Freja Bone Broth Reviews 215

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 142 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality and delicious taste, often highlighting how they contribute to improved gut health and overall well-being. Many people appreciate the nutritional benefits and the versatility of the products, using them in various ways from daily drinks to cooking. The customer service is frequently described as outstanding, with reviewers noting quick, helpful, and personalized responses to inquiries and issues, making them feel valued. However, some customers also noted issues with recent product formula changes, specifically mentioning a decrease in protein, an increase in sugar, and an unpleasant taste or texture that made the product difficult to consume. A few other people also felt that the website could be clearer on product options, and there were occasional complaints about metallic tastes in certain broths or delayed order deliveries.

What people talk about most

Product

People report positive experiences with product, often praising the quality, taste, and health benefits of... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the excellent quality of the products,... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the team's... See more

Order

Customers generally report positive experiences with ordering, highlighting the ease of the process and quick... See more

Service

Customers consistently note positive experiences with service, often describing it as outstanding, efficient,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I absolutely love these products, they’re such good quality, although are a little pricey. I love the instant bone broths and particularly like the shakes-you’d never dream that they were made from b... See more

Company replied

Rated 5 out of 5 stars

I'm a healthy conscious eater, I make my own bone broth, run & do reformer pilates. Adding the Freja smoothie to my morning routine has made the BIGGEST difference to my gut health and over all wellbe... See more

Company replied

Rated 5 out of 5 stars

Best bone broth I've discovered so far without having to make it myself. I'm post menopausal and drink a cup every day. Recently had some queries. Evie at customer services couldn't have been lovelier... See more

Company replied

Rated 5 out of 5 stars

Products are excellent and have really helped in the care of my dad in his recovery from his knee replacement surgery. Excellent customer service in their quick response to a refund request when... See more

Company replied


Company details

  1. Food Manufacturer

Written by the company

Sustainably produced in Norway, Freja bone broth gives you nourishing goodness as a drink or delicious ingredient. We simply simmer meaty bones, veg and herbs to make our completely natural bone broths, giving you the benefit of nutritious, wholesome food in convenient, 100% recyclable packaging.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

215 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 86% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely love their bone broths

Absolutely love their bone broths. Good ingredients, no nasties. Also, their customer service is excellent. Very happy customer

August 5, 2025
Unprompted review
Freja Bone Broth logo

Reply from Freja Bone Broth

Hi Debra,

Thanks for the lovely review - happy I could help 😊

Evie,
Team Freja

Advertisement
Rated 5 out of 5 stars

Excellent customer service…

If broth is as good as company service they fully deserve their ratings! I had to change delivery address after ordering for my daughter and even though it was already en route they arranged the change with carrier.

July 31, 2025
Unprompted review
Freja Bone Broth logo

Reply from Freja Bone Broth

Hi Katherine,

Thanks for the review! So pleased we could help - I hope your daughter loves the broths 😊

Evie,
Team Freja

Rated 5 out of 5 stars

This is a great product.

This is a great product.
The quality is superb at a reasonable price and the customer service is excellent. We are in our 70s and add bone broth for health to just about anything! Tastes delicious and doing us good.

July 29, 2025
Unprompted review
Freja Bone Broth logo

Reply from Freja Bone Broth

Hi Deborah,

Thanks for the lovely review! So pleased our products are helping you feel healthy and happy 😊

Evie,
Team Freja

Advertisement
Rated 5 out of 5 stars

Wonderful products and really good…

Wonderful products and really good customer service. Would have taken a star off due to having a small problem with a subscription once, but the customer service was so good I felt that they earned it back.

July 24, 2025
Unprompted review
Freja Bone Broth logo

Reply from Freja Bone Broth

Hi Max,

Thanks for your great review - glad we could turn things around for you 😊

Evie,
Team Freja

Rated 5 out of 5 stars

Freja’s customer service

Freja’s customer service, especially from Evie, has been fantastic. She’s an absolute credit to the team. Thank you so much for your help, Evie!

I love having a cup of bone broth in the morning with my breakfast—it’s warm, comforting, and a great way to start the day.

July 15, 2025
Unprompted review
Freja Bone Broth logo

Reply from Freja Bone Broth

Hi there,

Thank you very much for leaving a review! We’ll be sure to pass this on to Evie 😊

We’re so glad to hear you’re enjoying your morning broth ritual!

Thanks again!
Team Freja

Rated 5 out of 5 stars

Best decision i made

I'm a healthy conscious eater, I make my own bone broth, run & do reformer pilates. Adding the Freja smoothie to my morning routine has made the BIGGEST difference to my gut health and over all wellbeing. It has been the most significant and successful addition / change i've made. I love it, LOVE the taste and genuinely miss it when I don't have it. Don't hesitate, sign up to a subscription and get gulping. You wont regret it!!!

July 10, 2025
Unprompted review
Freja Bone Broth logo

Reply from Freja Bone Broth

Hi Lucy,

Thanks so much for your lovely review. We’re so glad the shake has found its place in your morning routine.

It means a lot to hear it's become such a positive part of your day, and has made a huge difference to your gut health and overall wellbeing. Thanks again for sharing and for being part of the Freja community.

Evie,
Team Freja

Rated 5 out of 5 stars

I love it

i love this bone broth powder....its an easy delicious way get collagen,,,very good in coffee or other milky drinks. and very pure and natural.

July 4, 2025
Unprompted review
Freja Bone Broth logo

Reply from Freja Bone Broth

Hi Kiara,

Thanks for much for your review - we really appreciate the support. So pleased you're enjoying the powder 😊

Evie,
Team Freja

Advertisement
Rated 5 out of 5 stars

Not only are the products fabulous

Not only are the products fabulous, the customer service is superb too.

