Vivian Tran was absolutely incredible. After a number of hearing aid companies and countless sets of aids. A decent outcome I was never able to achieve. Through Vivian and Freedom Hea... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It was easy to book an appointment . The apportment was on time. The test procedure was explained in plain english. The results were explained with the good and a very slight high pitch loss , t... See more
Company replied
I submitted a claim for industrial hearing loss,the process was simple,quick and understandable. The staff and legal team at Kingswood were knowledgeable and friendly and dealt with the insurance comp... See more
Company replied
The girl who attended to me was very polite and respectful She knew about the product and took special care to ensure the hearing aids we’re set correctly to achieve the best result for me She a... See more
Company replied
Company details
Written by the company
Freedom Hearing offers solutions and services to help improve the lives of people with hearing loss. We have access to the latest hearing aid technology and provide personalised and expert hearing healthcare for every client; including Government Hearing Services Program (HSP), Department of Veterans' Affairs (DVA), WorkCover industrial deafness claims and private clients. Our passionate audiologists and audiometrists work in over 30 clinics and visiting sites across the country, and it is our mission to help Australians impacted by hearing loss to rediscover the volume and vitality of life.
Contact info
Level 3, 4 Railway Parade, 2134, Burwood, Australia
- 1300 689 085
- info@freedomhearing.com.au
- freedomhearing.com.au
4.9
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
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Process applying for hearing aids…
Process applying for hearing aids explained in depth by staff. When approved fitting was hassle free and use of hearing aids detailed well by Customer service.
March 30, 2026
Reply from Freedom Hearing
Hi Andrew,
Thank you for your feedback. We’re so pleased to hear that your fitting experience was smooth and hassle-free.
We look forward to seeing you again soon!
Sincerely,
Salena
The Freedom Hearing Team
Professionalism and care
March 30, 2026
Reply from Freedom Hearing
Hi Domenico,
Thank you so much!
Regards,
Salena
The Freedom Hearing Team
That you need not yell anymore
Honest feed back on the pro's and con's of hearing aids and the difficulty in having them part of your life now on.
March 30, 2026
Reply from Freedom Hearing
Hi Stephen,
Thank you for your thoughtful feedback. We’re so glad you valued the honest and balanced guidance from our team.
If you ever need further assistance or have any questions along the way, we’re always here to help.
Kind regards,
Salena
The Freedom Hearing Team
Reply from Freedom Hearing
Hi Terence,
Thank you so much for your feedback!
Warm regards,
Salena
The Freedom Hearing Team
Nervousness eased
I was pretty nervous going in, mostly because I’d been having a hard time admitting I might have a hearing problem. From the start, though, they treated me like a person, not just a number. Both the receptionist and Cindy (the Audiologist), who did the testing were really friendly and accommodating right from the get go, which helped me relax a lot.
I actually looked forward to the follow up appointments.
March 27, 2026
Reply from Freedom Hearing
Hi Alan,
Thank you so much for sharing your experience. We understand that taking the first step can feel overwhelming, so it’s wonderful to hear that our team helped you feel comfortable and supported from the very beginning.
Cindy and Kara will be especially happy to hear they made a positive impact!
Sincerely,
Salena
The Freedom Hearing Team
Very helpful audiologist jacy kwok…
Very helpful audiologist jacy kwok would recommend freedom hearing to anyone with hearing trouble
March 26, 2026
Reply from Freedom Hearing
Hi David,
Thank you for your feedback. We’re so pleased to hear that you found our team helpful! Jacy will be thrilled to hear your kind words.
We appreciate you taking the time to share your experience.
Sincerely,
Salena
The Freedom Hearing Team
Kim was delightful to meet
Kim was delightful to meet. Very welcoming, and efficient in her manner.
March 26, 2026
Reply from Freedom Hearing
Hi Debbie,
Thank you for your feedback! We're happy to hear you had a positive experience!
Warm regards,
Salena
The Freedom Hearing Team
Excellent communication and helpful…
Excellent communication and helpful friendly staff.
Took the time to explain clearly what was needed and how to use the device.
March 25, 2026
Reply from Freedom Hearing
Hi Robert,
Thank you for your feedback. We’re happy to hear that our team’s communication and support made your experience a positive one.
We appreciate you sharing your experience and look forward to seeing you again.
Sincerely,
Salena
The Freedom Hearing Team
they were very helpful & explained it…
they were very helpful & explained it thoroughly
March 9, 2026
Reply from Freedom Hearing
Hi Arthur,
Thank you so much! We're glad to hear you had a helpful and informative experience with our team.
Warm regards,
Salena
The Freedom Hearing Team
Reply from Freedom Hearing
Hi Jean,
Thank you for your feedback. We're glad you had a good experience!
Warm regards,
Salena
The Freedom Hearing Team
Very helpful and what to do
March 20, 2026
Reply from Freedom Hearing
Hi Grahame,
Thank you so much for your feedback!
Regards,
Salena
The Freedom Hearing Team
Staff were friendly and informative
March 12, 2026
Reply from Freedom Hearing
Hi Cathy,
Thank you so much for your kind words!
Warm regards,
Salena
The Freedom Hearing Team
Reply from Freedom Hearing
Hi Andrew,
Thank you so much for your kind feedback!
Warm regards,
Salena
The Freedom Hearing Team
I felt very comfortable the way i was…
I felt very comfortable the way i was treated and that i was respected as a person not just a number.
March 20, 2026
Reply from Freedom Hearing
Hi Linda,
Thank you for your kind feedback. We’re so pleased to hear that you felt comfortable and valued during your visit.
We truly appreciate you taking the time to share your experience and look forward to supporting you again in the future.
Sincerely,
Salena
The Freedom Hearing Team
Location was convenient and staff was…
Location was convenient and staff was extremely professional, attentive and helpful in every aspect
March 4, 2026
Reply from Freedom Hearing
Hi William,
Thank you for your kind feedback! We’re so glad to hear that our team provided professional, attentive support throughout your visit.
Sincerely,
Salena
The Freedom Hearing Team
The Staff are FANTASTIC & friendly…
The Staff are FANTASTIC and friendly always on time and concentrate of hearing loss and they way they communicate so you understand. I can't recommend the Kanwal Freedom Hearing highly enough.
March 20, 2026
Reply from Freedom Hearing
Hi David,
Thank you so much for your kind words and recommendation. We’re so happy to hear you had such a positive experience with our Kanwal team and that we were able to support you.
Your feedback truly means a lot to us!
Sincerely,
Salena
The Freedom Hearing Team
Reply from Freedom Hearing
Hi John,
Thank you so much for your feedback!
Warm regards,
Salena
The Freedom Hearing Team
Reply from Freedom Hearing
Hi Barry,
Thank you for your kind feedback!
Warm regards,
Salena
The Freedom Hearing Team
Very Happy Client
Freedom Hearing know all about Customer Service and being Compassionate fantastic Audiologist and good Business to deal with
March 17, 2026
Reply from Freedom Hearing
Hi June,
Thank you so much for your lovely feedback! We are so pleased to hear you had such a positive experience with our team.
We look forward to seeing you again soon!
Sincerely,
Salena
The Freedom Hearing Team
Very thorough and professional hearing…
Very thorough and professional hearing test by the clinician, Melina.
March 19, 2026
Reply from Freedom Hearing
Hi Robert,
Thank you so much for sharing your lovely experience! Melina will be delighted to hear your kind words.
Warm regards,
Salena
The Freedom Hearing Team
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