Card readers have not turned up so the order has not been completed despite being told delivery would be 2-3. The order was over a month ago and despite emailing and calling no refund or replacement r... See more
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I ordered my SumUp card reader almost 10 days ago, they send me an email that they have posted it by Royal Mail but I haven’t received it yet
Only problem i faced when i tried connecting with customers services on multiple occasions , had no reply but I found number on Google and I tried that spoke to lady and she promised she will phon... See more
Device worked fine today on first use. Very quick and effective responses to my request for help in connecting to phone, though initially found it difficult to find instructions. Got a bit fed up of... See more
Company details
Written by the company
Leading provider in retail card machines for SME's in the UK. We believe in no contracts, straight talking one off cost and let your business accept payments.
Contact info
5300 Lakeside, SK8 3GP, Cheadle, United Kingdom
- 0161 341 2244
- hello@freecardmachine.co.uk
- freecardmachine.co.uk
2.6
Poor
299 reviews
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This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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IF YOU DON'T TRY you will never know…
Only problem i faced when i tried connecting with customers services on multiple occasions , had no reply but I found number on Google and I tried that spoke to lady and she promised she will phone back and she did and even provided me with tracking number , also delivery was on time.
It takes 3 working days to reach payments to retailer so your order will be processed after they receive payment.
So even when it says deliver within 2 to 3 working days it doesn't start until clear payment.
So every order will take over week to come by post.
Over all good experience and probably will shop again here
October 7, 2025
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Order on25th September as to date we…
Order on25th September as to date we still not received
Sent enquiry twice and never responded
September 25, 2025
Very poor.
I paid for the card machine on 21st September, it’s now 29th September & still I haven’t received the card machine.
I received an email to say it had been posted but there was no tracking number as promised ? Today I received a Sum up card which I didn’t order, it came from Poland ?
The Freecard machine.co.uk information says they’re based in Manchester so why have I received a card from Poland. I’ve sent two emails enquiring where my card reader is & have heard nothing back.
I definitely wouldn’t recommend this company to anyone.
September 22, 2025
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It didn’t arrive
It didn’t arrive, sent 6emails telling your company it haven’t arrived, still waiting for refund or replacement, would not recommend your company.
September 4, 2025
WHERE IS MY DEVICE ?
September 7, 2025
Unprompted review
Emailed twice no reply
Emailed twice no reply. Took my money but no product arrived. Rubbish company.
August 29, 2025
Arrived as expected but I haven't…
Arrived as expected but I haven't actually used it yet!
August 26, 2025
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It came on time and looks as easy to…
It came on time and looks as easy to operate as promised
August 26, 2025
I am still waiting on my delivery…
I am still waiting on my delivery after 7 days, considering it was supposed to be 2-3 working days. I have phoned and been put on hold but then told they would phone me back as they cant find the order. To which they didn't phone me back, so I phoned a few hours later and they still insisted on phoning me back. (No phone call received, surprise surprise!). No tracking email for Royal Mail like was said in the initial email, so still no idea where my package is.
August 29, 2025
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I bought this machine as I was having…
I bought this machine as I was having so much trouble with my old one I was afraid I was going to loose buissness, since I started to use the new machine it's work very well every time and payments cleared in the bank within 24 hrs
August 26, 2025
The card machine didn’t arrive
The card machine didn’t arrive. I emailed about it and I didn’t receive a response. I fear this is a scam.
August 22, 2025
The worst experience I've ever had
The worst experience I've ever had, ordered the machine 2 weeks ago and I haven't received anything yet, and keep ignoring my emails.
August 11, 2025
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Great piece of kit
Great piece of kit, the fact you can use it anywhere as it has it's own sim card built in and no data fees
July 1, 2025
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