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freshwavegroup.com Reviews 1

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TrustScore 3 out of 5

3.2

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3.2

Average

TrustScore 3 out of 5

1 review

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Rated 1 out of 5 stars

Disappointing experience with internet.

Disappointing experience with internet.

I live in a building where the internet is provided by Freshwave via a contract with the building management. And this is the internet that never works. I can never rely on the connectivity. The connection disconnects every other minute and this problem has been like this for 5 months now. There have been multiple communications with Freshwave about this problem and nothing good came out of it.

Initially, I thought it was a problem due to the slow speed connection provided by default(20 Mbps). I upgraded it to a 100 Mbps connection with no change in the network behaviour.

I am writing this review after switching to another higher speed plan to experiment if that works.

June 15, 2025
Unprompted review
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Reply from freshwavegroup.com

Hi Romil, thank you for taking the time to leave a review, and we’re sorry you're having issues with your network. We're keen to help you and investigate further. Can you please contact Jamie Whitehead, Director of Customer Operations, at jamie.whitehead@freshwavegroup.com and he will be able to assist?

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