Was using Frive for a few months and was happy with the food to be fair. Bit on the pricey side, so when I noticed they had been charging me an extra £1 ‘temporary surcharge to cover costs due to o... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Yanna was friendly, patient and helpful while sorting out some confusing payments on my Frive account. She took the time to investigate, kept me updated and arranged a refund after confirming an extra... See more
I’ve tried a few meal prep companies which didn’t reach my satisfaction. Since using frive I’ve had no problems, the meals are tasty, nutritious, well prepared and arrive in a timely fashion. My... See more
The food is amazing, I look forward to every meal and find a new favourite at least once per week. The vegetables and sauces make the dish and the meat or fish is top quality. We've started trying the... See more
Company details
About Frive
Written by the company
𝗡𝗔𝗧𝗨𝗥𝗔𝗟 𝗛𝗘𝗔𝗟𝗧𝗛𝗬 𝗘𝗔𝗧𝗜𝗡𝗚, 𝙈𝘼𝘿𝙀 𝙀𝘼𝙎𝙔.
Nutritionist-approved, ready-to-eat meals that support your health and wellbeing.
At Frive, we believe everyone deserves convenient access to nutritious, delicious meals—no matter how busy life gets. We understand how challenging it can be to prioritise healthy eating while juggling a hectic schedule, which is why we’ve created a service that makes healthy eating effortless—by delivering 100% natural, ready-to-eat meals straight to your door.
Our chef-crafted, nutritionist-approved meals are designed to fuel your body with the best ingredients, saving you time and eliminating the stress of meal prep. With Frive, you get more than just meals—you get to save time, stay in control, achieve your fitness goals, and improve your health.
We use 100% whole foods, high in protein, macro-balanced, portion-controlled (400-650 kcal), gluten and dairy-free, with 30% organic ingredients. Our meals contain no ultra-processed foods (UPFs), no artificial ingredients, no low-quality seed oils, and no refined salts or sugars.
Contact info
Millharbour Court, 6 Watergate Walk, E14 9XH, London, United Kingdom
- hello@frive.co.uk
- frive.co.uk
40% off
4.4
Excellent
13K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fab service and fab food.
Fab service and fab food.
Have been ordering their food for quite a long time. Really happy with the quality.
Occasionally there is issue with delivery - seal broken, their customer service Fritz is great, sorted out straight away. Much appreciated.
October 10, 2026
Unprompted review
Excellent, hassle-free meals & top-notch customer service!
I’ve been using Frive for a while now, and it has made a huge difference in my weekly routine. The meals are healthy, fresh, and genuinely delicious, with great variety so you never get bored. It takes all the stress out of meal prep and eating well during busy weekdays.
A special shoutout to Roa in customer service who provided excellent support! Friendly, quick to help, and solved my query in no time.
Highly recommended for anyone looking for convenient, high-quality meal delivery!
October 11, 2026
Unprompted review
I was treated fairly after the delivery…
I was treated fairly after the delivery driver made a mistake.
October 11, 2026
Unprompted review
Quick and prompt response from…
Quick and prompt response from Beethoven! Sorted an issue with my delivery with immediate effect! Thank you!
October 11, 2026
Unprompted review
Fritz was super helpful and on point on…
Fritz was super helpful and on point on a weekend - great job
October 11, 2026
Unprompted review
Great customer care and service from…
Great customer care and service from Fritz. Promptly and accurately resolved my issue when I was ready to leave the service
October 11, 2026
Unprompted review
Very helpful always with enquiries and…
Very helpful always with enquiries and quick to respond resolved issues effectively !
October 11, 2026
Unprompted review
Initial disappointment - Good Customer Service
Initial disappointment with package arriving damaged and a challenge to access customer service on the weekend. However, this was resolved very quickly during normal working hours with prompt contact by the Frive team and a helpful and customer focussed approach.
October 11, 2026
Unprompted review
Reply from Frive
Hey there,
We’re really sorry that your first delivery arrived like this. This absolutely isn’t the standard we expect, and we understand how disappointing this must have been, particularly on your first order.
We’re also sorry that getting support took more effort than it should have. While Freya helps with initial queries, we have a dedicated Customer Support team here to investigate issues and help put things right.
We’ve been in touch with you directly and have tried to give you a call, as we’d really like to make sure your concerns are fully addressed. We’re also investigating the packaging issues with our Operations and Packing teams to understand what happened and help prevent this from happening again.
We appreciate you giving us the opportunity to look into this, and we’re sorry we’ve let you down. We’d really welcome the chance to put things right and provide you with a much better experience.
Team Frive
There was an issue with my order but resolved
There was an issue with my order but it was resolved very quickly. Thanks
October 11, 2026
Unprompted review
Tasty food and good sized portions.
April 29, 2026
Great customer service
Great customer service, quick and efficient, dealt with the issue and was very polite.
October 10, 2026
Unprompted review
To avoid - Unhelpful Service and Terrible Quality
I’ve had a terrible experience with Frive. After deciding to cancel my subscription due to the poor quality of their meals - everything is rice that tastes like sand and protein that tastes like Play-Doh - I was hit with an unexpected charge for a delivery I didn't want, directly after cancelling my subscription. Despite explaining that I was unaware of their specific cut-off times and that there was no explicit information about this, they refused to refund the order or stop the delivery, citing their own internal kitchen preparation schedule.
