely takes the worry off of you if you have an emergency need. Thank you for being a Frank Rowe & Son customer we truly appreciate your business!
Advertisement
I wanted to give a five star review
I wanted to give a five star review, however I think the actual mark up on the XPOWER dryer was way higher than it needed to be.
The dryer didn’t have the best force I needed and I have returned it.
In the end it didn’t feel like frank rowe &son had a groomers best interest at heart.
I will double check pricing on everything before I buy here again.
November 25, 2022
Reply from Frank Rowe & Son
Hi there. Thank you for sharing your product review with us regarding the Xpower Dryer. We will pass this along to the vendor. We are sorry for your experience and thank you for being a Frank Rowe & Son customer. We appreciate your feedback, and your business.
I was not able to place my order…
I was not able to place my order through the website. It wouldn't let me check out, no worries it happens. I called the helpline and was truly disappointed by the customer service representative we spoke with to try and get things resolved, with the correct cyber Monday deals that were listed on the website. It took us 45 minutes on the phone to place what should have been a simple order and was talked to like I was dumb, and doing something wrong on my end. I have always loved Frank Rowe & Son and the customer service we have received in the past, but this experience with the PetEdge customer service team was really disappointing.
November 28, 2022
Reply from Frank Rowe & Son
Hi there, we've tried to contact you several times to assist you with the issue and left you a few voicemails. We listened to your call, entirely, and understand that our rep was updating you as she was fixing issues, and to get you the correct deals. We know this did take some time as she was fixing issues on her end and that it did take some time. We apologize for the time it took her, but she was trying to make everything correct. Please call us back at (717) 616-8646. Thank you.
arrived quickly...great products...good…
arrived quickly...great products...good value...well packed
November 29, 2022
Reply from Frank Rowe & Son
Thank you so much for taking the time to give us a great review, we really appreciate it! Thank you for being a Frank Rowe & Son customer, we truly appreciate your business!
Purchased clippers
The Aussie Dog Clippers make trimming nails much easier. Great product. Purchased a pair for each staff member for Christmas.
November 21, 2022
Reply from Frank Rowe & Son
What a great gift and they will ♥ it!! Thank you for taking the time to review us, we appreciate your business, and thank you for being a Frank Rowe & Son customer!
Advertisement
Great prices and extremely fast…
Great prices and extremely fast shipping. Also the amount of products is great as well
November 16, 2022
Reply from Frank Rowe & Son
We ♥ hearing this! Thank you for taking the time to review us, we truly appreciate your business! Thank you for being a Frank Rowe & Son customer!
Very fast shipping
Very fast shipping! Only place that had a heavy duty pole in stock and they got it right to me
November 17, 2022
Reply from Frank Rowe & Son
Thank you for taking the time to review us. We truly appreciate your business! Thank you for being a Frank Rowe & Son customer!
Seemless and very quick ship
November 11, 2022
Reply from Frank Rowe & Son
We ♥ hearing this! Thank you so much for taking the time to review us! Thank you for being a Frank Rowe & Son customer, we really appreciate your business!
Reply from Frank Rowe & Son
This is fantastic to hear, thank you for sharing! Thank you for being a Frank Rowe & Son customer, we really appreciate your business!
Advertisement
Was not delivered what was advertised
Was not delivered what was advertised. I searched multiple sites to find the color coded wide attachment combs. They Only advertise the color coded. But delivered the plain grey identical combs that are hard to tell apart. Very unhappy. Was told when I called they were getting rid of the old ones before they would actually get the colored ones advertised.
NEW UPDATE!!!
I was called today by a very helpful representative who apologized for the mishap & without any prompting replaced the wrong items & made my order correct! It’s so nice to see this is a business that cares about their patrons. I will continue to happily buy here as I know they will make sure I get what I expected. Thank you Frank Rowe & Son
November 6, 2022
Reply from Frank Rowe & Son
Thank you for bringing this to our attention. I am so sorry for your most recent interactions with us. We never want a customer to walk away feeling like we didn't do enough to come up with a solution for them. I was able to find some color coded ones at our sister company that will be shipped out to you free of charge. We did have a supervisor call to discuss this with you and they had to leave a message. Again, thank you for bringing this to our attention. Your feedback is essential in helping us improve. We appreciate you and thank you for being a Frank Rowe & Son customer.
I love ordering from Frank Rowe
I love ordering from Frank Rowe. I always try to support local businesses and I've never had a problem with them. I've used them for sharpening and equipment purchases. I ran into a little snafu with an order thay got messed up because of PayPal when my backordered items were ready to ship. Called them and they helped me sort it out and I made an even bigger order than just what it was initially supposed to be haha.
November 4, 2022
Reply from Frank Rowe & Son
We ♥ having you a our customer :)! Thank you for taking the time to review us, we really appreciate it. We are happy to help any time there's an issue, thank you for bringing this to our attention. Thank you for being a Frank Rowe & Son customer, we truly appreciate your business.
Everything has good
May 21, 2022
Unprompted review
Reply from Frank Rowe & Son
Great! Thank you for your business!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.