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GetScanned Reviews 

328
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 221 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the fast booking process and efficient scanning services that deliver results quickly and smoothly. People often praise the supportive staff and professional customer care throughout every stage of the medical procedure. Some reviewers were not happy with scheduling issues, noting that their selected scan dates or locations changed unexpectedly after the initial booking. A few individuals also mentioned experiencing difficulties when trying to communicate with support teams to resolve these frustrating appointment delays. Additionally, consumers occasionally reported that aftercare communication could be improved following the completion of their medical scans.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting a seamless and professional experience from... See more

Staff

Reviewers highlight positive aspects of staff, describing them as consistently professional, helpful, and... See more

Customer service

Consumers find customer service to be positive, highlighting professional, helpful, and polite support... See more

User experience

People report positive experiences with user experience, highlighting a professional and smooth process from... See more

Booking process

Customers had positive experiences with booking_process, frequently describing the system as quick, simple,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everything went pretty much according to plan, except arguably the result (which was both relatively good news and unexpectedly bad news for unforeseen reasons.). The post MRI scan bit went smoothly a... See more

Rated 5 out of 5 stars

Please don’t hesitate to use this company. Phenomenal customer service. I booked a scan for asap on a Wednesday, their GP phoned that afternoon and I was scanned on the Friday and report that Friday t... See more

Rated 5 out of 5 stars

Great customer service . Smooth and excellent service and guidance at all stages of setting up referral from doctor to scan themselves. Great value for money too. Kind and considerate staff. Speci... See more

Rated 5 out of 5 stars

Amazing service from start to finish. Customer care was excellent, and communication was spot on throughout. Booking was quick and easy, and I was able to get my MRI scan done very promptly. I even r... See more


Company details

  1. Medical Diagnostic Imaging Center
  2. MRI Center
  3. Online Marketplace

Written by the company

GetScanned is a booking platform for private medical scans in the UK. We arrange MRI, Full-Body MRI, CT, ultrasound and X-ray scans at over 200 CQC-registered scanning centres, with appointments usually available within a few days. Private scans need a referral, and most people don't have one. That's the part we handle. Every booking includes a GP consultation, where a doctor reviews your symptoms, confirms which scan is right for you, and issues the referral the scanning centre needs. If you already have a referral from your own GP or a consultant, you can use that instead. Our team coordinates the rest. We confirm your appointment with the centre, explain how to prepare and what to bring, and stay contactable throughout. Your images are read and reported by a consultant radiologist, and your report is typically returned within 3 working days. If you'd like to talk your results through with a doctor afterwards, we can arrange a follow-up GP consultation. One price covers your consultation, referral, scan and report, with nothing added afterwards. Prices vary by scan type, body part and location, and are shown before you book alongside appointment availability. If you find the same scan cheaper at the same clinic, advertised publicly, we'll match the lower price. Scans available through our network cover areas including the head and brain, spine, knees, shoulders, hips, abdomen and pelvis. We work with individual patients, clinicians, medical reporting organisations and rehabilitation providers - anyone who needs diagnostic imaging arranged quickly and without a wait. Search by location at uk.getscanned.me to see the centres nearest you, live prices, and the earliest available appointments.

Price Match Guarantee

We won't be beaten on price

Found the same scan cheaper at the same clinic? Send us proof, and we'll match the lower price.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

328 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 44% of negative reviews

Typically replies within 1 month

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4.7

All reviews

(328)

221 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Waste of time

Contacted this company twice via email asking for some additional information on their £1999 CTAC scan. Absolutely no response. Just think, if this is the way they deal with customers before they have their money, imagine the customer service you'll receive once they have your money in the bank! Absolutely appalling.

August 18, 2026
Unprompted review
Rated 4 out of 5 stars

Very helpful staff

Very helpful call centre who sorted everything out for me from a GP referral to finding a scan centre at short notice. One thing to note is you won't get a reply on the weekend, weekdays however everything is handled swiftly and efficiently.

August 10, 2026
Unprompted review
Rated 5 out of 5 stars

A difficult case!