I've been using the Bone Broth for over a year. In the run up to major surgery and recovery. It is essential for the assistance of collagen and soft tissue healing.

And, I use the chocolate protein shake on a daily basis to kick start my day with a good protein hit.

As someone who is lactose intolerant, I've searched for years for a good protein powder and I can hands down say this is the best! Whilst not as high in protein as some of the others, it is by far the tastiest chocolatey heaven! It's not grainy and it's great for my gut too.

July 1, 2025
Unprompted review
Freja Bone Broth logo

Reply from Freja Bone Broth

Hi Claire,

Thanks so much for your review - it means a lot.

We’re really glad our Bone Broth and Chocolate Shake have been a helpful part of your routine, especially around your surgery and recovery. So pleased you've found a dairy free protein powder that's gentle on your gut 😊

Thanks again!

Evie,
Team Freja

Rated 2 out of 5 stars

Did not enjoy product

Did not enjoy product

June 24, 2025
Freja Bone Broth logo

Reply from Freja Bone Broth

Hi there,

I am sorry to hear you did not enjoy the product you tried. If you ever need help trying a different product, please reach out to our customer service team!

Evie,
Team Freja

Rated 5 out of 5 stars

Great company

Fast and efficient ordering and delivery.

Very pleasant taste and easy to mix protein shake.

June 24, 2025
Freja Bone Broth logo

Reply from Freja Bone Broth

Hi Michael,

Thank you for the lovely review 😌

Evie,
Team Freja

Rated 5 out of 5 stars

Freja has become a staple in my…

Freja has become a staple in my household, I introduce my boyfriend, mother, and friend to it. It’s natural ingredients have helped me live a healthy lifestyle as someone who previously struggled with gut issues I can’t express how refreshing it is to have something delicious helpful and useful that won’t upset my stomach. Their customer service is friendly helpful and answers very professional and quickly. A special thanks to Evie who helped me out with my subscription.

June 30, 2025
Unprompted review
Freja Bone Broth logo

Reply from Freja Bone Broth

Hi Ellen,

Thank you so much for sharing this - it means a lot!

We're thrilled to hear Freja has become a part of your routine, and that it's helping you feel your best without upsetting your gut 🙌

Evie,
Team Freja

Advertisement
Rated 5 out of 5 stars

Brilliant product and fadt delivery

Brilliant product and fadt delivery. I am very happy and will purchase again very soon!

June 23, 2025
Unprompted review
Freja Bone Broth logo

Reply from Freja Bone Broth

Hi Lisa,

Thank you very much for the review! We're so pleased you're enjoying the products 😊

Evie,
Team Freja

Rated 1 out of 5 stars

Problems with delivery

Problems with delivery
Every time I order from this company I have to chase them to find out where my item is . They say they have depatvjed but that haven’t .
I like the products but it’s so much hassle when you don’t have time
Really annoying!

June 25, 2025
Unprompted review
Freja Bone Broth logo

Reply from Freja Bone Broth

Hi Emma,

Thanks for your feedback, and I’m really sorry for the delivery issues. I’ve replied to your email and arranged a replacement for you.

We know how frustrating courier delays can be and are actively reviewing our processes to improve this. Appreciate your patience and glad to hear you’re enjoying the products.

Evie,
Team Freja

Rated 5 out of 5 stars

Fast response

When I saw there was no phone no. I thought no, not another email and expected slow reply…I was wrong came back really fast and very helpful.
Didn’t realise they did other products as I got my broth from Waitrose, so looking at other reviews on here going to check out the protein powders and shakes.
Feeling optimistic.

June 20, 2025
Unprompted review
Freja Bone Broth logo

Reply from Freja Bone Broth

Hi Angela,

Thanks so much for the review!
We really appreciate you taking the time to leave a review. Hope you find something new to enjoy 😊

Evie,
Team Freja

Advertisement
Rated 5 out of 5 stars

Exceeded my expectations!

Exceeded my expectations! Customer service is the best I've experienced in a while. I had a special request that was fulfilled easily. Delivery was quick too which I wasn't expecting at all. The quality of the products are top notch. I ordered the Bone Broth Starter Bundle, the mug and tea towel are gorgeous, excellent quality and look amazing in my kitchen. The little 'fun suggestion' (recipe) book is great, I will definitely be trying these and tweaking to my dietary preference.
100% recommend!
THANK YOU FREJA!

June 3, 2025
Unprompted review
Freja Bone Broth logo

Reply from Freja Bone Broth

Hi Donna,

Thank you so much for your kind words! We’re really glad the Bone Broth Starter Bundle (and the extras!) hit the mark. We hope the recipe booklet offers some helpful ideas to make the most of it, in whatever way suits your routine.

Thanks again for letting Freja be part of your kitchen 😌

Evie,
Team Freja

Rated 5 out of 5 stars

Excellent product and customer service

I initially received the incorrect product but this was very quickly dealt with and resolved by Evie at Customer Services who was most helpful and arranged for the correct item to be shipped to me by express delivery and told me to keep the incorrect product as a goodwill gesture.

Very impressed with the service I received and the products are excellent quality too and so easy and versatile to use.

May 13, 2025
Unprompted review
Freja Bone Broth logo

Reply from Freja Bone Broth

Hi Susan,

Thanks so much for taking the time to leave a review! We're really glad we could help, and it's great to hear you're enjoying the products 😊

Evie,
Team Freja

Rated 5 out of 5 stars

Easy to use website

Easy to use website
Fabulous product excellent in stews and soups and goes towards making "proper' gravy

April 24, 2025
Freja Bone Broth logo

Reply from Freja Bone Broth

Hi Nicola,

Thanks for your lovely review! We truly appreciate the support 😌

Evie
Team Freja

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look