REBEL Reviews 815

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 807 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often finding them in excellent condition despite being open box items. People appreciate the fast delivery service and the affordable prices, which allow them to save a significant amount of money on quality items. However, some people were dissatisfied with the quality of certain products, noting instances where items were missing parts or arrived damaged. A few other people also felt that the order processing and shipping times could be lengthy, and that tracking updates were not always reliable.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and value. Many customers are pleased with the... See more

Quality

Customers had ambiguous experiences with quality. Many reviewers praised the excellent condition of items,... See more

Delivery service

Consumers find delivery service to be positive. Many reviewers praise the fast shipping times, with items... See more

Price

Customers consistently note positive experiences with price, often finding significant savings on items like... See more

Order

Reviewers mention ambiguous feedback about order. Many customers experienced significant issues, such as... See more

Reviews shaping this summary

Rated 4 out of 5 stars

UPDATE: Rebel made things right by responding quickly and issuing a refund. I was impressed by their professionalism and, given how they handled my concerns, I would consider buying from them a... See more

Company replied

Rated 4 out of 5 stars

I ordered 2 items that shipped separately. One was a twin platform bed for my granddaughter, it arrived perfectly, we assembled and it is beautiful and my grandbaby loves it. The second, was the Sha... See more

Company replied

Rated 4 out of 5 stars

Placing my order was easy. The item arrived in brand new condition. The box was a little damaged but it is expected. The only thing I was concerned about was the length of period to process and ship m... See more

Company replied

Rated 5 out of 5 stars

Purchased car seats for our vehicle and they just did not fit at intended. Product was received as expected. Coordinated with customer service to process the return and even assisted with a 2nd retu... See more

Company replied


Company details

Written by the company

REBEL is the ultimate destination to Shop Smarter™. By offering unbeatable savings of up to 70% off on open-box and overstock products in the baby gear and home space, REBEL makes it simple to shop with purpose every day. REBEL partners with over 2,500 of the most popular brands to bring the very best assortment of open-box and overstock products right to their customers' doorsteps. As the only certified B-Corp in returns recommerce, REBEL keeps more than 25 million pounds of product out of landfills annually.


Contact info

4.1

Great

TrustScore 4 out of 5

815 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 95% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great shopping experience

I have had nothing but great experiences shopping with Rebel! Everything is exactly as it shows. Great Quality and shipping is good. I’ve places several orders and will definitely continue shopping with them. 10/10 recommend

February 19, 2026
REBEL logo

Reply from REBEL

Thank you so much for the wonderful feedback. We are glad to hear you have had consistently great experiences shopping with REBEL.

We truly appreciate the recommendation.

Rated 1 out of 5 stars

I was sent the wrong item

I was sent the wrong item. It was the right glider but was sent a completely different material than I had ordered.

February 19, 2026
REBEL logo

Reply from REBEL

Thank you for bringing this to our attention. We are sorry to hear the item you received did not match what was ordered.

Please reach out to support@fromrebel.com with your order number and reference this review so our team can take a look and help.

Rated 4 out of 5 stars

Britax Grove stroller

Stroller was exactly as described,arrived in perfect condition.
The only reason for the 4 stars is the delay in shipping.

March 1, 2026
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Reply from REBEL

Thank you for your feedback. We are glad to hear the stroller arrived exactly as described and in great condition. We also appreciate the note about shipping and will continue working to improve.

Rated 2 out of 5 stars

Used toaster doesn’t work

The toaster you sent me had obviously been through more than one return… the handle to put down toast does not work. Why send it at all?

February 19, 2026
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Reply from REBEL

Thank you for bringing this to our attention. We are sorry to hear about the issue with the toaster.

Please reach out to support@fromrebel.com with your order number and reference this review so our team can take a look and assist.

Rated 5 out of 5 stars

Definitely Buy Through Rebel!

Such an amazing experience shopping through Rebel. We got an AMAZING deal on a bike trailer for my father in law. Item was in brand new condition too! Will definitely shop with Rebel again ☺️

February 19, 2026
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Reply from REBEL

Thank you for the wonderful review. We are so glad you found a great deal and that everything arrived in excellent condition.

