Prompt polite pleasant service in Glostrup store. I had a problem with a mis-thread on the pedal. It was a wet miserable day and the woman mechanic was polite, measured and positive reassuring my do... See more
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See what reviewers are saying
Was on vacation in the area, and found that my road bike was damaged during the transport. I was absolutely delighted with the service I got there - while the bike could not be repaired fully with wh... See more
I bough a (used) electric bike which have had "fri plus" until 2 August 2025 [3 year warranty and 3 yearly service]. When I got to local shop for service they said that the bike is deleted from their... See more
Company replied
I purchased the bike via an online store and picked it up in a stationary store, the entire purchase took me 5 minutes. The next day, a person from the Esbjerg store contacted me and congratulated me... See more
Company details
About Fri BikeShop
Written by the company
Fri BikeShop er Danmarks største kæde af cykelforretninger, og har butikker fordelt over hele landet. Vi er altid interesserede i, at du får den bedste oplevelse hos os, om det er i en af vores butikker eller online på fribikeshop.dk. Fælles for vores kæde er, at vi tilbyder den højeste faglighed inden for cykler, og altid står klar med produktfagligviden, samt et stort smil for at hjælpe dig med at finde den helt rette cykel.
Kunden i centrum
Om du befinder dig i butikken eller online, så er vores helt store fokus at have dig i centrum. Det bærer vores kundeservice også præg af, hvor du altid kan spørger om hjælp, hvad end det omhandler produktspecifikationer eller info om en af vores butikker. Vi sidder klar på telefon, mail og chat mandag til fredag fra 09.00 – 16.00, så vi i god dialog kan hjælpe dig videre og finde en god løsning.
Fri BikeSmart
Hos Fri BikeShop holder vi dig godt kørende, både før, under og efter dit køb. Tilkøber du Fri BikeSmart med din cykel får du fri adgang til al service, lige fra eftersyn og kædestramning, til lapning og justering af cyklen i 3 år. Efter to år kan du endda også bytte din Fri BikeSmart-cykel til en helt ny – vi tilbagekøber den gamle cykel af dig, så længe du køber en ny Fri BikeSmart-cykel med en ny 3-årig aftale.
Populære kategorier
Fri BikeShop
Written by the company
- Landsdækkende service
- Med Fri BikeShop's landsdækkende butiksnet med over 90 butikker har du altid god service inden for rækkevidde.
- 100% Klargjorte cykler
- Alle cykler bestilt på fribikeshop.dk bliver samlet og klargjort af en af vores dygtige og udlærte mekanikere på vores professionelle værksted.
- Rentefri delbetaling
- 0 kr. udbetaling, renter og gebyrer. Hos Fri BikeShop kan du købe ny cykel til dig selv eller hele familien på én gang og betale over 10 eller 20 måneder. Kom ind til din Fri BikeShop butik og start en Fri Konto i dag.
- Serviceordning
- Med din nye cykel følger desuden en fordelagtig serviceordning. Du får et servicehæfte med 4 eftersyn, hvoraf det første er gratis. Når du bruger vores professionelle værksted til de næste 3 eftersyn, udvider vi din reklamationsret til 3 år.
Contact info
Omega 13, 8382, Hinnerup, Denmark
- 44221016
- kundeservice@fribikeshop.dk
- fribikeshop.dk
4.3
Excellent
7K reviews
Replied to 76% of negative reviews
Typically replies within 2 weeks
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Disinterest and ignorance
Ordered a bike model, and then had to wait a few days so that I could be told I won't be getting it at all, because they don't have it. How the hell could I buy/order it then? No options were given to me, nor did I receive an expected timeframe for when the model could come back in stock. The employees I had contact with were pretty much not interested in my money, so of course I took it somewhere else, where people were interested in helping me out with what I was looking for.
April 15, 2014
Unprompted review
Reply from Fri BikeShop
Hi Paul,
We are terribly sorry to hear that you were not able to get the bike you wanted. It had sold out the same day you ordered it, and by mistake, it was still on our website. We are very sorry about that - it has now been deleted from our website.
However, Jacob from our store tried to call you on your cell the same day, to let you know about other alternatives, but you did not answer. You are welcome to contact him again if you are still interested in a bike from Fri BikeShop.
We are hoping to see you in Fri BikeShop again :)
Regards
Customer service, Fri BikeShop
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