It is clear that their main priority is retaining money rather than providing a service that customers actually want. I have had to escalate this to my bank for a chargeback because their support team refused to resolve the issue fairly. Save yourself the stress and look elsewhere.
UPDATE: I was contacted by Frive, and they were extremely polite, which I will give them. They do talk to you, and listen to your feedback. This invalidates some of my words about their support, but I have still not been given a clear solution to my core issue, so my review stands.
October 6, 2026
Unprompted review
Reply from Frive
Hey there,
Thanks for sharing your feedback. We’re sorry to hear the meals didn’t meet your expectations and that the subscription process left you feeling frustrated.
Frive operates as a rolling weekly subscription, which is explained during sign-up. We also send reminder emails and app notifications to help customers manage upcoming deliveries. That said, we’re sorry this caught you off guard and appreciate your feedback on making the process as clear as possible.
We’ve been in touch with you directly to discuss your concerns and have now worked with you to reach a resolution.
We appreciate you giving us the opportunity to speak with you directly, and we’ll take your feedback on board as we continue working to improve the experience for our customers.
Team Frive
Food poisoning, out both ends.
The food is a disgusting soggy mess, offensive quality, that has no taste, pretty sure my cat's Untamed food tastes (and certainly smells) better.
It also gave us FOOD POISONING. OUT BOTH ENDS. HORRIFIC.
Good luck cancelling the subscription as well, it has to be done on a full moon before the first rays touch a virgin lake.
P.S: customer service is abysmal.
October 10, 2026
Unprompted review
Reply from Frive
Hey there,
We’re concerned to read your feedback and are sorry to hear about the experience you’ve described. Any report of possible food-related illness is taken extremely seriously, and we would always want to investigate this thoroughly with our Food Safety and Kitchen teams.
We’ve reached out to you directly as we’d really like to understand more about what happened. At present, we haven’t been able to match a recent delivery to the account details associated with this review, so we’d appreciate some further information to help us identify the order and ensure any concerns are properly investigated.
Regarding cancellations, Frive operates as a rolling weekly subscription, with changes needing to be made before the relevant cut-off. We appreciate that this process needs to be clear, and we have a dedicated Customer Support team available to help when customers have questions or concerns.
We’d welcome the opportunity to speak with you directly and understand the details of your experience. Food safety and customer wellbeing are priorities for us, and we want to make sure this is looked into properly.
Team Frive
Frive customer service is king 👑
Another 5 start review from me for Frive! Last time I mainly reviewed their meals which are an absolute knockout but today I specifically want to praise the customer service. I had a query regarding an introductory/blue light card discount and contacted the customer service about it. Any initial query goes straight to the AI assistant which by the way is really good as it recognised my query as something that needed human intervention right away. Fritz got in touch in no time and not only was he polite and understanding but also incredibly helpful! My issue was resolved within minutes with a very minimal further input from me and I was already a very happy customer but now I am not only a happy but also a very grateful customer and deeply appreciative of the exceptional care and service I received from Fritz.
I have noticed several 1 star reviews for Frive here and a lot of them complain about customer service but based on my experience I genuinely do not understand; the customer service is excellent and Fritz treated me with great respect and I could feel in the emails how happy he was to help me.
I highly recommend Frive not only for the exceptional quality meals and ingredients they use to make them but also for how they respect and appreciate their customers. Thank you Fritz, you really showed me customer service done right 💛
October 10, 2026
Unprompted review
Really quick response dealt with efficiently
Really quick response dealt with efficiently and in a lovely manner, great customer service. James was super helpful and I’m very pleased with how my query was dealt with
October 9, 2026
Unprompted review
My parcel was stolen from outside my…
My parcel was stolen from outside my home, tried to contact frive through email, WhatsApp, and the website helpline. All redirected me to an ai that just repeated the same questions after I answered them. I’ve asked for a refund, but the ai keeps forgetting. I feel scammed and no one to contact.
Update- I was finally put through to a person, they gave me a refund and apologised.
October 7, 2026
Unprompted review
Reply from Frive
Hey there,
We’re sorry your delivery didn’t reach you as expected. We’re glad our Customer Support team was able to get in touch, address your concerns and arrange a refund. We have a dedicated team here to help, and we’re continually working to make sure customers get the support they need. Thanks for giving us the opportunity to resolve this with you.
Team Frive
good i would like to continue
May 17, 2026
The dishes taste pretty good but the portions are quite small
The dishes taste pretty good, but the portions are quite small and don’t seem to match the advertised weights. For example, the Coconut Lime Leaf King Prawns are listed as weighing 388g on the packaging, but the actual weight was 332g including the plate, which weighs 26g. This means the food itself weighed approximately 306g, well below the stated weight.
October 9, 2026
Unprompted review
Reply from Frive
Hey there,
Thanks for sharing your feedback. We’re glad you’ve been enjoying the taste of our meals, but we’re sorry the portion weight raised concerns. Our meals are weighed by hand during packing, with a 5% allowance for variance, so we take discrepancies like the one you’ve highlighted seriously and have passed this to our team for further review.
We’ve been in touch with you directly and arranged a refund for the meal in question. We really appreciate you bringing this to our attention, as feedback like yours helps us identify where we need to improve.
Team Frive
Worth the hype!
The food is great, very tasty and easy to get sorted at the end of a long day! We did have an issue with a couple of meals being in damaged packaging, but I was refunded immediately for those. Thanks for your work James! 👍🏼
October 9, 2026
Unprompted review
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