I have had the best experiences with Fresh Sends! I ordered a Mother's Day bouquet and another bouquet for my best friend, and both were absolutely beautiful! The customer service is also extremely ki... See more
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LATE DELIVERY ON VALENTINES DAY. This business does not take ownership over late deliveries. They'll tell you that it's the third party's fault. Despite having placed my order early January, my Valent... See more
Company replied
These jokers were the worst. I've waited two different days for deliveries that never showed up. I'm in Brooklyn, NY, they deliver through Fed Ex which is clearly a mistake. Run, don't walk, away from... See more
Company replied
My mother is going thru chemo and I wanted to brighten her day, she couldn't rave enough about the flowers :-) My mother and father both commented how fresh and colorful the bouquet was. Thank you for... See more
Company details
Written by the company
Fresh Sends is setting out to freshen up the cookie-cutter gifting industry. No more cookie-cutter arrangements, no more arbitrary delivery fees, no more stale packaging, and no more scrolling through Yelp to find the best florist your recipient's city. With just two, ever changing bouquet options to choose from, Fresh Sends simplifies the buying process with an effortless online shopping experience that takes less than five minutes from start to finish. Say hi to your new go-to gifting brand!
Contact info
United States
- freshsends.com
3.7
Average
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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The flowers arrived on time they were…
The flowers arrived on time they were alive and looked great. I wasn't sure how far in advance I was supposed to schedule the order so the date I wanted wasn't available, but that is my own fault.
January 3, 2022
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My sister raved about her Send
My sister raved about her Send. She was overwhelmed by the freshness of the stems and the packaging. It wasn't an ordinary, predictable bouquet. I was so proud because she is a gift giving boss. Thanks for elevating my status!
December 31, 2021
My order was never delivered
My order was never delivered! I have called and emailed and no response! The flowers were for my daughter in law’s 30th birthday and it never showed up. I am so embarrassed and upset!! And I’m out over $100!
December 31, 2021
Reply from Fresh Sends
Hey there Ethan,
So sorry to hear that your flowers were delayed! We always say we wish we could deliver all of our packages ourselves to ensure they arrive on time and in great condition, however, we have no control once the package leaves our hands. We did take a look at your email history, looks like you emailed us on 12/30 and we responded at 10:13am on 12/31 with no response. Will you double check your email to see if it maybe went to a spam folder? If you don't find it, shoot us another email and we can give you options to make this situation right!
Love the quality of the tote bag!
Love the quality of the tote bag!! it’s pretty big so I can fit all the things!
December 31, 2021
Fast prompt and easy
Fast prompt and easy! I received several complements on the flowers that were delivered.
December 13, 2021
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Everything was amazing!
December 11, 2021
My sister moved to NY from CA for…
My sister moved to NY from CA for school and this is the greatest thing ever. Her flowers were delivered on time for her birthday and she absolutely loved them! Will definitely be recommending to others as well as re ordering for the next special occasion ❤
November 18, 2021
Unprompted review
LDF matter too <3
Great and easy gift for long distance friendships. Arrived fresh and on time!!!
November 6, 2021
Flowers were gorgeous and arrived on…
Flowers were gorgeous and arrived on time, but box was seriously mangled.
October 27, 2021
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My daughter has been so intrigued by…
My daughter has been so intrigued by your flowers so I thought they would be a perfect way to celebrate her sorority initiation. She was beyond thrilled to receive your beautiful bouquet and the hand written card was an unexpected pleasure!! Thank you!!
October 27, 2021
The flowers were kinda dead and the box…
The flowers were kinda dead and the box was destroyed. Also did not arrive the date it was scheduled to.
October 15, 2021
Reply from Fresh Sends
Hey there Amanda,
So sorry to hear that your flowers were delayed! We always say we wish we could deliver all of our packages ourselves to ensure they arrive on time and in great condition, however, we have no control once the package leaves our hands. Shoot us an email and we can give you options to make this situation right!
Lovey
Amazing! They arrived on the day at the perfect time. Packaging was beautiful. He loved them:)
October 14, 2021
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Couldn't be happier! Beautiful flowers
A friend of mine just had surgery and I wanted to send flowers to her, but she is out of state so this was super convenient and easy! the flowers were absolutely beautiful and they even wrote the note by hand, it was so special and i'm happy i chose fresh sends!
October 14, 2021
Fresh Sends- local roots with a national reach.
Fresh Sends is always my first choice when it comes to sending a special gift to my loved ones. Their products are fantastic, the team is responsive & professional, and the service is ALWAYS reliable. They continue to earn my business each and every time I'm in need of a quality gift. I recommend supporting one of the best local companies Colorado has to offer- Fresh Sends!
September 30, 2021
Late
Loved the idea of these flowers but I sent them for my friends birthday and they did not show up on the day I asked for them to be delivered. It was such a disappointment.
September 30, 2021
Reply from Fresh Sends
Hey there Kay,
So sorry to hear that your flowers were delayed! We always say we wish we could deliver all of our packages ourselves to ensure they arrive on time and in great condition, however, we have no control once the package leaves our hands. Shoot us an email and we can give you options to make this situation right!
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I was super excited for the flowers…
I was super excited for the flowers that I ordered to be delivered to my sister for her birthday but was really disappointed when the shipping was delayed. I chose for the flowers to be delivered on the 29th before 12 pm and on FedEx shipping it showed that they would be shipped by 12pm. It wasn’t until 4 pm that the shipping changed to delayed and still did not not arrive on September 29th. I understand that delays can happen but for shipping to be 20 extra dollars I would appreciate accurate and updated shipping notices.
September 30, 2021
Reply from Fresh Sends
Hey there Lisa,
So sorry to hear that your flowers were delayed! We always say we wish we could deliver all of our packages ourselves to ensure they arrive on time and in great condition, however, we have no control once the package leaves our hands. Shoot us an email and we can give you options to make this situation right!
My daughter was so happy to receive…
My daughter was so happy to receive beautiful fresh flowers!! The pictures she sent were beautiful.
September 29, 2021
Lateness is NOT out of the companies…
Lateness is NOT out of the companies control! I see that repeated here often. Fresh Sends contracts and chooses their shipping partner . . .their business is based on shipping! Take responsibility and treat your customers fairly.
I placed an order on Monday 9/20 for delivery Thursday, 9/23. Fresh Sends did not ship the package until Wednesday, 9/22 at 5 pm. The flowers did not arrive. Maybe had they not waited until the last possible moment to send them, who knows?
A call to Fresh Sends customer service, not really customer service just an answer machine. No return call, all day.
An email sent to customer service . . Received an immediate reply that they would get back to me in 24 business hours!! Do you mean three days?!
No product, no customer service. Wish I could give zero stars.
September 24, 2021
Unprompted review
Reply from Fresh Sends
Hey there Kathy,
So sorry to hear about this disappointing experience. We really do wish we had more control of the shipping process and, you're right, the only part that we can control is who our shipping partner is. FedEx is generally really great at executing their service and are the most effective in the industry, but of course with thousands of packages being shipped a day, there are a handful that get delayed. Those delays are out of our hands but we always make it right for our customers (even if FedEx does not make it right for us). Every Fresh Send is shipped with priority overnight shipping to ensure the flowers arrive as fresh as possible and we let our customers know that very early on in the buying process. We're so sorry your customer service call was not answered, our business hours are between 9am and 5pm. Your email was received at 8:30pm ET and was responded to this morning. Our customer service team has a great history of response times well under one business day. We look forward to helping with this situation and appreciate your understanding in advance!
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