Renewing my buildings insurance was a doddle. The premium was better than Confused.com's best offer and so I was more than happy to renew the existing policy. This makes a welcome change from the time... See more
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Review summary
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Forms were easy to fill in. Renewal letter and email were sent in plenty of time. Renewal quote was excellent. Have not had to make any claims and hopefully never will so am unable to comment on custo... See more
Frontier Home Insurance offer a very affordable premium which has all of the same key benefits included within the cover as other Insurers but at a more attractive price. The fact that the company ha... See more
Easy to use the online system. Good price in comparison to other providers. Seems to provide all I need. The winner of the Moneyfacts provider of the year award helped to choose Frontier.
Company details
- Insurance Agency
- Cycle Insurance Company
- Gadget Insurance Company
- Home Insurance Agency
- Landlord Insurance Company
Written by the company
Frontier Home Insurance is an innovative insurance intermediary providing a wide range of home and residential landlord solutions. We use the latest technology to provide a simple self-service solution that allows you to update your cover as your life changes. Rest assured that existing customers always get offered our best prices which are the same or cheaper than those offered to new customers.
Frontier - Protect the things you value most
Written by the company
- Price promise
- We offer customers the best price, both initially and at renewal, and have no hidden costs.
- No Administration Fees
- Once your policy is set-up there are no fees to update your cover.
- Flexibility
- 24/7 access to update, renew or cancel cover. Product adapts to your changing circumstances. Get the right cover for your treasured possessions with no imposed policy limits.
- Any type of property covered
- Houses, Flats, Park Homes and Static Caravans all catered for.
- Mix and match on how you use your property
- Main home, Second / holiday homes, Investment let, Airbnb hosts and even Unoccupied properties quoted online.
Contact info
1st Floor 5 St Helen’s Place, EC3A 6AB , London, United Kingdom
- support@frontierinsurance.co.uk
- frontierinsurance.co.uk
4.6
Excellent
15K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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straightforward and unambiguous
August 10, 2026
easy to follow steps and process
August 11, 2026
Renewal easy to negotiate on website
Renewal advice sent well in advance by text and e mail, conditions easy to check. Payment easy online. Not had to make a claim so cannot comment on efficiency of claiming against policy.
August 11, 2026
Easy to review policy and make changes
Easy to review policy and make changes. Didn't take too long. Straight forward questions
August 11, 2026
quick and straight forward set up
quick and simple renewal saving almost 50% off my previous company
August 11, 2026
Simple web site with easy-to-read…
Simple web site with easy-to-read summary of the policy.
August 11, 2026
easy and convenient.
August 11, 2026
Easier to use than other sites
August 11, 2026
Photos
It would have been easier to have prior notification of the need to photograph high value items. This added time to the final purchase process.
August 11, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Needed to alter the details of my house…
Needed to alter the details of my house policy (new porch and shed). AI directs me to Property Details page, where the only relevant change I can make is to increase the value of the property. I have done so but I do not know if I am now properly insured or not. No contact number on the website that I can find, just ai. I may be being dumb, but I am also worried. We are commonly reminded that our policies must be accurate,
August 11, 2026
Reply from Frontier Home Insurance
Dear Dr Jonathan Marsh,
Thank you for your feedback.
We're sorry to hear that you found it difficult to update your policy details and appreciate your concerns about ensuring your policy information is accurate.
We have reviewed your policy and can confirm that the porch does not need to be declared, as it forms part of your buildings cover. However, the shed does need to be disclosed as an outbuilding on your policy.
Please note that we have reviewed your online session and can confirm that all of the available options on the Property Details page were displayed, not just the option to increase the value of your property.
We appreciate that this option may have been overlooked. However, the available fields are clearly displayed on the Property Details page, allowing you to update the relevant information as required.
We have sent you a separate email containing step by step instructions on how to make this change. Please check your inbox, and if you cannot find the email, please also check your junk or spam folder.
If you require any further assistance or have any questions, please contact us via Live Chat during normal business hours or email us at support@frontierinsurance.co.uk. Our agents will be more than happy to assist you.
Thank you for choosing Frontier Insurance.
Kind regards
Cover Team
A reassuring way to renew Home Insurance at a competitive price
A convenient and reassuring way to renew your household and Contents cover.
Details of valuables need serial numbers and photos but this is good practice.
Good Value as well.
August 11, 2026
The reminder of renewal is perfect…
The reminder of renewal is perfect timing and the ease of renewing the polivy again is very simple.
I made an amendment to the policy and again this was so easy and the premium is clear at all times.
August 10, 2026
Simple to navigate
Simple to navigate, excellent policy and worth changing, in order to save money!
August 10, 2026
QUICK AND CLEAR
August 10, 2026
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