Frequency Precision Reviews 

302
•
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

The service I received was amazing and they were so helpful explaining how to use the product and even went out there way to come out to me and show me how to use it outstanding. Definitely recommend... See more

Rated 4 out of 5 stars

The sensor mat with remote pager which i ordered arrived the following day. it works well. However i think the item is grossly overproced, a great pity as people requiring such mats have one reason al... See more

Company replied

Rated 5 out of 5 stars

After trying several different alarm pendants for my 90yr old mother we are so pleased to have discovered Frequency Precision. She is quite deaf and with arthritic hands has found others hard to press... See more

Company replied

Rated 5 out of 5 stars

We purchased the door sensor with mobile phone alert and 3 additional sensors so we can be instantly informed if my elderly mother decides to go wandering at night. James was very helpful explain... See more

Company replied

Company details

  1. Hospital Equipment and Supplies Store
  2. also in
  3. Disability Equipment Supplier

Written by the company

Safe, Reliable, Technology to Assist Carers. Effective Pressure Mat telecare for hospitals, nursing homes and home carers.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

302 reviews

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4.5

All reviews

(302)

2 reviews in the last 12 months

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Rated 5 out of 5 stars

Epilepsy sensor mat

The service I received was amazing and they were so helpful explaining how to use the product and even went out there way to come out to me and show me how to use it outstanding. Definitely recommend to buy from.

February 23, 2026
Rated 3 out of 5 stars

On a positive note they email asking…

On a positive note they email asking how you want the contacts named for the pager service. It would be good to know prior to purchase that this service is carried out as there is no mention in the adverts. The company is let down by poor delivery experience from thier delivery company offering no timed periods wasting a day for an item that took nearly 12 hrs from its on its way and delivered a day later then originally claimed. Should of used DPD 2 or time slot.

October 21, 2025
Frequency Precision logo

Reply from Frequency Precision

We are sorry that your purchasing experience was marred by a poor delivery service. Everything is sent on a next day service but unfortunately, once the order leaves our premises, the delivery is beyond our control.

Whilst it does state on our website that each door sensor can be programmed with your required message, it is unclear that this is done by us, so we will amend the feature description. Thank you for pointing this out to us.

Rated 1 out of 5 stars

The delivery was cancelled and being…

The delivery was cancelled and being sent back to you. I was unaware that there would be a $572.00 tariff tax added on to the price. My accountant team will be following the steps for a refund.

October 9, 2025
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Reply from Frequency Precision

We sincerely apologize to hear that you were charged a $572.00 tariff tax by customs. This should not have happened.

We have reviewed our documentation for the product and confirmed it was correctly listed with a value of £202 (or $270). We successfully ship to the US regularly, and this has not been an issue in the past.

We would have been happy to help you dispute this charge had we been contacted earlier. Please let us know if there is anything we can do to assist you further.

Added Nov 2025

The customer contacted us on Oct 29,2025 and asked that we resend the item: which we did. It was received without problem the second time around.

Rated 5 out of 5 stars

Easy to use and reliable

I have purchased several sensors from Frequency Precision for the people that I work with. I always find them to be great, reliable, easy to use products. Fast delivery. Good communication.

March 27, 2025
Rated 5 out of 5 stars

I have not used it yet and won’t be…

I have not used it yet and won’t be able to use it for a few weeks, I am sure I will be satisfied with it.
The reason I gave a five star is because of one of your staff, Oliver in customer support, he was very helpful in answering all my questions regarding how the product works.

April 9, 2025
Rated 5 out of 5 stars

Quality, Technology & Service

A hospital quality product utilising proprietary technology and backed by confidence inspiring personal service. They talked us through the installation. They ran checks to confirm everything was working. Frequency Precision can help you give your parents the care you want for them.

March 12, 2025
Rated 5 out of 5 stars

Wireless Convulsion Sensor Mat & Pager Set

When my 12-year-old son started experiencing nocturnal seizures, I purchased the Wireless Convulsion Sensor Mat & Pager Set. However, due to his weight, the standard sensor box struggled to detect his seizures accurately. I reached out to Frequency Precision, and their team responded immediately with expert advice, recommending a more suitable control unit. They shipped it out the same day, and it arrived the next morning.

I had also tested other seizure monitors, but they frequently triggered false alarms. In contrast, this monitor worked flawlessly once we received the updated digital control box tailored to my son's needs.

The team at Frequency Precision was outstanding—knowledgeable, responsive, and incredibly supportive. They took the time to address my concerns and ensure I had the right device for my son. Their exceptional customer service and dedication made all the difference, and I couldn't be more grateful.

January 15, 2025
Rated 2 out of 5 stars

Product massively overpriced and then…

Product massively overpriced and then charged £12 for P&P for 2 moulded pager covers. Total cost for 2 x pager cover £48 ! Rip off.

October 29, 2024
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Reply from Frequency Precision

Hi David,
We sincerely apologize that you were not fully satisfied with our service regarding the replacement protective rubber boots for the POCSAG Text Pager. Our team designs and manufactures bespoke protective cases for all our equipment, understanding the importance of durability in robust environments. We also prioritize the reliability and long lifespan of our precision sensors and paging equipment. Please note that our postage fees only reflect what we are charged by our couriers, which includes insurance and tracking for next-day delivery. We recognize how crucial this is for many of our customers who rely on our assistive care equipment. If you are not satisfied with any equipment, we are happy to offer a refund. Thank you for your understanding.

Frequency Precision Team

Rated 5 out of 5 stars

Patient and helpful staff

My Dad had dropped his tracker so a replacement was required. Due to my Dad's circumstances it was more complicated than it sounds, as I didn't want a break in service. The staff at FP were incredibly patient and helpful and we got it all sorted in the end!

May 14, 2024
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