Fraser and Fraser Reviews 

306
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional staff and highly efficient service provided throughout complex estate administration and family tree research matters. Consumers frequently mention timely communication, friendly interactions, and exceptionally helpful support from dedicated team members who keep them fully informed at all times. Conversely, a small portion of people felt that communication lapses, poor responsiveness, and extremely long delays in finally receiving their rightful estate shares caused considerable frustration. Some customers also noted unexpected errors during the research process, a complete lack of regular updates, or unfulfilled promises throughout their cases.

What people talk about most

Service

Reviewers mention positive feedback about service, noting a strong sense of professionalism and... See more

Staff

People report positive experiences with staff, frequently highlighting their professionalism, efficiency, and... See more

Customer communications

Customers expressed general satisfaction with customer communications, noting excellent responsiveness to... See more

Customer service

Customers consistently note positive experiences with customer service, praising helpful and understanding... See more

Response time

Reviewers highlight high satisfaction regarding response time, frequently praising the team for being quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I think the key thing to bare in mind is that this type of process is not quick. Thats not a fault of Fraser & Fraser just an outcome of the complexity and steps that have to be undertaken. That sai... See more

Company replied

Rated 4 out of 5 stars

Very good communication, easy to complete paperwork, given the nature of the work it was timely and trouble free for myself. Only issue is I received a cheque after providing bank details, not the en... See more

Company replied

Rated 4 out of 5 stars

I was contacted out of the blue regarding the passing of my great uncle, Fraser and Fraser have been very professional throughout the process, I have only had to contact them a couple of times with a... See more

Company replied

Rated 5 out of 5 stars

From initial contact I felt there was excellent communication, by phone and also a visit to my home. Process was fully and clearly explained, giving time for questions at an emotional time. I felt... See more

Company replied


Company details

  1. Genealogist

Written by the company

Fraser and Fraser is a prominent and long-established firm of professional genealogists and international probate researchers, headquarted in London, England. With a history spanning over 100 years, dating back to 1923, the company has become recognised leader in the specialised field of tracing missing beneficiaries to unclaimed estates, assets, and derelict properties across the globe. Currently in its third generation of family leadership under Andrew and Neil Fraser, the firm has built a strong reputation for its expertise and commitment to excellence within the probate research industry. The core services offered by Fraser and Fraser are centered around navigating the complexities of estate administration and inheritance. Their primary focus lies in meticulously tracing and locating individuals who are entitled to a share of an estate, whether explicitly named in a will or in cases where the deceased has passed away intestate. Beyond this, they provide comprehensive probate research services, assisting legal professionals in all facets of estate management by leveraging their in-depth knowledge to identify and connect with missing heirs. Thei capabilities extend internationally, facilitated by a robust network of agents and strategically located offices within Europe, enabling them to effectively handle intricate cases involving cross-border family ties and assets.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

306 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 48 hours

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4.5

All reviews

(306)

61 reviews in the last 12 months

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Rated 5 out of 5 stars

Very professional and helpful

Very professional and helpful. I asked for an unusual service, a Medallion Stamp, which is not their primary offering. After having multiple requests ignored by businesses in my own country i reached further afield and Fraser & Fraser responded promptly and very efficiently provided me with exactly what was required. Sally Morgan was a pleasure to deal with and is a credit to the organisation.
Highly recommended.

August 20, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent support with an intestate estate claim

I was contacted by Fraser and Fraser and a number of similar companies after a distant relative passed away intestate. Each said that they would represent my interests in gaining my share of the estate, but while some of the others actually offered a cheaper service, I was struck by F&F's professionalism from the outset and chose to instruct them. The main thing I would say is that they did everything they said they would do - there were no extra costs and the timeline of around 18 months was spot on. They were responsive to any queries - although there weren't many as at all times I was confident that they were working on my behalf in the background. I would certainly recommend to anyone in similar cicrumstances.

July 16, 2026
Unprompted review
Rated 5 out of 5 stars

BILLIE RICHARDSON

Brain reached out to me about an estate that was left to me which I had no idea about. It was then transferred to Billie to distribute my share to myself, throughout the whole process Billie has kept me informed and updated at every point. We had 1 delay which Billie notified me about within the hour!! As soon as confirmation was received that the delay had been resolved Billie had the funds in my bank the same day.

June 26, 2026
Unprompted review
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Rated 5 out of 5 stars

Fraser and Fraser

Fraser and Fraser got in touch with my sister and myself. If they had not have done we would not have known we were heirs. The process was handled by them in a professional and timely manner. We had little to do, they took care of everything and kept us informed along the way. Many thanks to their team.

May 5, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service kept updated at every…

Excellent service kept updated at every stage would recommend

April 28, 2026
Unprompted review
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Reply from Fraser and Fraser

Thank you for your kind review! We’re really pleased to hear you were happy with the service and communication throughout the process. We truly appreciate your recommendation.

Fraser and Fraser

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Rated 5 out of 5 stars

A wonderful experience

I'd like to thank Fraser and Fraser for all the hard work and information that was provided to me. The extensive research carried out was amazing. I found it so interesting looking back and remembering old relatives - I could put stores to the individuals and tell my children as I remembered things! The experience was wonderful, thank you.

May 6, 2026
Unprompted review
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Reply from Fraser and Fraser

Hi Enid

Thank you for your kind feedback. We’re delighted to hear that you enjoyed the experience with Fraser and Fraser and found the research so interesting and meaningful. It’s wonderful that it helped you reconnect with memories of your family and share those stories with your children.

