Freedom Couture Reviews 

111
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 29 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional hair quality, realistic fake scalps, and gorgeous natural look of the custom units. Buyers also consistently appreciate the remarkably helpful customer service team, smooth purchasing process, and impressively fast international shipping times that make online ordering remarkably simple and completely effortless. However, some people mentioned experiencing occasional shipment troubles or issues with hair dryness and tangling after extended daily wear. A small group of consumers noted that specific pieces unfortunately did not meet their expectations regarding longevity, ongoing maintenance, and overall product durability over time.

What people talk about most

Product

Consumers find product to be positive, highlighting exceptional quality, realistic hairlines, and luxurious... See more

Quality

People report positive experiences with quality, highlighting exceptional craftsmanship and realistic... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising the fast shipping times and... See more

Customer service

Customers had positive experiences with customer service, highlighting that the support team was super fast,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just received my first freedom couture wig and I’m shock!! It’s the most beautiful wig I have ever seen, and I’ve been wearing wigs for over 10 years due to my alopecia. The hair quality and hairlin... See more

Rated 5 out of 5 stars

The quality of the units are AMAZING! Hair quality is outstanding. Beautiful cap construction and attention to detail. Baby hairs. So realistic. I've purchased 3 units and I recently bought a beautifu... See more

Rated 5 out of 5 stars

I had the best experience with FC buying my first ever with. Not only are the wigs the most amazing quality but the team helped me answer any questions I had and were super attentive. When I opened th... See more

Rated 5 out of 5 stars

Just received my second wig from Freedom Couture. Great service from start to finish. I have had two custom wigs and from someone who had no knowledge on wigs, they make the process so easy and guide... See more


Company details

  1. Hair Extensions Supplier
  2. Hair Extension Technician
  3. Hair Product Store
  4. Hairdresser

Information provided by various external sources

FREEDOM COUTURE | HAIR EXTENSIONS AND HUMAN HAIR WIGS IN AUSTRALIA.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

111 reviews

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1-star

No history of asking for reviews

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4.6

All reviews

(111)

29 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The best quality

I received my new Topper today, and she's absolutely perfect 😭 Thank you so much! Every single topper and wig I have gotten from you has been so good, and that is SO important for someone with alopecia that tries to look "normal". It means the world to me. Now I can go to my nephew's confirmation and feel good about myself this upcoming weekend 🥹
And to receive her within three days is also amazing 👏
Thank you so much, and we will speak again when I'm ready to order my next
Lots of love ❤️

May 4, 2026
Unprompted review
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Rated 5 out of 5 stars

The quality of the units are AMAZING

The quality of the units are AMAZING! Hair quality is outstanding. Beautiful cap construction and attention to detail. Baby hairs. So realistic. I've purchased 3 units and I recently bought a beautiful topper from them. The hair always comes smelling so good and feeling silky soft. I have also bought products to wash my Kylie units. The serum, leave-in to help detangle, conditioners and shampoo. I'm so glad I found Freedom Couture and Mama Couture. 🫶🏼

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

The customer service with FreedomCouture is so wonderful

The customer service with Freedom Couture is fantastic. I have ordered 6 wigs from them over the last few years and only once did I have an issue with receiving the wrong item. They got right on it and worked the whole thing out for me to be sent the correct wig with no issues. The quality of the wigs are top tier, no one has ever known that I wear one. I highly recommend them!

February 26, 2026
Unprompted review
Rated 5 out of 5 stars

I got introduced to freedom couture in…

I got introduced to freedom couture in 2017 and I’ve been a lover from day 1.
Humbled to say that I’m a 2 time giveaway winner of the wigs and I must say, the quality of wigs are exceptional. They’re so soft, luxurious, well made, lovely packaging and they smell so good. I honestly have nothing but positive reviews about the brand.

April 13, 2026
Unprompted review
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Rated 5 out of 5 stars

INSANE hair quality and hairline

Just received my first freedom couture wig and I’m shock!! It’s the most beautiful wig I have ever seen, and I’ve been wearing wigs for over 10 years due to my alopecia. The hair quality and hairline are unreal, like I can’t even believe it, no one will be able to tell I’m wearing a wig 🥹

Already saving up for my next and I’m so excited!

March 19, 2026
Unprompted review
Rated 5 out of 5 stars

I had the best experience with FC…

I had the best experience with FC buying my first ever with. Not only are the wigs the most amazing quality but the team helped me answer any questions I had and were super attentive. When I opened the box the wig was Even more stunning than online and the quality is simply unmatched!

March 21, 2026
Unprompted review
Rated 1 out of 5 stars

Horrible experience purchased 2 wigs…

Horrible experience purchased 2 wigs from this company, you will get a month or 2 before the wig starts to tangle every second of everyday no matter how much care you put into these wigs not all human hair the hair is mixed please save your money and go else where

November 1, 2025
Unprompted review
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Rated 5 out of 5 stars

Beat quality wigs ever!

The best experience I've EVER had buying a wig. I literally cried good tears when I opened the box and seen how immaculately presented it was. The wig is absolutely unbelievable, unreal quality and craftsmanship, worth the price and more. It looks exactly like my natural hair before I lost it so I'm the happiest girl ever right now and would buy again!

