It was easy to book an appointment . The apportment was on time. The test procedure was explained in plain english. The results were explained with the good and a very slight high pitch loss , t... See more
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Review summary
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I submitted a claim for industrial hearing loss,the process was simple,quick and understandable. The staff and legal team at Kingswood were knowledgeable and friendly and dealt with the insurance comp... See more
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The girl who attended to me was very polite and respectful She knew about the product and took special care to ensure the hearing aids we’re set correctly to achieve the best result for me She a... See more
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I went in to have moulds of my ear canals taken Vicki was really nice to deal with and professional while not waisting time. The only issue I have was the three cancelled appointments that I had book... See more
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Company details
Written by the company
Freedom Hearing offers solutions and services to help improve the lives of people with hearing loss. We have access to the latest hearing aid technology and provide personalised and expert hearing healthcare for every client; including Government Hearing Services Program (HSP), Department of Veterans' Affairs (DVA), WorkCover industrial deafness claims and private clients. Our passionate audiologists and audiometrists work in over 30 clinics and visiting sites across the country, and it is our mission to help Australians impacted by hearing loss to rediscover the volume and vitality of life.
Contact info
Level 3, 4 Railway Parade, 2134, Burwood, Australia
- 1300 689 085
- info@freedomhearing.com.au
- freedomhearing.com.au
4.9
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 1 month
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The lady at Freedom Hearing McKinnon
The lady at Freedom Hearing McKinnon - Vicki was first class . But the outcome of the hearing test was devastatingly bad . I was penalised an extra 4% on my hearing rating because of my age which took me out of claiming range . This was never mentioned until 2 years into the claim. Freedom Hearing have been excellent since though.!
March 11, 2026
Reply from Freedom Hearing
Hi Stephen,
Thanks for your feedback. We’re really glad to hear you had a positive experience and that our team has continued to support you well.
We’re sorry to hear about your concerns regarding the test outcome and understand this would have been disappointing. We appreciate you taking the time to share your experience with us.
Kind regards,
Salena
The Freedom Hearing Team
An absolute brilliant experience with…
An absolute brilliant experience with Freedom Hearing.
Convenient to get to, parking at the front door wich is important for me. Clinicians will clearly explain and answer your questions. Great customer service the moment you walk in.
It's soo nice to be looked after and to recieve this kind of service.
March 18, 2026
Reply from Freedom Hearing
Hi Mark,
Thank you for your lovely feedback! It’s great to hear you felt well looked after from the moment you arrived and had a positive experience with our team.
We look forward to seeing you again soon!
Kind regards,
Salena
The Freedom Hearing Team
Reply from Freedom Hearing
Hi there,
Thank you for your kind words! We’re really pleased to hear you had a positive experience with our team. Vicki will be delighted to hear your feedback.
Kind regards,
Salena
The Freedom Hearing Team
Excellent customer service. Totally professional.
The experience of the complete appointment was faultless. Personal greeting on arrival. Then the friendly, curtious, knowledgeable and professional manner of the technician was excellent.
March 17, 2026
Reply from Freedom Hearing
Hi Mark,
Thanks so much for sharing your wonderful experience! We’re really pleased to hear your appointment went so well from the very start.
We look forward to seeing you again.
Kind regards,
Salena
The Freedom Hearing Team
Reply from Freedom Hearing
Hi Barry,
Thanks so much for your feedback!
Warm regards,
Salena
The Freedom Hearing Team
Reply from Freedom Hearing
Hi Kevin,
Thank you so much for your feedback!
Regards,
Salena
The Freedom Hearing Team
Rang and was answered promptly
Rang and was answered promptly, both people I spoke with were very helpful, Sebastian was more then helpful, I advised that my hearing was bad could he speak slowly and a bit louder , he apologised so the rest of the conversation was great, he explained all about hearing aids I had been fitted for seemed very knowledgeable on all subject matter I requested.
