Freedom Fibre Ltd Reviews 

Curtis and Jakob were really quick! And lovely people also great service thank you

Very quick, clean and friendly install from Harry M. Service came live instantly. Brilliant service all round

All good with fibre install. Communication prior to day of was good. On the day, Harry (m) turned up promptly, worked cleanly, was respectful and communicative. No issues encountered so wrapped up within a good timeframe that left me free to enjoy my day
Happy to recommend to others

Mark has come to my house today to prepare for my broadband switch. He was able to explain what would be happening in layman terms, he surveyed well - giving timescales for today's work and was really friendly. A really nice guy.

Harry and Mark were quick and punctual! Cleaned up after themselves and able to explain the easy process of setting up my Squirrel router when it arrived. A call was made to let me know they were on their way. Unable to give 5 stars due to the no-show the week before (booking system fault). Cannot fault the engineers however.

They came and installed our fibre today, absolutely brilliant and quick. Harry was our installer, thank you!

Harry M was great and very efficient. He did a tidy job and explained everything he had done. Couldn’t recommend anyone better!

Harry R attended my property today to install fibre as i have changed network providers. He was very informative and thorough with the install. Thank you so much for the help!

Served with Harry Main while i was in the army, fast and efficient install and a good catch up

I have an account with Zen who have partnered with freedom fibre.

I made the decision to move to Zen who are partnered with Freedom fibre end of October & since then Freedom Fibre have had 6 outages, 1 lasting for 2 days. There is no customer services so it is impossible to get any updates on what the issues are. They only work Monday to Friday so if there is an outage at the weekend you are screwed! avoid at all costs

Sam, the installation engineer, was on time, friendly,, careful, and full of useful advice and information.
My only qualm is that he didn't explain how to pair the router in the absence of a WPS button, but not a big issue after a quick Google.

Ref : S1307934
Excellent service from Craig & Stefan. Friendly, considerate & efficient. They took account of my concerns to minimise visible external cabling & upcoming landscaping plans.

Brilliant service from Freedom Fibre. Particularly their engineers Harry & Sam who have a great attitude. Nothing was too much trouble, super tidy workers and really neat install.

In March, we had internet installed through BeeBu (and, we're assuming, Circet), who subcontracted the work to Freedom Fibre Ltd. While the installation itself was completed, the experience was nothing short of a nightmare.

During the process, the installer broke two shelves, which resulted in significant damage to several brand new books - including signed editions and personally valuable items. The total damage amounted to hundreds of pounds.

We contacted Circet (presumably overseeing the work), but Freedom Fibre Ltd has refused to take any responsibility. Their reasoning? That it’s “impossible to know” if their installer caused the book damage - despite us providing receipts showing when the books were purchased. Also, are we seriously to believe that an installer could snap two shelves and the contents wouldn’t be affected?

To make matters worse, the installer decided to permanently screw in the shelves, even though they were clearly movable - further compounding the damage and making the situation irreversible.

We hired BeeBu expecting a professional service. Instead, we received careless workmanship and a complete lack of accountability from Freedom Fibre. BeeBu, for their part, has not resolved the issue and seems to be distancing themselves from the problem entirely. I haven’t heard back from Circet in over a month.

This has left us deeply disappointed, stressed, and out of pocket. If you're considering using Freedom Fibre Ltd, BeeBu, or Circet, we strongly urge you to think twice - and be prepared to bear the cost of any damage they cause in your home.

Terrible!

Had my WiFi fitted today and the whole process was completely pain-free from start to finish. Harry was brilliant—really helpful, professional, and made sure everything was set up perfectly with no issues at all. He took the time to explain everything clearly and made sure I was happy before he left. Couldn’t have asked for a better service. Highly recommend!

Very professional and fast service with friendly people. Thanks to Kyle and Harry for today, they set up our new fibre optic connection. Under 30 minutes, they did it all and protected our property from dirt. I recommend them to anyone!

Arrived early (calling first to make sure,) assessed the situation in less than a minute, needed a full new attatchment to the pole in the street. All boxed off in under an hour with no mess. Fully informed throughout. Harry couldn't have done more. Couldn't ask for better.

FF put signs up in our area last July (2024), to say they were installing poles/ readying to provide a service. They said they’d normally start work within 3 months. Numerous emails later, still no poles no service 1 year on. Not a truthful bunch so far.

just had internet fitted by freedom fibre, the chap (Harry) was friendly, professional and had us set up in no time cannot praise him enough . its been a very easy process well explained all up and running within an hour very very pleased

Freedom Fibre installed our fibre connection to the house as well as came back to do some checks when we had connection issues. Both times it was Sam as the engineer - really friendly approach. Little bit of a tricky install given the age of the house the location in the village but he stuck with it and got it all sorted. Really appreciated the effort!