It was easy to book an appointment . The apportment was on time. The test procedure was explained in plain english. The results were explained with the good and a very slight high pitch loss , t... See more
Company replied
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Review summary
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I submitted a claim for industrial hearing loss,the process was simple,quick and understandable. The staff and legal team at Kingswood were knowledgeable and friendly and dealt with the insurance comp... See more
Company replied
The girl who attended to me was very polite and respectful She knew about the product and took special care to ensure the hearing aids we’re set correctly to achieve the best result for me She a... See more
Company replied
I went in to have moulds of my ear canals taken Vicki was really nice to deal with and professional while not waisting time. The only issue I have was the three cancelled appointments that I had book... See more
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Company details
Written by the company
Freedom Hearing offers solutions and services to help improve the lives of people with hearing loss. We have access to the latest hearing aid technology and provide personalised and expert hearing healthcare for every client; including Government Hearing Services Program (HSP), Department of Veterans' Affairs (DVA), WorkCover industrial deafness claims and private clients. Our passionate audiologists and audiometrists work in over 30 clinics and visiting sites across the country, and it is our mission to help Australians impacted by hearing loss to rediscover the volume and vitality of life.
Contact info
Level 3, 4 Railway Parade, 2134, Burwood, Australia
- 1300 689 085
- info@freedomhearing.com.au
- freedomhearing.com.au
4.9
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 1 month
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Responsible commited They have been looking out for my needs
They have been looking out for my needs
April 9, 2026
Reply from Freedom Hearing
Hi Rodney,
Thank you for your feedback. We truly appreciate your trust in us and look forward to seeing you again in the future.
Warm regards,
Salena
The Freedom Hearing Team
The audiologist was great!
April 15, 2026
Reply from Freedom Hearing
Hi Lorraine,
Thank you for your feedback!
Kind regards,
Salena
The Freedom Hearing Team
Reply from Freedom Hearing
Hi Marco,
Thank you so much for your kind feedback!
Warm regards,
Salena
The Freedom Hearing Team
Friendly and knowledgeable staff
Friendly staff, the tech took the time to make my hearing aids fit and function correctly. We tried several noise samples and adjustments, they explained everything clearly.
This was a first time for me, when I left wearing the aids, it had no apprehension in wearing them. Many thanks.
April 14, 2026
Reply from Freedom Hearing
Hi Marc,
Thank you so much for your thoughtful feedback. We’re so happy to hear that our team made you feel comfortable and well-supported throughout your first experience with hearing aids.
Please don't hesitate to reach out to us if you need any further assistance!
Warm regards,
Salena
The Freedom Hearing Team
Matthew was very helpful in ensuring…
Matthew was very helpful in ensuring the heartlands supplied suited me, as it wasn’t any issue sending them back for fine tuning adjustments.
April 14, 2026
Reply from Freedom Hearing
Hi Dennis,
Thank you for your feedback! It’s great to know the adjustment process was smooth and hassle-free. Mathew will be pleased to hear your kind words.
Warm regards,
Salena
The Freedom Hearing Team
Great knowledge of product and very…
Great knowledge of product and very well explained Staff was courteous and friendly
April 14, 2026
Reply from Freedom Hearing
Hi Luigi,
Thank you for your feedback! We're really happy to hear you had a positive and friendly experience with our team.
Warm regards,
Salena
The Freedom Hearing Team
Reply from Freedom Hearing
Hi Kenneth,
Thank you for your lovely feedback!
Kind regards,
Salena
The Freedom Hearing Team
They are very supportive n friendly.
April 12, 2026
Reply from Freedom Hearing
Hi The,
Thank you so much for your feedback!
Warm regards,
Salena
The Freedom Hearing Team
A more honest company than other ones I…
A more honest company than other ones I visited
Kept me well informed throughout the process
April 12, 2026
Reply from Freedom Hearing
Hi Glenn,
Thank you so much for your kind feedback. We’re really pleased to hear that you found our team and process honest and transparent.
We appreciate your support and look forward to seeing you again in the future.
Warm regards,
Salena
The Freedom Hearing Team
Great service with a smile …
The efficient way and patience explaining about the hearing aid and answering questions patiently was truly impressive
April 9, 2026
Reply from Freedom Hearing
Hi Toni,
Thank you so much for your feedback! We’re really pleased to hear you had an efficient and helpful experience with our team.
Regards,
Salena
The Freedom Hearing Team
I was very happy with the way they…
I was very happy with the way they explained my hearing aids would benefit me in loud surroundings and change the ends of my hearing aid which has now made it better for me to hear. I now realise how important it is to go to these appointments. Thank you again Vladimir.
April 1, 2026
Reply from Freedom Hearing
Hi Vladimir,
Thank you for sharing your experience! We’re really glad to hear that the adjustments to your hearing aids have made a noticeable difference, especially in louder environments.
We look forward to assisting you soon!
Regards,
Salena
The Freedom Hearing Team
Reply from Freedom Hearing
Hi Robert,
Thank you so much!
Regards,
Salena
The Freedom Hearing Team
Everything was explained in simple…
Everything was explained in simple terms and I was shown how to use the new hearing aids in easy to understand steps.
April 9, 2026
Reply from Freedom Hearing
Hi David,
Thank you for your kind feedback. We’re really pleased to hear that everything was explained clearly and that the instructions for your new hearing aids were easy to follow.
Warm regards,
Salena
The Freedom Hearing Team
From the first step through the front…
From the first step through the front door
Glenda with her smile n warm greeting
The clinician (have forgotten her name)
Explained why my hearing aids were whistling n fixed that issue
Spoke about ear wax n she gave me a spray for that issue
And finally spoke about the device for the tv
She ticked off my list
Highly recommend Wollongong branch
April 7, 2026
Reply from Freedom Hearing
Hi Jeffrey,
Thank you for taking the time to share your kind feedback!
We’re really pleased to hear your experience at our Wollongong branch was so positive, from the moment you walked in through to having your hearing aids adjusted, and discussing hearing care.
We really appreciate your feedback and look forward to seeing you again.
Warm regards,
Salena
The Freedom Hearing Team
Reply from Freedom Hearing
Hi Neil,
Thank you so much for your kind feedback!
Warm regards,
Salena
The Freedom Hearing Team
I have had several visits for hearing…
I have had several visits for hearing tests with Freedom hearing and all were very professional. The fitting and setting up of the hearing aids was very well done and worked out excellent. Ben.
April 1, 2026
Reply from Freedom Hearing
Hi Ben,
Thank you for your continued trust and kind feedback. We’re so happy to hear that all your hearing aid fitting and setup have worked out so well.
We truly appreciate you taking the time to share your experience and look forward to seeing you in the future!
Sincerely,
Salena
The Freedom Hearing Team
Reply from Freedom Hearing
Hi Gary,
Thank you for your feedback! We're glad to know you had a great and helpful experience!
Warm regards,
Salena
The Freedom Hearing Team
Prompt friendly service
March 24, 2026
Reply from Freedom Hearing
Hi Peter,
Thank you so much for your feedback!
Warm regards,
Salena
The Freedom Hearing Team
Reply from Freedom Hearing
Hi Noel,
Thank you for your kind words!
Warm regards,
Salena
The Freedom Hearing Team
Process applying for hearing aids…
Process applying for hearing aids explained in depth by staff. When approved fitting was hassle free and use of hearing aids detailed well by Customer service.
March 30, 2026
Reply from Freedom Hearing
Hi Andrew,
Thank you for your feedback. We’re so pleased to hear that your fitting experience was smooth and hassle-free.
We look forward to seeing you again soon!
Sincerely,
Salena
The Freedom Hearing Team
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