Fraser and Fraser

Rated 5 out of 5 stars
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Reply from Fraser and Fraser

Dear Alan

Thank you for your kind feedback. We’re delighted to hear you were so pleased with the way Ben handled the estate and kept you informed throughout the process.

We will be sure to pass your comments on to Ben. We appreciate you taking the time to share your experience.

Fraser and Fraser

Rated 5 out of 5 stars

Fraser & Fraser have provided excellent…

Fraser & Fraser have provided excellent service. Case manager Ben Cornish kept me updated throughout and as I have Lasting POA for my Mum Ben made sure that all correspondence came to me.
I would definitely recommend Fraser & Fraser. Thank you

April 24, 2025
Unprompted review
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Reply from Fraser and Fraser

Dear Claire

Thank you for your kind feedback. We’re really pleased to hear you’ve been happy with the service and that Ben kept you well updated throughout the process.

We’ll be sure to pass your comments on to Ben. We truly appreciate your recommendation and thank you for taking the time to share your experience.

Fraser and Fraser

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Rated 5 out of 5 stars

Pleasant surprise

An unexpected surprise to be approached by F&F and sensative to information of the passing of a family member even though I didn’t know who they were. Excellent communication, quick to respond to emails/queries. Interesting to have an in depth family background. Quick and simple to do, hardly any involvement needed from myself, all done by F&F. If you are contacted by them, I would recommend using their services

April 24, 2026
Unprompted review
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Reply from Fraser and Fraser

Thank you for your kind feedback. We appreciate that being contacted in these circumstances can feel unexpected, and we’re pleased to hear our team approached everything with sensitivity and care.

We’re glad you found the process straightforward and communication responsive, and that you found the family background interesting. Thank you for your recommendation.

Fraser and Fraser

Rated 5 out of 5 stars

Greta communication throughout the…

Greta communication throughout the whole process. Ben was extremely friendly and even got me in touch with one of my family members I haven't spoken to in years. Fantastic service A+!

April 10, 2026
Unprompted review
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Reply from Fraser and Fraser

Dear Odin

Thank you for the fantastic review! We’re so glad Ben and the team could help you reconnect with your family. We will be sure to pass your kind comments on.

Fraser and Fraser

Rated 5 out of 5 stars

Frazer and Frazer have been so lovely…

Frazer and Frazer have been so lovely every step of the way. Having the family tree is very useful as we are doing our family history atm. The money has come in very useful ( obviously not in the nicest of circumstances). would recommend them for their customer service.

April 24, 2026
Unprompted review
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Reply from Fraser and Fraser

Hi Kenneth

Thank you for your kind feedback. We’re really pleased to hear you’ve had a positive experience with us and that the family tree has been helpful for your family history research.

We’re also glad the outcome has been useful for you, and we appreciate your recommendation.

Fraser and Fraser

Rated 4 out of 5 stars

Very good communication

Very good communication, easy to complete paperwork, given the nature of the work it was timely and trouble free for myself. Only issue is I received a cheque after providing bank details, not the end of the world, but it does mean a journey to the bank I did not need to have as I work office hours and the bank is closed outside of these times.

April 18, 2026
Unprompted review
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Reply from Fraser and Fraser

Hi David

Thank you for your feedback. We’re glad the process was smooth and communication was clear.

We’re sorry for the inconvenience caused by receiving a cheque after providing your bank details. We understand this wasn’t ideal; we will certainly take your comments on board for the future.

Fraser and Fraser

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Rated 5 out of 5 stars

I was contacted by Fraser & Fraser…

I was contacted by Fraser & Fraser after the death of a second cousin and advised that I was a beneficiary of his estate. Without their contact I would never have known of his existence.
The process that followed was very complicated due to the amount of heirs and the fact that many of them also lived pretty much all over the world.
Fraser & Fraser were very realistic with their estimation of the timescale of this process (18 months) and kept me fully informed during every step. They also provided me with a family tree which I found very interesting and has enabled me to contact relatives I never knew I had.
I have no hesitation in highly recommending Fraser & Fraser to anyone embarking on a similar process. Their knowledge and professionalism in guiding me through this whole process was excellent.

April 23, 2026
Unprompted review
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Reply from Fraser and Fraser

Hi David

Thank you very much for your kind review. We’re pleased we could assist you through what was a complex estate and keep you well informed throughout the process.

We’re especially glad the family tree information was of interest and helped you connect with previously unknown relatives. Your recommendation and positive feedback are greatly appreciated.

Fraser and Fraser

Rated 5 out of 5 stars

Inheritance search / support

Comprehensive, efficient kept regular communication and updates
Very professional thoroughly recommended services

April 18, 2026
Unprompted review
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Reply from Fraser and Fraser

Hi Linda

Thank you for your kind feedback. We’re delighted you found our service efficient and professional, and that our communication kept you well informed throughout. Your recommendation is greatly appreciated.

Fraser and Fraser

Rated 5 out of 5 stars

Very professional service from the…

Very professional service from the outset! I was kept informed every step of the way via correspondence and email. Whenever I needed to telephone them the staff were always very helpful and courteous. The information I needed to know was communicated to me in a very straightforward way. I would definitely recommend Fraser and Fraser to everyone. Fabulous!

April 18, 2026
Unprompted review
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Reply from Fraser and Fraser

Hi David

Thank you for your review. We’re glad you found Fraser and Fraser professional, communicative, and helpful throughout. Your recommendation is much appreciated.

Fraser and Fraser

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