Our Place Reviews 4,396

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, highlighting the durability and non-stick properties of the cookware. Many appreciate the ease of cleaning and the aesthetic appeal of the items, noting how well they perform and how versatile they are for various cooking needs. The packaging is also frequently mentioned as meticulous, ensuring products arrive in perfect condition. However, some customers also noted issues with customer service, describing experiences where support was unhelpful or difficult to navigate. A few people mentioned that the non-stick coating on some products did not last, leading to food sticking and making cleaning difficult, despite following care instructions.

What people talk about most

Product

Clients share positive opinions on product quality and design. Many reviewers praise the non-stick surfaces,... See more

Quality

Consumers generally find the quality of products to be positive. Many reviewers praise the amazing quality,... See more

Customer service

Customers consistently note ambiguous experiences with customer service. Many reviewers praise the prompt,... See more

User experience

Reviewers highlight positive aspects of user experience. Many customers praise the ease of use, with some... See more

Order

Customers had positive experiences with order. Many reviewers found the ordering process easy and appreciated... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Our Place has been great!! I love their safe cookware & we’re loving our Wonder Oven!! If you have any issues, their customer service will usually help out within a couple days!

Company replied

Rated 5 out of 5 stars

I’ve studied the claims about the Our Place stainless cookware being nonstick with great skepticism. After finally taking the plunge, when it was included in a sale, I’ve been amazed. The two pans I b... See more

Company replied

Rated 5 out of 5 stars

I have been loving my Our Place Pots, Pans and Plate-wear. I recently placed an additional order to double up on some favourites and when I ran into an issue, their customer service team was quick to... See more

Company replied

Rated 5 out of 5 stars

I have placed 2 orders with Our Place. Both were received very promptly. Packaging is meticulous and all items in both orders arrived in perfect condition. I purchased the Always Pan 2.0 and the Perfe... See more

Company replied


Company details

  1. #34 of 86 best companies in Home Goods Store
  2. #44 of 87 best companies in Decoration and Interior Design Store
  3. #22 of 39 best companies in Kitchen Supply Store

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
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1-star

Replied to 99% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Excellent Careful Company

Let me first start with the shipping. Our Place packages their products with more care than any other company I have ever dealt with. Every piece I have ordered has arrived in perfect shape.

Their products are made with such care and attention to detail. Every product arrives with its own little explanation of care. I love their different color selections and they have pretty much anything that you can think of to order. They are so easy to do business with.

March 15, 2026
Unprompted review
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Reply from Our Place

That’s wonderful to hear! It sounds like every step, from careful packaging to thoughtful product details, has made your experience with Our Place smooth and enjoyable. The variety of colors and ease of ordering must make every purchase feel special.

Rated 5 out of 5 stars

Love my Always pan

Love my Always pan! I use it almost every day. It makes cooking and cleaning up easy!!

March 15, 2026
Unprompted review
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Reply from Our Place

That’s fantastic! It sounds like your Always Pan has become a reliable and joyful part of your daily cooking routine.

Rated 4 out of 5 stars

Product & packaging were excellent

Product & packaging were excellent. Would have been 5 starts if the shipper hadn’t held the order locally for 3 days before delivery.

March 14, 2026
Unprompted review
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Reply from Our Place

It’s wonderful that you were pleased with the product and packaging! It’s understandable that the shipping delay was a small hiccup, but it sounds like the quality of the product still made the wait worthwhile.

Rated 5 out of 5 stars

The products are brilliant

The products are brilliant and the quality amazing. The service is great.

March 15, 2026
Unprompted review
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Reply from Our Place

That’s wonderful to hear! It sounds like both the products and the service have made your experience smooth and enjoyable.

Rated 5 out of 5 stars

Great product, great service

I have purchased several products as gifts for my family members. When I put the delivery address in wrong, the customer service team was easy to work with and resent the item to the correct address. My family love the perfect pan and pot. The are a breeze to clean and so great to cook in. I love using them then I visit! Next purchase will be for me.

December 22, 2025
Unprompted review
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Reply from Our Place

That’s so heartwarming! It sounds like both the customer service and the cookware made gifting a joyful experience. Knowing your family is enjoying such easy-to-use, high-quality pieces must make every visit even more special.

