Frontier Communications Reviews 849

The off shore customer service rep we spoke to admitted his English was poor. In fact he could not understand anything we said. He would laugh and say nothing. He did say he was n the Philippine’s.
We could not at all explain why we called, he could not say much more than hello. .

If it would let me give -5 stars, I would. Terrible service. I called Frontier when my Internet kept dropping. I was told first it was my ONT, then the router, which they upsold me on the WHOLE HOUSE WIFI. I waited 5 days for the 2 Eeros to arrive. I attempted to set these up myself but it didn’t work. I called Premium Tech Support, which they also upsold me on. When they couldn’t get it fixed, was told I needed a new MOTO. I waited another day for the tech to arrive. Tech supposedly fixed the issue but I returned home from vacation to find my devices buffering, including my Netflix and online videos. I tested my speeds, no joke, download 1.08MBPS, upload 85MBPS, paying for 150/150. I spent another hour and a half on the phone with the technician. First person once again said it was my ONT, 2nd one restarted my router (EERO). Max speed during multiple tests, 100/100. The tech said it was “Up to 150/150” so anything above 100 was working. I told him my old router was faster than the Eeros crappy things. He said I could go back to the old router. He also said I had “too many” things online. Uh, no more than I had when my old router was working. I will file a complaint with the FCC. FRONTIER needs to be accountable to their customers. Unfortunately, the are the only ISP in my area so they have me. Give me choices!

Let me explain, in May I my service with Frontier phone and internet service was a day-by-day experience at the shop. they message me saying it has been fixed and would work for part of a day this lasted a couple weeks. the problem was all on their end. the messaged me and said they would give me a discount rate cause of this and it might take up too two billing cycles. well I got the second billing and still no discount. so called billing and was told I was entitled to a $2 and change discount. has anyone else experienced this? my bill runs over $240.00 every month. and to lose service for two weeks till they correct this? $2 dollars and have me wait two months for this discount? has anyone had any better results complaining to the FCC or FTC? is so please e mail me . Thank You

Awful! Runaround and deceptive billing. Avoid at all cost. Or, you will pay, and pay, and pay. You have been warned.

Buyer beware
Frontier internet speed is slow and has a lot of outages. Plan to spend a full day waiting on hold each time you need to talk to someone who might be able to help.

I disconnected my frontier service because my ring cameras wouldn't connect. I then I went with Starlink which is day and night better than frontier.

I then mailed my modem back per frontier's instructions. Frontier then charged me $50 to re stock the modem. Frontier then said I didn't send the modem back after they charged me to re stocking the modem. Frontier then I needed to provide ups tracking for the modem or would be billed another $150 to $400

Fortunately, I saved the tracking and gave it to Frontier. Frontier instantly said I would not be billed because I now gave them the tracking but the non return modem message along with threat to bill up $400 is still in my online portal.

My feel is frontier is using the crooked disconnection practices as a revenue stream when customers finally get tired of the poor quality internet and customer service.

Corporate pirates

We cancelled service for my mother-in-law. She was moving to a new apartment in the same complex. The managers told us they had had trouble with Frontier technicians doing some prohibited things in the main cable boxes at the complex. We called and cancelled service 5 days into a new billing month. That went fairly easily. Frontier still wanted to charge us for an entire month's service even though we cancelled 5 days into the new cycle. Some nonsense about once the bill was generated they would not offer any credit or prorated billing. I threatened to leave bad reviews everywhere I could and the service rep got permission from her supervisor for a "one time credit". To be fair the rep was very helpful and friendly, just bad company policy.

I have never written a review but I want consumers to be aware of who they are doing business with. I had Frontier for several YEARS (even through the countless service interruptions). I cancelled Frontier's services due to them not being able to beat competitor's pricing and service. At that point, I would have rated them a 3.5. But their equipment return and re-stocking fee is a scam. You MUST mail in the equipment, thus justifying the re-stocking fee of $50. Even when I told rep. that there is a Frontier office nearby for me to return in person, I was told no only will they not be able to "log" that I returned the equipment. I would, additionally, be charged for the equipment ($108) because there would be no record that I returned it at all. I will never return as a Frontier customer.

Raised monthly internet price with ZERO advance notification. Bill just shows up with a completely unexpected higher rate. That is both unprofessional and disrespectful to your customers. I'm curious if the people behind this decision to raise rates without telling customers would like it if, for example, the companies they do business with raised their monthly payments with no advance notification whatsoever?!?! I bet you wouldn't like that either so why do you think it's ethical or morally acceptable for you to do that to others???

I called Frontier asking for help resolving issues with a weak WiFi signal from the Frontier-supplied router. During the call, I explained that I had tried adding Google Nest Mesh Routers and this was not really fixing my problem. The tech deceptively told me that, for a small monthly fee, Frontier could "replace my router" with one that had a much stronger WiFi signal. What actually arrived were two worthless "Eero" mesh routers -- the same thing I told the tech I had already tried and didn't work, but with much better equipment. I immediately made arrangements to return these pieces of trash. Now, months later, I just got billed $100 for "unreturned equipment" despite the fact that I am currently holding in my hand the "Frontier Equipment Return Receipt" I got from the UPS store.