March 16, 2026
Reply from Freedom Hearing
Hi David,
Thank you for your kind feedback! We’re glad to hear you received prompt and helpful service, and that Sebastian was able to clearly explain everything about your hearing aids.
Kind regards,
Salena
The Freedom Hearing Team
the audiologist was so understand and…
the audiologist was so understand and gave me clear instructions on how to in the future do changes of the ear buds .
Also have done this previously and the lady on reception please look after he she is a great asset to the company
March 9, 2026
Reply from Freedom Hearing
Hi Andrew,
Thanks so much for your feedback! We’re really pleased to hear our team provided clear guidance and that you felt well supported.
They’ll be thrilled to hear your kind words!
Kind regards,
Salena
The Freedom Hearing Team
Rainan was helpful & thorough
Rainan was helpful & thorough. It just took a few postponed appointments, before we finally saw him, I believe, we were told he had not been well, each time we were booked to see him. Unfortunately we had travelled all the way from Kempsey the first time without being notified in time, but I guess that couldn’t be helped if you don’t know until the day you are unwell, plus we did wait 45 mins before seeing him when we finally did get to see him. Rainan spoke clear & precise, we felt comfortable to ask questions, which were clearly answered.
March 6, 2026
Reply from Freedom Hearing
Hi Wayne,
Thank you for your feedback. We’re pleased to hear Reinan was helpful, thorough, and communicated clearly throughout your appointment.
We’re sorry for the delays and wait time you experienced and appreciate your understanding. Your comments have been noted as we continue to improve.
Kind regards,
Salena
The Freedom Hearing Team
Reply from Freedom Hearing
Hi Earl,
Thank you for your kind feedback! We're glad to hear you had a helpful and easy experience with our team.
We look forward to seeing you soon!
Warm regards,
Salena
The Freedom Hearing Team
Professional and friendly.
March 12, 2026
Reply from Freedom Hearing
Hi Brett,
Thank you for your kind feedback!
Warm regards,
Salena
The Freedom Hearing Team
Reply from Freedom Hearing
Hi Nicolino,
Thanks so much for your feedback! We’re really glad you found it easy to talk with our team.
All the best,
Salena
The Freedom Hearing Team
Reply from Freedom Hearing
Hi Brian,
Thank you for your feedback! We're glad you had a great experience with our team.
Kind regards,
Salena
The Freedom Hearing Team
Reply from Freedom Hearing
Hi there,
Thank you for your kind words! It’s great to hear you found our team helpful and courteous.
Kind regards,
Salena
The Freedom Hearing Team
Reply from Freedom Hearing
Hi Canice,
Thanks so much for your feedback! We’re really glad to hear you had a good experience with our team and found it helpful.
Sincerely,
Salena
The Freedom Hearing Team
Reply from Freedom Hearing
Hi Dean,
Thank you for your feedback!
Sincerely,
Salena
The Freedom Hearing Team
Reply from Freedom Hearing
Hi James,
Thanks so much for your feedback! We’re really glad to hear your new hearing aids are working great and that the setup went smoothly.
Kind regards,
Salena
The Freedom Hearing Team
Reply from Freedom Hearing
Hi Gino,
Thank you for your feedback! We're glad to hear you had a helpful experience with our team.
Sincerely,
Salena
The Freedom Hearing Team
staff were proffessional and thorogh…
staff were proffessional and thorogh and honest
February 26, 2026
Reply from Freedom Hearing
Hi Kerrie,
Thank you for your lovely feedback! It’s great to hear you found our team helpful!
Warm regards,
Salena
The Freedom Hearing Team
Prompt and professional service.
I found that the hearing specialists have always been helpful and friendly to my needs with advice and follow-up service.
March 2, 2026
Reply from Freedom Hearing
Hi Geoffrey,
Thank you for your kind words! It’s great to hear our team has been helpful and friendly, and that you’ve been well supported throughout.
Kind regards,
Salena
The Freedom Hearing Team
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