I escalated a complaint to Frost regarding an unresolved issue related to nsave. It has now been 3 days since I sent my complaint email, and I have received no acknowledgment and no response. After... See more
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Opening an account without stepping your foot inside a physical branch? Easy with Frost. I was up and running with my new account within hours. I like the app easy and intuitive design, which for... See more
Company replied
I have used the Frost card several times during my holidays, and I have found it to be very easy to use. The card is widely accepted at most places, which is convenient. The app is fantastic - it's ea... See more
Company replied
I've been using the Frost app for a couple of months now. The app itself is incredibly visually appealing, with a clean and fresh look, that's pretty straight forward to navigate. When I was initia... See more
Company replied
You should know
2.6
Poor
67 reviews
Hasn’t replied to negative reviews
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Opening an account was a breeze!
Opening an account without stepping your foot inside a physical branch? Easy with Frost. I was up and running with my new account within hours.
I like the app easy and intuitive design, which for non tech-savvy person like me is a bliss. I like their spending statistics screen showing me where I can cut on costs - all very handy in current situation!
November 18, 2022
Reply from Frost
If you carry on like that Mac, our heads will get too big for the office! In all seriousness though, thanks so much for your glowing review 😊
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Great bank
Don’t listen to the bad reviews!!
Great service, signing up was quick and easy.
Option of a virtual card or physical.
Easy to navigate on the app.
Customer service is always quick to respond and very helpful
No issues with Frost! Keep going
November 18, 2022
Unprompted review
Reply from Frost
So pleased that you’re enjoying the app – keep an eye out for more features coming soon!
Great money app
Great money app, easy to sign up and to navigate. The exchange rates on the debit card when I am travelling abroad are much better than my current bank. Looking forward trying the utility bill switching soon.
November 17, 2022
Unprompted review
Reply from Frost
Keep on conquering your finances with Frost 😎
Warning this bank has frozen my wages…
Warning this bank has frozen my wages for over 3 months now and have completely stopped responding to any kinds of contact via the app or email. I suspect this is one giant scam. The fca and financial ombudsman need to be contacted about this bank asap. They should not be allowed to operate like this!!
October 13, 2022
Unprompted review
Reply from Frost
We are sorry that you are disappointed your account was suspended. Frost has to ensure that all accounts are being used in line with our terms and conditions. But we can assure you that Frost would only ever suspend an account when absolutely necessary and in line with regulatory guidelines.
Not good start
Not good start app keeps kicking you out and requesting Id £4.99 for card delivery rip off
May 20, 2022
Unprompted review
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£4.99 card delivery charge not impressed!!
Eventually they have done Android signed up gave All my personal details and driving license. Then at the end go to order card and they want £4.99 so much for being made to feel your on a special list. Not impressed at All !!!
May 19, 2022
Unprompted review
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