I ordered on June 10th some sauna accessories. After more than a week, the order had not shipped. I received two automated emails saying my inquiry would be answered within 24 hours, but no one respon... See more
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Company details
Information provided by various external sources
Customize your box! Pick and choose from our wide range of products and customize your order with fruits, vegetables, seafood, dairy and more!
Contact info
35 Berkeley Street, W1J5BF, London, United Kingdom
- +44 7459 517 992
- contact@fresh-cart.co.uk
- fresh-cart.co.uk
1.6
Bad
43 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Not the best quality.
Ordered and chose next day delivery. Got a veg box and some fruit. Was informed will receive a dispatch email prior to delivery. Delivery slot given between 9am and 9pm. Come 7pm, a shipping text / email came through and then the doorbell rang, the guy was on my doorstep when I received the text.
The box was small. I paid £55. They didn’t have the dragon fruit or the blood oranges so I was refunded £8 for those. Upon looking at the box, the quality and size of the fruit and veg was not worth the £40+ I paid. The raspberries and blackberries had white mould on them and the ones I salvaged tasted unpleasant so perhaps they too were gone off. The herbs received were not fresh and were wilted so had to throw them out. Apples were really small.
The positive things about this company is that you can chose a nominated delivery date and the customer service is good and accessible through various channels; telephone, email and live chat via the website.
Overall, weighing the pros and cons. I wouldn’t order from this company again as I would like more value for my money and better quality food.
UPDATE:
I have sent an email in action of the response from Fresh-Cart. In response to my review, I added one more star as I cannot fault their customer service. It is also apparent they value their customers.
May 8, 2020
Unprompted review
Reply from Fresh Cart
Hello!
Thank you for leaving a review. It is important for us to know what we did good, what we did wrong and objective feedback such as yours is extremely valuable.
Unfortunately, as we deliver on a day to day basis, we are directly dependant on the supplier availability for certain products, thus the reason for which we were unable to accommodate the dragon fruit and the blood oranges.
With regards to the raspberries and blackberries, we are very sorry to hear that. All our products are being delivered to us by the suppliers in the morning, and we inspect each product before shipping it out to customers. Please contact us at contact@fresh-cart.co.uk with your order number and we will refund you for those. We will also start working with a third supplier starting with tomorrow, looking to improve the quality of the products we deliver.
We would also like to get the chance to make it up to you and show that we've improved. We would like to give you a 20% discount for a future order. Hopefully, the next experience will be better and we could convert you into a regular customer!
Best wishes,
Fresh Cart.
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