Fridja Reviews 

276
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 75 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality of the products, noting that the appliances and devices are exceptionally well-made, stylish, and very easy to use. Consumers also appreciate the remarkably fast delivery and the helpful support team that always responds quickly to any questions and inquiries. However, some people were dissatisfied with certain product flaws, mentioning that items sometimes arrived with damages or that mechanical parts got stuck during regular use. Some reviewers were not happy with the overall customer service experience, noting that getting proper assistance, replacements, or refunds was quite difficult when problems arose.

What people talk about most

Quality

Customers consistently note positive experiences with quality, highlighting that products are well made,... See more

User experience

People report positive experiences with user experience, highlighting that the products are quick to setup,... See more

Customer service

Customers had ambiguous experiences with customer service, as many reviewers praised the prompt, helpful... See more

Service

Consumers find service to be a mixed experience with significant variation in satisfaction. While many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordered their airfryer/oven. Item came with a couple of large dents on top. Was quickly offered a discount or new item. As on show and they were large dents went for a new item. There was then issue... See more

Company replied

Rated 5 out of 5 stars

Placed an order for the multi oven pro, received a discount as paid upfront for pre order and actually received my oven a week or so before expected date, so very pleased. It came very well packaged,... See more

Company replied

Rated 5 out of 5 stars

Great experience, great service, quick delivery. Love this company alot this is my second juicer won't buy any other model but from this company .highly recommend buying from this company you won't be... See more

Company replied

Rated 5 out of 5 stars

I bought a juicer from Fridja which is brilliant..best one I have ever had ...communication with Fridja is 1st class ..they are extremely quick to reply to any emails and deal with any issues inti... See more

Company replied


Company details

  1. Appliance Store
  2. also in
  3. Countertop Store
  4. Store

Written by the company

Fridja is a British home appliance brand, building products since 2010. We design cold press juicers, clothes steamers, air fryer ovens, portable blenders and fabric shavers that make everyday life a little healthier and easier. Our juicers include the f1900 Whole Fruit Juicer, a Good Housekeeping award winner, the f2500 Self-Feeding Juicer, a Which? Best Buy, and the f2800 Open Whole Fruit Juicer, which takes whole apples with no chopping. For garment care, the f10 Handheld Clothes Steamer is a Which? Best Buy, the f20 Handheld Steamer Pro uses suction to press creases flat, and the f1200 Clothes Steamer Pro and f1600 Commercial Clothes Steamer handle everything from shirts to curtains. In the kitchen, the f66 and f77 Super Ovens air fry, bake, grill and roast, and the f500 and f600 portable blenders make smoothies and shakes wherever you are. We also offer genuine spare parts, a repair service for products out of warranty, and tested refurbished appliances with a 12-month warranty. You can buy Fridja at www.fridja.com with free delivery, as well as on Amazon, B&Q and other UK retailers. Thank you for reading our reviews. If you have a question, our customer service team is here to help at info@fridja.com.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

276 reviews

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No recent history of asking for reviews

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Replied to 88% of negative reviews

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4.4

All reviews

(276)

70 reviews in the last 12 months

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Rated 1 out of 5 stars

Poor performance, questionable build quality and concerning review transparency

I purchased the Fridja F66 SuperOven approximately a month ago, and I've barely used it since because of how disappointing the experience has been.

Firstly, the air frying function is nowhere near as effective as advertised. On the day it arrived, I tried cooking salmon at 200°C. After 15 minutes, it was still practically raw, and it ended up taking around 30 minutes to cook. For comparison, my previous air fryer could cook the same type of food in approximately 10 minutes. This completely defeats the purpose of buying an air fryer for quick, convenient cooking.

Secondly, the appliance produces an incredibly loud, low-pitched noise when operating. It's loud enough that I genuinely avoid using it late at night out of concern for disturbing my neighbours.

Thirdly, the reheat function is equally disappointing. It essentially operates like a conventional oven, except it takes considerably longer to reheat food than the oven already installed in my flat. I struggle to see what practical advantage this appliance offers.

To make matters worse, an internal screw actually came loose during cooking, after I'd used the appliance only around three times. This is completely unacceptable for a brand-new kitchen appliance and has left me seriously questioning its build quality and safety.

What concerns me even more, however, is the apparent lack of transparency surrounding customer reviews.

Before purchasing, I was already sceptical because the product page featured exclusively glowing reviews, and I could find virtually no independent reviews or demonstrations of the F66 SuperOven elsewhere online. Nevertheless, I decided to give it a chance.