Rated 5 out of 5 stars

Perfect

Great prices, shipping is pretty quick, items delivered just as advertised. I’ve ordered twice already.

February 19, 2026
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Reply from REBEL

Thank you for your support. We are glad to hear your orders arrived as expected and appreciate you shopping with REBEL again.

Rated 1 out of 5 stars

We ordered a travel system for our soon…

We ordered a travel system for our soon baby to be. We waited two weeks after we ordered it but our order was still processing. We finally received an update that our order was cancelled but no explanation at all. When I contacted customer service via email, since they did not have a phone number. They stated the order was cancelled and they could not give me a reason why due to the email thread being “unsecured”. That is such an absurd excuse and I will not be recommending this company to anyone. Now we have to wait 6-10 days for a refund and still have no car seat for our baby that is due any week now. Horrible experience.

February 23, 2026
Unprompted review
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Reply from REBEL

Thank you for sharing your experience. We are sorry for the frustration around the cancelled order, especially with timing being so important.

If you would like us to review this further, please reach out to support@fromrebel.com and reference this review so our team can take another look.

Rated 2 out of 5 stars

Poor shipping quality and customer service

I ordered a car seat, open box condition. When it arrived the box looked like it had been through it. It was half open, and completely crushed. The car set was thrown in the box- no packaging inside, nothing protecting the car seat from the elements which easily got into the box, and a strap cover was missing.

I reached out asking about an exchange. I specifically asked, given the nature of their business, how they could guarantee an exchange. I was assured by the rep they had some in stock and could ship me a new one, once I shipped the one I received back. Within hours of shipping the seat back, they emailed me saying they received notice I dropped it off, and due to a technical issue they are going to refund me, as they don’t have anymore. I had talked about a partial refund with them, if I were to keep it vs going through the hassle of taping it back up and getting it to a FedEx, and likely would have done that.

I emailed them saying the whole reason I pursued the exchange was because they said I could get another one. I asked what they could do to given the aggravation, and they never responded back. You can only email, there’s no phone number. Very disappointed.

February 18, 2026
Unprompted review
REBEL logo

Reply from REBEL

Thank you for sharing your feedback. We are sorry to hear about the issues with packaging and the exchange process.

Please reach out to support@fromrebel.com and reference this review so our team can review the details and assist.

Rated 5 out of 5 stars

Best site

Best site! Best prices. I was leary at first because the prices were great. Purchase was perfect! Some people complained of “open box” it literally says whether it is or isn’t on the listing 🤦‍♀️ highly recommended!

October 3, 2025
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Reply from REBEL

Thank you for the great review. We are glad to hear you had a positive experience and found a great deal.

We truly appreciate the recommendation.

Rated 1 out of 5 stars

Broken item. No customer service. Unable to return

Received an item that did not work (baby swing) almost a month later and still not able to get someone to help me return it. They claimed I couldn’t use my 7 days return protection when it had only been 5 days since it had been delivered. Still waiting to be helped. It feels really scammy. I’d rather pay full price for any item than use this website again. Not worth it.

February 15, 2026
Unprompted review
REBEL logo

Reply from REBEL

Thank you for bringing this to our attention. We are sorry to hear about the issue with the item and the difficulty getting assistance.

Please reach out to support@fromrebel.com and reference this review so our team can take another look and help.

Rated 4 out of 5 stars

Great customer service

Great customer service

February 3, 2026
Unprompted review
REBEL logo

Reply from REBEL

Thank you for the kind feedback. We are happy to hear you had a great experience with our customer service.

Rated 5 out of 5 stars

Great!

I love shopping from Rebel! Great quality and great price! Will purchase from this site again in the future!!

January 21, 2026
REBEL logo

Reply from REBEL

Thank you for sharing. We are happy to hear everything arrived safely and without issues. We truly appreciate your continued support.

Rated 5 out of 5 stars

I likes thanks you

October 2, 2025
REBEL logo

Reply from REBEL

Thank you for the kind feedback. We are glad you had a great experience and found strong value in your order. We look forward to serving you again.

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