I was a difficult case due to an implanted pacemaker. I had a discussion with GetScanned's GP who was very thorough, and several different hospitals were approached.
Throughout the process I was kept informed of progress. All the staff were very professional, clear and courteous. I would like to single out Nisha in particular for her courteous help and support.

August 13, 2026
Unprompted review
Rated 1 out of 5 stars

Avoid !

Paid for two full MRI scans which turned out to be not what we needed. Since then we've encountered shocking service and communication and at the moment are £3,000 out of pocket.

July 1, 2026
Unprompted review
Rated 5 out of 5 stars

CT Scan …

This company are very professional and it made the experience pleasurable , they made sure to keep really good communication lines open detailing everything that was going to happen and extremely polite. Yatharth is a credit to your company .
Thank you once again

August 8, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from getscanned

Excellent service from getscanned. A special thank you to Richa for her wonderful support and kindness throughout the process. She guided me every step of the way regarding my scan, and I truly appreciated her patience and professionalism.

Mr Bain was also excellent, making the whole experience reassuring and comfortable.

Thank you all for providing such outstanding service.

August 1, 2026
Unprompted review
Rated 5 out of 5 stars

Accommodating friendly service

Arrived in Manchester an hour and a half early, your friendly staff were brilliant they shuffled things around to get me in and sorted. We were actually back on the motorway home before the original appointment time.
Thanks for the great service I received.

August 3, 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful and staff attentive

Very helpful and staff attentive. From making the booking I felt at ease and everything was explained. The results came quickly and I would definitely recommend them without reservation

July 28, 2026
Unprompted review
Rated 5 out of 5 stars

Really professional company

Really professional company. Very easy to book the appointment and I was kept advised throughout. I had my scan within a week of booking, I had scan on Thursday afternoon and the results came through to me on Friday evening. The report was very easy to understand. I would certainly book with them again.

July 30, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

I would recommend this place to anyone- all of the staff were incredibly friendly, polite and welcoming. Even staff who were answering calls were lovely and I know that isn't the same for my local GP. The facilities were pristine and the staff who have been in touch since have also been really helpful.

July 7, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

After waiting unsuccessfully for many months for a CT scan on the beleaguered NHS I was skeptical when GetScanned offered me one in days. After a consultation with their own excellent doctor it was agreed an MRI would be more suitable and with Nisha by my side this was speedily rearranged. My skepticism was unfounded as the mobile unit MRI went according to plan with two very advising helpers. The whole process was seamless and very professional with the results being emailed to me after two working days complete with a summary of findings from their own doctor.
I have no hesitation at all in recommending GetScanned. Nisha was there to keep me informed as things developed and always there to answer my queries. The whole process was very professional from start to finish. Money well spent!. Thank you to everyone involved.

July 21, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish!

Excellent service from start to finish
Quick easy booking system originally booked in for 2 body parts
Very quick appointment with doctor who said I only needed 1 body part scanning
Appointment booked in for the week after....great service and the person doing the scan was lovely.
Requested refund for the difference from 2 body part mri to 1 body part.
Yatharth was very helpful getting this chased up and sorted for me and I received the £200 refund straight away.
Brilliant customer service
If you're looking for answers don't hesitate to book With Getscanned ...they were a very efficient company deal with.

July 24, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend Getscanned

I booked scan for the whole spine, booking process is so easy and straightforward. I was contacted the same day from the Doctor before my referral and the same day was contacted by the scan people who arranged my scan for 7pm that night. I got my scan results less than 24 hours after my scan. Absolutely impressive. Everyone were really helpful and professional, in particular Nisha who kept me informed by email and phone. Highly recommend.

July 28, 2026
Unprompted review
Rated 2 out of 5 stars

£325!! or book direct for £100

Booked online as top of google (no doubt they pay to be top) I paid £250 only to be contacted for a further £75!! Obviously cancelled - took 10 days to receive a refund (web site cost now changed from £250 to £375) Cheaper to book direct - search local scan clinics where the price will be around £100!

July 20, 2026
Unprompted review

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