After experiencing these issues, I submitted an honest negative review directly on Fridja's product page. I received a message indicating that my review had been submitted for the team's approval. Several weeks later, my review still hasn't appeared, while the product page continues to display only 4- and 5-star reviews.

I cannot know whether my review was deliberately rejected, but the fact that it remains unpublished raises serious questions for me about how customer feedback is moderated and whether prospective buyers are seeing a balanced representation of customer experiences.

Overall, I'm extremely disappointed with the product, its build quality, and my experience attempting to share feedback. I wish I'd had access to more balanced, independent reviews before making this purchase, which is precisely why I'm sharing my experience here. And most importantly, I wish I could just return it and get my money back.

November 5, 2026
Unprompted review
Fridja logo

Reply from Fridja

Hi Ly,

Thanks for sharing this, and I’m sorry the f66 Super Oven has let you down.

What you’ve described isn’t normal. Salmon usually cooks in under 10 minutes at 180°C, and the oven shouldn’t make a loud low-pitched noise or have a screw come loose. It sounds like your unit has a fault, and we’d like to put it right.

Please stop using the oven until we’ve looked into it.

Email us at info@fridja.com with your order number and we’ll find a solution quickly.

John
Team Fridja

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Rated 4 out of 5 stars

29/08/2026

29/08/2026

Hi everyone. I am updating my review, due to excellent customer service from Fridja. Sadly I had to send my oven back, which saddened me as it really is a lovely oven. If you’re thinking about buying one, do it, it cooks beautifully and looks lovely in the kitchen. I was one of the unlucky ones who had a faulty oven. But don’t let that stop you. Thank you Joanne for your kindness and fabulous customer service with me.

Sharon 🫶🏻

August 28, 2026
Unprompted review
Rated 2 out of 5 stars

Stopped working

Sadly my previous review might have been a bit too premature. My oven is now not working, it’s hardly been used, I purchased it on August 9th and delivery was a few days later. I switched it on to cook my son’s pizza and E C came up on the front of the touch screen. Nothing else on the touchscreen works. Turned it off for half an hour, changed plug sockets, nothing works. Have done everything to solve the issue but nothing. Touch screen is unresponsive and E C is flashing. Such a shame as it’s such a lovely oven. Hopefully someone will contact me today.

August 21, 2026
Unprompted review
Rated 5 out of 5 stars

The best citrus juicer on the market

The Fridja F800 citrus juicer is the best one I have ever had. I use it every day for orange juice for breakfast and have done for the 18 months I've had it. I love it so much that I've just bought a second juicer as a spare as I couldn't be without it. Fridja is brilliant.

July 6, 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional quality and top-tier service! experience from start to…

Brilliant experience from start to finish. The postage was incredibly fast, and the tracking was spot on, keeping me updated the whole way.
​The products themselves are of the absolute highest quality—easily the best I’ve ever used in this category. It is rare to find a company where both the delivery service and the item quality are this outstanding, but they completely nail it. A fantastic company that clearly puts real care into what they make. Highly recommended!

June 29, 2026
Unprompted review
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Rated 1 out of 5 stars

Recurring fault and disappointing after-sales support

I purchased a Fridja portable blender in February 2025. After limited use, it developed a fault, which I reported in June 2025. Fridja replaced the motor base under warranty, citing water ingress during washing as the likely cause. I disputed this, as I had not immersed the motor base and had used the product with appropriate care.
The same issue reappeared in August 2025, and I reported it again while still within the warranty period. Because the fault was intermittent, it was difficult to demonstrate consistently at the time.
The blender has since failed completely. I recently contacted Fridja again, this time with video evidence of the fault. However, by that point roughly five months had passed since the warranty ended, and Fridja advised they could not assist for that reason. No repair, replacement, or alternative solution was offered.
I understand companies must apply warranty policies, but a fault first reported during the warranty period, and one the original warranty repair failed to resolve, deserved more consideration than a straightforward "warranty expired" response.
This review reflects my personal experience with both the product and the after-sales service.
Update: I've since located a video from 10th July 2025, taken at the time the blender first stopped working again, which I then formally reported on 19th August 2025. This further documents the recurring nature of the fault.

July 8, 2026
Unprompted review
Fridja logo

Reply from Fridja

Thank you for taking the time to share your experience. We're genuinely sorry to read how disappointed you are and understand why you feel frustrated.

We appreciate that this has been an ongoing issue for you, particularly as the fault reoccurred after the original warranty replacement. We also understand your concerns regarding the timing of your reports and the video evidence you have since located.

