Fruugo UAE (AE) - fruugo.ae Reviews 863

TrustScore 3 out of 5

2.9

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers found that products were delivered on time, and some even received their items ahead of schedule. Several people appreciated finding unique products that weren't available elsewhere, and some noted good quality and competitive pricing. However, some people were dissatisfied with the ordering process and the website experience. Many customers reported extremely slow processing of orders and lengthy delivery times, often much longer than initially stated. There were also numerous complaints about receiving incorrect or incompatible products, with some items not matching their descriptions or images on the website. A few other people also felt that they were charged unexpected shipping fees or that their orders were never delivered, leading to frustration and dissatisfaction.

What people talk about most

Product

Users describe ambiguous interactions with product. Many customers report receiving incorrect or incompatible... See more

Delivery service

Customers had ambiguous experiences with delivery service. Many reviewers reported significant delays, with... See more

Order

Customers consistently express strong dissatisfaction with their order experiences. Many reviewers report... See more

Website

Reviewers mention negative feedback about the website. Customers express dissatisfaction, citing issues such... See more

Price

People report ambiguous experiences with price. Some customers express dissatisfaction, citing instances of... See more

Based on these reviews

Rated 1 out of 5 stars

Never order through Fruggo, its a scam. First of all, even if you do receive the product, it will be after months. Second of all, I can guarantee you that it will never ever be the same thing you orde... See more

Company replied

Rated 1 out of 5 stars

Item took ages to arrive and then nothing like description It’s been copied as an image blurred Do t waste your money Con at it’s finest I am adding to this as it feels like I’m now being i... See more

Company replied

Rated 1 out of 5 stars

I ordered some items for my vehicle and the items that I recieved were not compatible for my vehicle. It was written in the product description on their website that those products were compatible for... See more

Company replied

Rated 1 out of 5 stars

I ordered a book on 23 rd Aug I have not received it. I was charged the cost of the book for the shipping charges which were not indicated on placing order and only when I was emailed the invoice... See more

Company replied

Rated 5 out of 5 stars

This is the 2nd time I ordered in fruugo, same item, same quality and brand.. delivery for me this 2nd order is faster than the first order, but my overall experience in fruugo is fantastic.. thank yo... See more

Rated 5 out of 5 stars

Item I have purchased was not available any where else. Through Fruugo I have managed to get the item I needed on time.

Rated 5 out of 5 stars

Very responsible, on time delivery, and quality product in compititive price...

Rated 1 out of 5 stars

This is just a platform for random sellers. No responsibility. Ridiculously slow processing of orders and snail slow delivery. It took over a week to get a confirmation an item is shipped and tracking... See more

Company replied

Rated 1 out of 5 stars

Don't waste your time. I didn't listen to the reviews here and went ahead and ordered an item. After confirmation of and payment, they inform me that the item will arrive after 35 days from China. I t... See more

Company replied

Rated 1 out of 5 stars

I ordered the same items twice and it was never delivered both time, after waiting more than a month for each order also they didn't bother to deliver the items and also they didnt pay back. its scam... See more

Company replied

Rated 1 out of 5 stars

Worst website to order from . I ordered something that is available in Dubai . My mistake that I ordered from this website . Normally it take one day to deliver . For a reason I don’t understand they... See more

Company replied

Rated 1 out of 5 stars

This is the worst expreince I had to order something on line . I made the order on 29th of January . I received only an email confirming my order . No way to track my order . No estimated delivery day... See more

Company replied

Rated 1 out of 5 stars

I placed order on 24 March and today is 11th April. didn't get my order and not an option to cancel or complaint. it is worst ever experience. never ever buy anything from them or u will regret it

Company replied

Rated 4 out of 5 stars

Delivery was within the time stated and all import duties were taken care of by Fruugo. The part ordered for my Jeep was a direct fit, even though the description never mentioned that the vacuum pump... See more

Rated 4 out of 5 stars

ok experience timely notifications about shipping product ok 12 days delivery time China - UAE

Rated 1 out of 5 stars

I ordered last oct 25, 2025 , and delivery showing it will be November 14 2025. When i track the order its showing shipped. I inquire to their site to asked why its showing shipped in the tracking sit... See more

Company replied

Rated 1 out of 5 stars

I ordered eyeglasses and after 10 days got an email saying I canceled the order — which I didn’t. Very disappointing. Still waiting for a clear explanation or resolution.

Company replied

Rated 1 out of 5 stars

This the biggest scam ever FRUUGO (AE )I made on 29th of December an order to buy two bottles of champagne Moet et Chandon Ice imperial . I paid on ligne total of 540 dirhams . After a long wait tod... See more

Company replied

Rated 1 out of 5 stars

Very slow shipping and no customer updates. After almost two weeks, item still in their home country circling here and there. This is the first my will be my final order. No more after this. Thank yo... See more

Company replied

Rated 1 out of 5 stars

The item was nothing as promised and displayed in the pictures. The best was yet to come, should you want to return the item, you need to do it yourself. Never going to use Fruugo again.

