I escalated a complaint to Frost regarding an unresolved issue related to nsave. It has now been 3 days since I sent my complaint email, and I have received no acknowledgment and no response. After... See more
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See what reviewers are saying
Opening an account without stepping your foot inside a physical branch? Easy with Frost. I was up and running with my new account within hours. I like the app easy and intuitive design, which for... See more
Company replied
I have used the Frost card several times during my holidays, and I have found it to be very easy to use. The card is widely accepted at most places, which is convenient. The app is fantastic - it's ea... See more
Company replied
I've been using the Frost app for a couple of months now. The app itself is incredibly visually appealing, with a clean and fresh look, that's pretty straight forward to navigate. When I was initia... See more
Company replied
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2.6
Poor
67 reviews
Hasn’t replied to negative reviews
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Wow these guys are amazing accepted my…
Wow these guys are amazing accepted my first try around got card within a week fast opening transfer money now glad say I have no got bank account very good keep up good work!!! ❤️
August 8, 2023
Unprompted review
Reply from Frost
We love to hear it, Courtney. Quick and easy account opening is one of many strings to our bow, have fun experiencing the rest!
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Good choice
Its user-friendly interface, top-notch security, and innovative financial tools make it the right bank. Highly recommended!
July 29, 2023
Unprompted review
Reply from Frost
Why thank you Hugo, we're glad you're enjoying all the features that Frost currently has to offer! We have much more in the pipeline.
Great app /money management been with…
Great app /money management been with them a month can’t fault them what so ever
July 31, 2023
Unprompted review
Reply from Frost
Here's to many more months (and years) together Jack!
Love frost
Love frost! Very simple & easy to manage my account & savings
Love the frost debit card😅
July 27, 2023
Unprompted review
Reply from Frost
Hey Liban,
We love Frost, too! Is that big headed of us? We don’t care – we spent a lot of time perfecting our debit card and streamlining our interface, so we’re more than happy to lap up the praise 😅
Thanks a bunch,
The Frost Team
Good bank with Excellent Customer Service
Excellent Customer Service, doing really great for a startup bank. Only thing missing is Apple Pay feature and bank statement feature. Overall, a good bank and there’s more room for improvement.
July 27, 2023
Unprompted review
Reply from Frost
Hey Goddy,
We appreciate the lovely words and have passed them on to our Help & Support team!
Apple Pay and bank statements are very much on our radar. Watch this space for other updates in the meantime!
Cheers,
The Frost Team
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The app is efficient and simple to understand. Love it
The app is efficient and simple to understand. Customers services are also good and helpful
July 27, 2023
Unprompted review
Reply from Frost
Hey happy customer,
You know what they say: "efficient and simple wins the race" – or at least they should anyway…
We appreciate the love for our Help & Support team, too!
Thanks a bunch,
The Frost Team
Reply from Frost
Hi Fritz,
We’re sorry to hear you had issues with verification. Like many other financial institutions, we take robust identification measures to protect ourselves and our customers against fraudulent activity.
You can find out more about this here:
https://intercom.help/frost-money-ltd/en/articles/6178048-i-m-unable-to-sign-up-because-of-problems-with-my-id
In the meantime, please contact our live chat in the bottom right corner of the page below where a real member of our team will be able to assist you.
https://intercom.help/frost-money-ltd/en/
Thanks,
The Frost Team
So far so good!
Great to see a fintech based in the north!
Clean app that seems to be regularly updated. Great card design that can be added to Google Pay.
Would like to see notifications and biometric login enabled, hopefully these are being worked on...
July 8, 2023
Unprompted review
Reply from Frost
Hey Adam,
We’re chuffed to hear you’re enjoying the app and card design! Cool and clean was exactly the vibe we were going for, so thanks for your kind words.
Notifications and biometric login are very much on our radar. Watch this space for other updates in the meantime!
Cheers,
The Frost Team
They collect my details
They collect my details, but not answering to my questions. No telephone number, no email. Very suspicious
July 4, 2023
Unprompted review
Reply from Frost
Hi Opara,
Have you tried messaging our Help & Support chat? Click the bottom-right icon on the link below to speak to one of our team members.
https://intercom.help/frost-money-ltd/en/
They’ll be happy to help and will provide a response as quickly and efficiently as possible.
Thanks,
The Frost Team
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Very useful Banking System
Very useful Banking System, quick and efficient!
June 15, 2023
Unprompted review
Reply from Frost
Hey Pawel,
So pleased you’re enjoying the app – keep an eye out for more features coming soon!
Cheers,
The Frost Team
Quick and efficient customer service…
Quick and efficient customer service and very easy to use. Highly recommend
July 3, 2023
Unprompted review
Reply from Frost
Hey Peter,
This is great to hear and you’ve made our Help & Support team smile – thank you! 😁
Ensuring a smooth user experience was an absolute no-brainer when we built our app, so we really appreciate this kind of feedback.