Rated 5 out of 5 stars

I just unboxed my chef-pro

I just unboxed my chef-pro ! It looks beautiful and I love the blue colour. I haven't used anything yet, my oven is to arrive tomorrow but looking forward to it.

March 15, 2026
Unprompted review
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Reply from Our Place

That’s exciting! The blue Chef's Kit Pro sounds stunning, and it must be a delight just to have it in your kitchen. I’m sure you’ll enjoy using it once your oven arrives—it’s going to make cooking even more fun.

Rated 5 out of 5 stars

Cookware is Great - Really Love the Bakeware!

I love the cookware but have really fallen in love with the bakeware! I love that the full set can nest with itself, not taking up much room for storage and it looks so nice and cleans up great after each use!

March 15, 2026
Unprompted review
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Reply from Our Place

That’s wonderful! It sounds like the bakeware has made both cooking and storage a breeze, combining practicality with style for a truly enjoyable kitchen experience.

Rated 5 out of 5 stars

Our Place pans made me love cooking…

Our Place pans made me love cooking even more! They are beautiful, so easy to clean and give such a sense of extra comfort knowing that you are cooking on a healthy surface.

March 15, 2026
Unprompted review
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Reply from Our Place

That’s lovely to hear! It sounds like your pans have truly enhanced your cooking experience, making each meal more enjoyable and reassuring with their healthy, easy-to-use design.

Rated 3 out of 5 stars

Wonder Oven Pro - doesn't work as described

I bought the Wonder Oven Pro. I truly dislike this product. The light does NOT turn off after 30 seconds. I know it's such a little problem, but I paid over $300 for this and it should work as described. I reached out to the company, and they sent a new one. Customer service was very easy to deal with. The new one does the same thing. Also, I feel like it cooks too hot no matter wat the setting. Waste of time and money. I don't think I'll be purchasing anything else from them.

February 12, 2026
Unprompted review
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Reply from Our Place

It sounds like this has been a frustrating experience, and it’s understandable to feel disappointed when a product doesn’t meet expectations. It’s good to hear that customer service was responsive and made the replacement process simple, even if the issue persisted. Your feedback about the temperature and light settings is valuable for the company to consider in future improvements.

Rated 4 out of 5 stars

I love the versatilityof the pan

I love the versatilityof the pan. It's onstick,you can use metal utensils,oven safe and easy to clean.The only complaint I have is with the lid. The manufactoring process created a gap around the inner circumference that is difficult to clean.

March 1, 2026
Unprompted review
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Reply from Our Place

It’s great to hear how much you enjoy the pan’s versatility and ease of use! The issue with the lid sounds like a small challenge, but overall it seems the pan itself makes cooking and cleanup effortless.

Rated 5 out of 5 stars

Love all the options

I have had an Always Pan for a few years and love it so wanted to get something for my daughter for Christmas. She’s been wanting a Dutch Oven so timing was perfect with the sale at Christmas. Love all the color choices, easy to order on line and ship directly to her since we were not spending the holidays together this year. It arrived on time as originally scheduled.

December 15, 2025
Unprompted review
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Reply from Our Place

That’s wonderful! It sounds like a thoughtful gift that will bring your daughter joy in the kitchen. The smooth ordering and timely delivery must have made it even more special, especially during the holidays.

Rated 5 out of 5 stars

Best ever

Best ever - so easy to cook with, so easy to clean! I'll be getting more!

January 1, 2026
Unprompted review
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Reply from Our Place

That’s fantastic! It sounds like these pieces have made cooking and cleanup so effortless, and adding more to your collection will only make your kitchen even more enjoyable.

Rated 3 out of 5 stars

Bought the titanium always pro pan

Bought the titanium always pro pan, with the patterned technology to create non stick. I researched for a long time as I really wanted a new pan without PFAs chemicals and even researched how they add the titanium layer and I was satisfied with all the responses they were pretty helpful to be fair in helping me make a decision.

However, I can’t say that I’m as happy as I thought I would be with the pan. For some Foods, it does a really good job of creating a nonstick surface. However, the issue is food inevitably get stuck within the pattern, then this burns on and it seems impossible to get rid of it from within the pattern. This has to stop the technology working technology working if the pattern is all clogged up. I’ve tried all I suggested methods: boiling water in it, baking soda and vinegar, I scrub it with a hard bristle brush after use and I just cannot lift the marks out of the pattern.