June 23, 2025
Unprompted review
Rated 1 out of 5 stars

Please don’t buy this hair it’s bad…

Please don’t buy this hair it’s bad quality hair. Can’t even put my fingers through the hair is a tangle mess. Definitely made in China. Mixed hair, 5 months later and it’s a rats nest. Freedom Couture is the Hermes made in China and she puts her label in Australia. Please don’t waste your money.

February 25, 2025
Unprompted review
Rated 5 out of 5 stars

My package arrived very quickly

My package arrived very quickly, considering that it's shipped from Australia. This is a perfect hairstyle for summer, and the hair is sooo soft. Cap is comfortable and great quality.

May 11, 2025
Unprompted review
Rated 1 out of 5 stars

Worst wig ever please please save your…

Worst wig ever please please save your money , I made it mistake and brought the king Kyle 24 inch cost me 2800$!!!! I wish I could travel in time and never brought this wig , after 2 years I can’t still wear it the cap it’s way to bing even though I followed the guidelines and measurements, worst customer service ever!!! Please don’t buy it from this fraud company

December 5, 2024
Unprompted review
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Rated 1 out of 5 stars

THE WORST HAIR QUALITY

I PURCHASED THE EMMA LISA | HD FULL LACE STRETCH CAP WIG FOR $2,759 AUD.
THE HAIR TANGLES SO MUCH THAT IF I DON'T FIX IT IN PLACE WITH HAIR SPRAY, I WOULDN'T BE ABLE TO DETANGLE IT BY THE END OF THE DAY.
AFTER EVERY WASH I END UP WITH A NEST AT THE FRONT & IT TAKES HOURS TO DETAGLE IT! HORRIBLE QUALITY! SHE SHOULD BE ASHAMED FOR OVERPRICING THESE WIGS!

November 13, 2024
Unprompted review
Rated 1 out of 5 stars

i am in this business - i know what is she doing

I am wig manufacturer and i wanted to cooperate with Freedom Couture. I checked her yt, tik tok and of course instagram. Everything is beautiful but i am in this business and i know how to do that - videos, pictures, what filter to use to make picture looks beautiful and luxury. i have my own wig from FC but this is a mess! i couldn't return it! Guys, please dont pay for wig 2000$, bleached knots are weak and will fall out after two months. It is better to buy wig with non bleached knots but with silk top instead. Dont think that wig will look in 100% like your own hair.

May 16, 2024
Unprompted review
Rated 1 out of 5 stars

Do not order from them!!

Do not order from them!!! I bought a wig for $1700 USD and when I received it the wig was nothing like described. It looked like a cheap Halloween wig. They would not respond to me until 2 months after I filed a dispute with my credit card company. They refused to send me a return label and said they would refund me the shipping charges as well as for the wig purchase. Needless to say they blocked me and never paid me for the shipping or for the wig I returned. They wanted me to lie to customs about the value to boot! They are scammers and criminals. Selling items that are vastly different in look, length, density and quality. Don’t EVER do business with them. They will rip you off and will steal your money. I had to let my credit card company battle it out as they blocked me on all social media and Whstsapp

April 1, 2024
Unprompted review
Rated 2 out of 5 stars

Don't waste your money

I have purchased 2 wigs previously from this company last year, one being a custom order which was an amazing product (besides the lace looking quite cheap), the 2nd being a sale order which was nice enough, but it wasn't the length I was expecting (and the lace was cheap looking).
I recently brought a 3rd wig during their recent Xmas 2023 sale and was very disappointed.
The part was horrible. The knots had been poorly bleached and it looked like the bleach had seeped through to and down the hairline was extremely orange and it was very noticeable. The colour of the hair was also different to the what was advertised. The lace looked seamless in the photos and videos on their website, but the lace is actually very cheap looking and very noticeable.
I got in touch with them about my unit and they told me to use purple shampoo on the lace.
I am quite disappointed as I believe the product was faulty and after spending so much money, I should not have had to do anything to it. I used the purple shampoo which didn't do anything. I ended up dying it myself and it looks much better now, but now I have to bleach the knots as they are visible.
Overall I'm very disappointed. I won't be repurchasing another wig from this company. Their videos especially I believe are highly filtered, and I think they make units perfect for their photos online but that is not how the unit comes.
After watching a lot of YouTube videos on wigs, there are a lot cheaper options which actually look great.
Honestly don't waste your money. Watch Lovely Bryana on YouTube and look at the wigs she's using!

November 20, 2023
Unprompted review
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Rated 1 out of 5 stars

DO NOT ORDER FROM THEM

I placed an order with them. They send me a faulty product. WRONG fit, WRONG description. Looks like horse hair. I tried emailing and calling, no response. I had to submit a dispute and then is when I finally heard back from them. After a lot of back and forth they sent me a label to return the item, because it was costing me over $400 to ship it myself. Then they decided to refuse the package without telling me. After again, many back and forth, they keep telling me that money was sent back. Which is a lie. They were making my time run out for dispute. WORST company that does not care about customers. This business does not support women business scams women in the worst time of need.

June 12, 2023
Unprompted review
Rated 5 out of 5 stars

GREAT SERVICE

This company has great service and the staff are very nice and gave me speedy help. The hair is beautiful, I am happy!

March 5, 2023
Unprompted review

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