Company replied

Rated 1 out of 5 stars

Very unhappy. No customer service or response from them. Also received the wrong item and have no guidance or anything to send the item back

Company replied

Rated 1 out of 5 stars

I ordered a perfume a month ago...still no email no confirmation on the delivery date...I hated this company

Company replied

Rated 1 out of 5 stars

No tracking available to my order . No one to send an email and inquire about the delivery date .

Company replied

Rated 1 out of 5 stars

One month to get a book... I do not recommend buying on UAE website it's a Chinese drop shipping page

Company replied

Rated 1 out of 5 stars

My order not delivered still waiting almost one month Now i can't track my item

Company replied

Rated 1 out of 5 stars

They send from China. Shipping takes forever and they don’t tell you that before ordering

Company replied

Rated 1 out of 5 stars

I think I should have checked reviews first before purchasing as I had bought '6PCS Forest Animal Acorn Ornaments Set Cozy Forest Christmas Ornaments, Pine Cone' from a company calle... See more

Company replied

Rated 1 out of 5 stars

Me l want to know how many days or weeks or months should I wait for my order 😩

Company replied

Rated 2 out of 5 stars

First time I ordered there after 2 months the order never got delivered! Now I ordered a Kiwi H4 boost and they send me a Bobovr M3 pro that retail for almost half of what I paid for the Kiwi! True... See more

Company replied


Company details

  1. Online Marketplace

Written by the company

Fruugo is a global marketplace that makes cross border shopping easy! At Fruugo you can buy from retailers across the world in your own language and currency, using recognised payment methods without needing to calculate exchange rates or shipping costs. We have millions of products available from hundreds of retailers all over the world. Like all marketplaces we act as the platform provider and commercial agent of our retailers who have authorised us to conclude agreements for the sale of products on their behalf. We're continuously expanding the products available to customers and hope you find what you’re looking for!

Fruugo - The Global Marketplace

Written by the company

Fruugo in other countries
Australia, Austria, Bahrain, Belgium, Canada, China, Czechia, Denmark, Egypt, Finland, France, Germany, Greece, Hungary, India, Ireland, Israel, Italy, Japan, Luxembourg, Malaysia, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Qatar, Romania, Saudi Arabia, Singapore, Slovakia, South Africa, South Korea, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, United Kingdom, United States

Contact info

  • Fountain Street House, Fountain Street, LA12 7EQ, Ulverston, United Kingdom

  • fruugo.ae

2.9

Average

TrustScore 3 out of 5

863 reviews

5-star
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1-star

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Rated 1 out of 5 stars

Absolutely horrible experience

Absolutely horrible experience. You should avoid this site at any cost. For 1 month I'm waiting for my delivery, sent numerous emails and complaints and never received reply not from the site not from the seller. AVOID!

January 23, 2025
Unprompted review
Fruugo UAE (AE) - fruugo.ae logo

Reply from Fruugo UAE (AE) - fruugo.ae

Hello, 

Thank you for your review. 

Our team have requested extra information from you in order to investigate this. 

Once we have this, we will contact you to discuss. 

Kind regards,

Rated 1 out of 5 stars

This company is a scam

This company is a scam! I ordered a girls spider man outfit and on the website it says delivered ! I called imile delivery service and they keep repeating that it has been delivered.
DO NOT ORDER FROM THIS WEBSITE.
I feel so sad about it as my daughter was looking. Forward to it. :(

January 27, 2025
Unprompted review
Fruugo UAE (AE) - fruugo.ae logo

Reply from Fruugo UAE (AE) - fruugo.ae

Hello,

Thanks for your review.

I am so sorry that your order has not yet been received.

A member of our team will be in touch.

Kind Regards,

Rated 1 out of 5 stars

I'm very disappointed l ordered an…

I'm very disappointed l ordered an ultrasonic fish inverter on 15 Dec and only got a message saying your order was delivered on 29 Dec but l never got any delivery, lm trying to reach the help center but l can't mmmmmm this is a scam

December 29, 2024
Unprompted review
Fruugo UAE (AE) - fruugo.ae logo

Reply from Fruugo UAE (AE) - fruugo.ae

Hello,

Thanks for your review.

I am so sorry that your order has not yet been received.

A member of our team will be in touch.

Kind Regards,

Rated 1 out of 5 stars

I order last november 17 belava tub and…

I order last november 17 belava tub and i pay it.I recieve message in my email that my order will be deliver at december 2..until now im waiting.

December 2, 2024
Unprompted review
Fruugo UAE (AE) - fruugo.ae logo

Reply from Fruugo UAE (AE) - fruugo.ae

Hello,

Many thanks for your review.

I am very sorry to see this.

A member of the Customer Care Team will be in touch with you today, via the email address you placed your order with. 

Kind regards,

Rated 1 out of 5 stars

Don't trust this site!

Don't trust this site!

Ordered and paid for an item, then received an email to say ‘I requested a cancellation’ which is not true!

Rather stay with trusted sites to order from!