We would, however, like to clarify that after you reported the recurring issue in August 2025, we did not receive any further correspondence regarding the blender until your recent contact, approximately 11 months later. During that period, no further issues were reported to us, and we therefore had no indication that the fault had progressed or that the blender had failed completely.

Our warranty policy is based on the warranty period, and once this has expired, we are unfortunately limited in the support we can offer. We appreciate that this is disappointing, especially when you've experienced a recurring fault.

Please be assured that we do take feedback such as yours seriously, as it helps us review both our products and our after-sales service. We're sorry that, on this occasion, we have not met your expectations.

Thank you again for bringing this to our attention, and we genuinely regret the frustration and inconvenience this has caused.

Kind regards,

Fridja Customer Support

Rated 5 out of 5 stars

Excellent Steamer and Fabric Shaver with Outstanding Customer Service

I am extremely pleased with my Fridja garment steamer and Fabric Shaver.

The Garment Steamer is excellent quality and performs really well. It removes creases effectively and leaves clothes looking fresh and well presented.

A useful tip I discovered is to hold the steamer at a slight angle and steam upwards from the bottom of the garment rather than steaming downwards. This technique gives a much better finish, removes creases efficiently, and I have found it helps prevent water marks on fabrics.

The steamer works brilliantly even in eco mode, which is a great feature for everyday use. The cable length is also very practical, giving plenty of flexibility and making it easy to steam larger garments without constantly having to move closer to a socket.

The Collar press is a great addition and makes steaming collars and cuffs easier and more effective.

The fabric shaver is also excellent quality — it works really well at removing bobbles and refreshing clothes, making fabrics look almost new again.

I would also like to highlight the outstanding customer service. When my original parcel was delayed by Royal Mail, the Fridja team were very helpful, kept me updated, investigated the issue, and arranged a replacement without any hassle.

Overall, a fantastic product backed by excellent customer service. I would highly recommend Fridja.

July 7, 2026
Unprompted review
Rated 5 out of 5 stars

On recommendation I bought a portable…

On recommendation I bought a portable blender that I’d never heard of to replace my Blendjet. It took a while to arrive, but that was UPS’s fault, plus packaging was pretty banged up and parts missing. I’d had regular contact with the company including on the weekend which was great. The blender works great, but the company still offered me a new blender or a refund. I accepted the refund which came really quickly. The service was on another level actually and would happily recommend this company. Well done 👍🏼😎

July 3, 2026
Unprompted review
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Rated 5 out of 5 stars

I am very much enjoying my Fridja f2500…

I am very much enjoying my Fridja f2500 juicer, it’s so easy to use, and makes great juices.
The ordering process was absolutely brilliant, and my machine arrived within a couple of days.
Great customer service, great product ☺️

June 17, 2026
Unprompted review
Rated 5 out of 5 stars

It is a really nice juicer

It is a really nice juicer. Quick and easy to setup. Extracts most of the juice from the fruits. Is a bit tricky to clean though - but no big deal. Overall a great product.
The company is quick to respond to the queries.

June 9, 2026
Unprompted review
Rated 5 out of 5 stars

This is a great juicer and really easy…

This is a great juicer and really easy to use. The trash come out really dry so you know it’s extracting a lot of the juice from the fruit or vegetables which is also a good sign. It doesn’t have a lot of different pieces to wash up making it convenient too. Delivery was really quick and customer service were always at hand to answer any of my questions and queries

June 12, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely great product

Absolutely great product. Much more easier in every way than my previous one. Wanted to try Fridja after reading so many reviews which this product truly reflects. 100%recommend this to anyone who wants to invest in cold pressed juicer.

May 30, 2026
Unprompted review
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Rated 5 out of 5 stars

Pretty quick delivery

Pretty quick delivery. Been impressed with everything.
It has more power than others and a long power cord which is ideal for steaming your bed clothes.

June 2, 2026
Unprompted review
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Rated 5 out of 5 stars

Great steamer and great customer services :)

Hugest thanks to Fridja for pulling out the stops and rescuing us just as our F10 steamer stopped working just before my daughter's wedding (shout out to Joanne :)
It's a great little steamer but when it died and I found the only way to contact Fridja was via email, I thought I'd never get it sorted in time. Customer Services got back to me almost instantly and really pulled out all the stops to get me a replacement - day saved! It's really nice these days to actually find a customer services department with a heart. Thanks Fridja :)

May 28, 2026
Unprompted review

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