Thanks again,
The Frost Team
Absolutely rubbish
Absolutely rubbish. Problems with verification. No CS. Waste of time
June 21, 2023
Unprompted review
Reply from Frost
Hi Jack,
We’re sorry to hear you’ve had verification problems. In order to prevent fraudulent activity and keep Frost secure, we run strict verification measures that are standard within the industry. Find out more below:
https://intercom.help/frost-money-ltd/en/articles/6178048-i-m-unable-to-sign-up-because-of-problems-with-my-id
For assistance, contact our Help & Support chat by clicking the icon in the bottom-right corner of this link: https://intercom.help/frost-money-ltd/en/
This is monitored by real members of our team who will aim to help you resolve your issues in a timely manner.
Thanks,
The Frost Team
Easy to use app and great customer service!
I've been using the Frost app for a couple of months now. The app itself is incredibly visually appealing, with a clean and fresh look, that's pretty straight forward to navigate.
When I was initially setting up my Frost account, I had a couple of verification issues. However, the Frost customer service team was on hand to help, which they did - swiftly and efficiently. They were incredibly friendly and helped me solve my issues and start making the most of the app!
June 7, 2023
Unprompted review
Reply from Frost
Hi Haley,
Result! We’re chuffed to hear you got the help you need from our dedicated support team during your set up. Thanks for sharing this with us and we hope you continue to enjoy gliding around our app 🏂
Cheers,
The Frost team
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Awful support
An in app chat is awful, replies were quick but it was more of a copy and paste kind of chat, didn’t get the help I needed and it felt like I spoke to a bot. They will probably do the same when they reply to my review - copy and paste some automatically generated useless answer.
Do not recommend.
May 29, 2023
Unprompted review
Reply from Frost
Hi Bart,
We’re sorry to hear that you didn’t find a solution to your problem from our in-app chat. Our Help & Support chat is monitored by real members of our team who always aim to help customers resolve their issues in a timely manner.
If you would like further support, please send our team another message with specific details of how we can help.
Thanks,
The Frost Team
I’m closing my account after I receive…
I’m closing my account after I receive my money . You left me stranded with a two year old after sending money to account I have used countless of times . Y’all need to get weekend workers because this is not it .
May 26, 2023
Unprompted review
Reply from Frost
Hi Rona,
We’re sorry to hear you’ve had trouble accessing funds. For security reasons, we closely monitor all transactions that run through Frost.
Please contact Help & Support, either in the app or via the link below, so we can help you resolve this issue.
https://intercom.help/frost-money-ltd/en/
Thanks,
The Frost Team
Declined me an account because of…
Declined me an account because of previous CIFAS from three years ago, really wanted to use a frost account but they're not letting me.
April 17, 2023
Unprompted review
Reply from Frost
We take a risk-based approach on all Frost account applications. Our risk appetite is based on multiple factors, which are informed on an ongoing basis.
We leverage the National fraud database, industry networks & shared best practices, and monitor evolving digital footprint risks highlighted by third-party fraud prevention data providers.
These measures are taken to protect the interests of our business, the safety of our valuable customers and the wider public.
My account has been frozen
My account has been frozen , waiting for tranfer to still arrive in account dont know, if they will return the funds to the account it came from . Also asking for i.d and statement with adress. Still havent got a reply...
Cpmmunication is poor, still struggling to get funds or answer..
March 28, 2023
Unprompted review
Reply from Frost
As part of Frost’s regulatory responsibilities, we have the right and obligation to perform enhanced due diligence on selected customers.
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Unreliable and untrustworthy
They weren't happy with my transactions and so froze my rent payment for 3 days and then closed my account.
Be wary, they want you to deposit money and then spend it how they choose.
No weekend customer service so if their system flags something "suspicious" you'll have no access for a few days.
Good luck if you use them.
March 12, 2023
Unprompted review
Reply from Frost
As part of Frost’s regulatory responsibilities, we have the right and obligation to perform enhanced due diligence on selected customers.
In this particular case, the account holder got access to the funds and sent it outbound so would have been able to pay any bills, if that's what the transaction was for.
As per our Account Terms, we closed the account with the appropriate notice.
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY - THEY STEAL YOUR MONEY!!!
I was asked to send ID to confirm my identity on a Friday. I didn’t have a bank statement so called my bank to send it by post but before I even received that they suspended my account. I didn’t once deny to send ID. They then charged me £15 account closure fee when i didn’t even ask for my account to be closed. That is absolutely taking the p. I want my £15 back!! Why tf did you close my account YOURSELF you impatient a***oles and then charge ME an account closure fee? Are you right in the head?
February 23, 2023
Unprompted review
Reply from Frost
As part of Frost’s regulatory responsibilities, we have the right and obligation to perform enhanced due diligence on selected customers. In this particular case, the account holder refused to provide the requested documentation to support EDD. As per our Account Terms, we therefore closed the account with the appropriate notice, and applied the standard closure fee that is accordingly cited in our terms.
The easy-to-use card and app that makes managing your money a breeze.
I have used the Frost card several times during my holidays, and I have found it to be very easy to use. The card is widely accepted at most places, which is convenient. The app is fantastic - it's easy to use and allows you to monitor your spending. When I transfer money into my account, it's visible in my account within a short time. I highly recommend using this card, especially if you are planning to control your finances and track your expenses.
February 21, 2023
Unprompted review
Reply from Frost
So pleased that you’re enjoying the app – keep an eye out for more features coming soon!
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