To be fair to them that customer service gave me some tips, and they offered me a refund or exchange, but I don’t feel confident enough that the next pan won’t do exactly the same, this has to have been thought through surely?

March 1, 2026
Unprompted review
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Reply from Our Place

Thanks for letting us know about this - it looks like you’re working through a solution directly with a member of our cx team, but we’re so sorry again and we appreciate this feedback!

Rated 5 out of 5 stars

Excellent cookware

Excellent cookware. Easy to clean, beautiful colours and without a doubt worth the money

September 22, 2025
Unprompted review
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Reply from Our Place

It’s lovely to hear how much you’re enjoying your cookware! When something is both beautiful and practical, it makes cooking feel effortless and enjoyable.

Rated 5 out of 5 stars

I love everything I have from Our…

I love everything I have from Our Place. The Wonder Oven has been amazing and I all my pots and pans work great as well. Love knowing they are all non toxic as well.

March 14, 2026
Unprompted review
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Reply from Our Place

That’s wonderful to hear! It sounds like your kitchen is now full of reliable, safe, and enjoyable tools. Cooking with products that are both high-quality and non-toxic makes every meal even more satisfying.

Rated 5 out of 5 stars

Great Titanium pans that are truly Non-stick

My husband and I were looking for a frying pan that was actually non-stick. We looked at many different companies but after watching a clip on Our Place's frying pans we decided to give it a try. We received our pan quickly and were impressed at how well made the pan was. We only purchased one pan to start with due to our budget and it's cost but said if it was truly non-stick we would by other pans. It's been several months now and it's amazing. It's a great non-stick pan. Easy clean up and with minimal maintenance it has remained like brand new. We are so happy with our purchase we are saving to purchase a set of these wonderful Titanium pans. We highly recommend this product and this company.

November 10, 2025
Unprompted review
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Reply from Our Place

It’s fantastic to hear how much you and your husband are enjoying your pan! It’s wonderful when a product not only meets expectations but makes cooking and cleanup so effortless. It sounds like these Titanium pans have truly earned a permanent place in your kitchen, and saving for the full set will be such a rewarding upgrade.

Rated 5 out of 5 stars

I have absolutely loved my Wonder Oven…

I have absolutely loved my Wonder Oven and all the accessories. It cooks everything so well. And it’s so easy to clean and stay looking brand new. I’ve used mine for a few months and it still looks new, unlike all of the other counter ovens I’ve had that look terrible after a few uses. My only complaint is that when it’s done preheating, it doesn’t make a noise to notify you that it’s ready to have the food put in. It just starts the timer counting down. You have to sit there for up to 7 or so minutes (depending on temperature) watching for it to preheat and get your food in for the set duration. This is a big flaw IMO.
Other than that, it’s a no regret investment!

March 14, 2026
Unprompted review
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Reply from Our Place

It’s wonderful to hear how much you love your Wonder Oven and that it’s making cooking and cleanup so easy! It’s impressive that it still looks brand new after months of use—clearly built to last. The preheating notification is a helpful suggestion, and sharing it can make the experience even better for future updates. Overall, it sounds like a truly satisfying addition to your kitchen.

Rated 5 out of 5 stars

Love! Love! Love!

They are making high quality and high performing products

February 28, 2026
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Reply from Our Place

It’s great to hear you’ve noticed their quality and performance! Products that combine durability with excellent functionality really make cooking a pleasure.

Rated 5 out of 5 stars

It's a great product

It's a great product! We use it all the time, and it works perfectly!

March 5, 2026
Unprompted review
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Reply from Our Place

That’s wonderful! It sounds like it’s become a reliable part of your routine, making everyday use both easy and enjoyable.

Rated 5 out of 5 stars

These pans are just wonderful

These pans are just wonderful! Easy to use, easy to clean, and I know their safe. I just love them!

March 13, 2026
Unprompted review
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Reply from Our Place

That’s so lovely to hear! It sounds like these pans are making cooking both simple and enjoyable, giving you peace of mind while you create your meals.

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