Freshlick Reviews 

201
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery service, noting that orders often arrive ahead of schedule and are securely packaged in sturdy boxes. Consumers also appreciate the highly competitive prices and the wide selection of quality paint products available on the easy to use website. Though some customers experienced frustrating delivery delays, stating that their parcels arrived significantly later than expected or lacked proper tracking updates. A few people also mentioned occasional issues with damaged tins, product leaks, or paint mixes that did not accurately match their original color choices.

What people talk about most

Delivery service

Consumers find delivery service to be efficient, frequently highlighting fast dispatch times, prompt... See more

Product

Customers consistently note positive experiences with product, highlighting the great quality, competitive... See more

Price

People report positive experiences with price, highlighting that items are offered at very competitive and... See more

Order

Reviewers mention positive feedback about order, noting that the website makes ordering very easy and prices... See more

Service

Customers had positive experiences with service, frequently highlighting exceptional efficiency and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We ordered paint on Thursday night and paid £2.50 for next day delivery, to be honest I wasn’t expecting to receive it till Monday, taking into account working days, so I was pleasantly surprised whe... See more

Company replied

Rated 5 out of 5 stars

I have been really impressed by the experience of dealing with Freshlick. My paint came promptly within a couple of days, was well packaged and there was excellent communication throughout. I was also... See more

Company replied

Rated 5 out of 5 stars

Suplied me with dulux 2.5ltr buttermilk matt emulsion paint at a much cheaper price than many others. Arrived within 3 days. Will definitely deal with this company again.

Company replied

Rated 5 out of 5 stars

Found a matching paint we'd used years ago, which will save us redecorating the entire room. Ordered this alongside other paints we needed to replenish. Well packaged and quick to arrive.

Company replied


Company details


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

201 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.6

All reviews

(201)

65 reviews in the last 12 months

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Rated 5 out of 5 stars

Fresh licks are very efficient

Fresh licks are very efficient, I paid £10.00 extra for next working day delivery! It was DPD that let me down and didn’t deliver my pain to a designated safe place but instead to a pickup shop the following day. Unfortunately I was unable to collect the paint as I was away!

June 1, 2024
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Rated 5 out of 5 stars

Quick delivery, easy to use website, I recommend!

The paints were delivered the next day, although I booked a free regular delivery - thank you so much! The website is great and with lots of helpful advice, ordering was super easy and the prices fair. I wish your business all the best and will be back when I need new pain! :) Kat

May 21, 2024
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Rated 1 out of 5 stars

I am still awaiting delivery and I had…

I am still awaiting delivery and I had paid extra for next day delivery.

May 1, 2024
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Reply from Freshlick

Good afternoon Susan,

Thank you for taking the time to leave your review. I am sorry to hear you your order was delayed.

We'd like to look into this for you, so can I ask you to email our team at hello@freshlick.com with your order number.

On receipt of this, we will be happy to look into this for you.

Many thanks

Ryan @ freshlick

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Rated 5 out of 5 stars

great Company terrible delivery company

Comms great, arrived on time and excellent items. Only down side was DPD who didnt deliver the items as agreed but this was no reflection on Freshlick. I would definitely order agian from Freshlick as long as they didn't use DPD to deliver

April 10, 2024
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Rated 5 out of 5 stars

Great!

Great customer service, quality products and delivery at very reasonable prices.
Placed my second order within a few days of the first arriving and will need a third delivery soon!

February 4, 2024

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