Do NOT agree to rent Eero mesh routers from Frontier. This is a scam, and Frontier will apparently actually cheat you if you do rent them and then try to return them. Good mesh routers can work, but what actually solved my problem was getting into my attic and adding two ethernet wires to different parts of my house. Now I have three Google Mesh Routers, with one of them as the "central" one and the other two backhauled to that one using the wired connections. I get GB speeds (OK, 200-400 Mb/s, but I'll take it) everywhere -- exactly what I was looking for.

Horrible experience! We have a business in a tourist area. Our WiFi went down so I called to schedule a technician. We waited and waited and waited some more! Finally 30 minutes after our appointment window we receive a message that they are sorry and will reschedule for 24 later… not we’ll get you in first thing the following day. Unacceptable! We are literally losing thousands of dollars a day because they are 100% unreliable and incompetent! I will be looking for a new company!

Had fiberoptic cable installed on June 26, 2025 (Th). Spent Fri, Sat, Sun, Mon trying to set up my online account and app access but kept getting error message. GigChat is horrible, just loops topics, will not provide any access to a human being. Must call 800-921-8101 and go through a set of very poorly designed questions.

On June 30, 2025, I finally got through to a Philippine call center who could only parrot her script and not explain anything on her own.

I was told I need to receive - by paper in US Mail - an "Authentication ID number". Then I have to call the 800 number back to receive an Account # and Account PIN. Only then will I be able to register a login for the website and app.

I can't check to ensure that the AUTO PAY feature is set up correctly until I receive the Acct Authentication ID in the mail (7-10 calendar days).

Once the door-to-door sales rep who sold me the account got his commission, there was no follow-up or text responses. Signing up with him saved me the "installation" fee that would be charged if I chose to sign up on the website.

The internet feed itself seems to be working fine. The installation guy (subcontractor to Frontier) was efficient and polite.

Refusing to cancel accounts. Called multiple times. Very racist against white people. A joke of a company.

They did the ole bait and switch. Set up auto pay now I'm signed up. No more auto pay discount.

Day 11 of Internet going out between the hours of 8 and 1 AM. This used to be the fastest Internet when they talked me into changing from spectrum it worked great now I can barely get the damn thing to load my laptop so I can work you check the app. It says oh good speed you go to a speed test it’s not good. I would not recommend this to anyone.

Here is the frontier scam. First, service is discounted $10 for auto pay. You can't set up auto pay until tech comes out and activates service. They immediately bill you and charge the $10 before it's possible to set up the autopay. I took the 39 minutes to get my $10 refunded. Then my next bill they charged me an extra $10 for whole house wifi (Luckily, I have a text from their rep confirming the price and no equipment costs). Tried calling them to credit me the$10 or cancel. Can't get anyone on the phone.. I also did some research and found my router, the erro 7 pro, is the base included router and the 7 max is their $10 upgrade. So they are billing me for the router I dont have.
Either way, I'm done. Gonna return this equipment and cancel service. I'm sure they will attempt to charge me a restocking fee or something to get more money from me. I'm armed with the origional text message and all the fine print to show they breached and my bank will back me up. These guys are slimey and will have to go straight or they won't be in biz long

I spoke with customer service on 6-11-25, and they supposedly gave me 3 months of free phone and internet. This was due to them leaving me without internet for 14 days. I was unable to order groceries or pay bills, etc. They were VERY aware of these facts because I told them how dire it was. I was running out of food in 4 days. I spoke with Tech support on 5-30-25 to report NO INTERNET. No Tech was going to come until 6-13-25, despite these facts. I signed with someone else for internet and called to cancel Frontier on 6-11-25.
On 6-13-25, I found out they charged me $191.13 and took it out of my checking. They are liars and thieves. The next step after the below is a CLASS ACTION LAWSUIT. File all Frontier complaints with the FCC. If they get enough of them, they will act.
Send a complaint to the FCC:
consumercomplaints dot fcc dot gov or call 1-888-225-5322

Frontier has big promises and falls very short in returns on those promises. From personal experience, I paid for the ‘upgraded’ 1 gig internet service and had nothing but issues. With the one gig Internet service, you should be able to have multiple device hooked up and able to use them at the same time with no issues whatsoever. I had frontier for two years and it felt as though they were throttling my service the entire time. At one point I couldn’t even stream high definition TV. I had a technician come down and they couldn’t find anything technical wrong. So they switched out some equipment. I’ve run multiple speed tests throughout the years and they’re all bad. The last one I did a winch I was getting .25 MB per second was the icing on the cake and made me switch to a different provider. From my personal experiences, I would never recommend frontier Internet.

My neighbors were paying half the price for internet and Frontier would not adjust their billing, so I cancelled service, returned their equipment, and a month later received a bill for 'restocking' equipment they likely won't use due to its age.

Internet went down, was able to get on a Giga chat and was told there was an outage and they were working on it. We were also told there was not an outage. They said they could fix it from their end; however, a technician was scheduled for 5-days later. I've never had an issue before but felt lied to about when service would be restored.

Terrible service at best. Less than a month ago I called because my internet went down on a Tuesday. After working with a technician he told me they needed to send a technician out for repairs and the earliest he could come was Friday between 1-4pm, three days later. Now today my internet is down again. After working with a technician on the phone they say my modem is bad. They need to ship me a modem that I will receive in three days. What HORRIBLE SERVICE!!! They are the worst internet provider without a doubt.