Unable to reach customer service!

Fruugo can not be trusted!

December 14, 2024
Unprompted review
Fruugo UAE (AE) - fruugo.ae logo

Reply from Fruugo UAE (AE) - fruugo.ae

Hello, 

Thank you for your review. 

I'm very sorry to hear this. 

A member of our customer care team will be in touch with you shortly. 

Kind regards,

Rated 1 out of 5 stars

Fruugo is a fraud!

Fruugo is a fraud! Do not buy anything from this website. I purchased a product from them once, the money was taken from my account, days later I received a message saying the item is ‘out of stock’ and whether I wanted to replace it with something else. When I said ‘no’ and I requested for a refund, the communication stopped from their side and all the previous messages were deleted by Fruugo.
So, just a word of warning, do not fall into the trap.

December 6, 2024
Unprompted review
Fruugo UAE (AE) - fruugo.ae logo

Reply from Fruugo UAE (AE) - fruugo.ae

Hello,

Thank you for your message,

I'm very sorry to hear this,

A member of our customer care team will be in touch shortly to offer further assistance.

Kind Regards,

Rated 1 out of 5 stars

I ordered Spoil Batana Hair oil

I ordered Spoil Batana Hair oil, received the invoice with no mention of the brand "Spoil" in the invoice. And the product description says Batana Oil with water and glycrine. Where as raw batana hair oil by spoil brand is pure and does not contain any other ingredient. I dont know how to cancel the order? Have written to the supplier to confirm the authenticity of the product. I am in doubt because the shipment is coming from China

December 4, 2024
Unprompted review
Fruugo UAE (AE) - fruugo.ae logo

Reply from Fruugo UAE (AE) - fruugo.ae

Hello,

Thank you for your message,

I'm sorry to here this,

A member of our customer care team will be in touch shortly to offer further assistance.

Kind Regards.

Rated 1 out of 5 stars
Fruugo UAE (AE) - fruugo.ae logo

Reply from Fruugo UAE (AE) - fruugo.ae

Hello,

Many thanks for your review,

I'm sorry to hear you haven't received your order,

A member of our customer care team will be in touch shortly to offer further assistance.

Kind Regards,

Rated 1 out of 5 stars

this is one of the lousiest companies

this is one of the lousiest companies, platform or whatever you want to call this enterprise on the globe. Fake help center, fake customer support and a website that only works for orders and payment, but not for any aftersales service.
The access to the "help center" is intentionally overcomplicated, so that the customer gives up during the process. How such companies are even allowed to operate in the UAE is a miracle to me

November 6, 2024
Unprompted review
Fruugo UAE (AE) - fruugo.ae logo

Reply from Fruugo UAE (AE) - fruugo.ae

Hello

Thankyou for your review.

I am sorry to hear you have had trouble getting in touch with us.

As the help centre isn't working out for you; you can also contact the retailer via your online account or email us at help@fruugo.com (mailto:help@fruugo.com)

A member of our customer care team will be in touch to assist you

Kind regards

Rated 1 out of 5 stars

I ordered Taylor Swift The Eras Tour…

I ordered Taylor Swift The Eras Tour Sweatshirt Long Sleeve Crew Neck Two Pcs. last oct 26, 2024 but until now I didn’t receive yet fruugo said estimated delivery November 11 -November 14, 2024 oh my god it’s very bad experience. Order number 169440047

November 19, 2024
Unprompted review
Fruugo UAE (AE) - fruugo.ae logo

Reply from Fruugo UAE (AE) - fruugo.ae

Hello,

Thanks for your review.

I am so sorry that your order has not yet been received.

A member of our team will be in touch.

Kind Regards,

Rated 1 out of 5 stars

I felt deceived buying from them

I felt deceived buying from them, they appeared in my search and thought they maybe based in my home country until I saw how much was charged for delivery, over double the price that was originally quoted. No reply to my email following up and been waiting over a week for my products and nothing

Further to Frugo response, the delivery charge originally advertised was doubled when I paid for it!

November 13, 2024
Unprompted review
Fruugo UAE (AE) - fruugo.ae logo

Reply from Fruugo UAE (AE) - fruugo.ae

Hello,

Thank you for your review and for providing me with the information I needed to locate your order.

Now that I have had a look in to your order I will reach out to you directly to discuss this further.

Kind Regards.

Rated 5 out of 5 stars

Fruugo is indeed customer-care oriented

I encountered an issue with my delivery, which turned out to be a problem with the courier itself. I was pleasantly surprised by Fruugo’s quick response—they reacted promptly, and I received my order the same day I raised the complaint. Thank you, Fruugo, for being so customer care-oriented!

October 31, 2024
Rated 2 out of 5 stars

There is no tracking for the orders

There is no tracking for the orders, and the shipping date of my order was 23/10 but until now i didn’t receive any delivery details.

The customer service is bad and i cannot reach them easily ! , no one replies when i send enquiry letter through the website or the email

October 28, 2024
Unprompted review
Fruugo UAE (AE) - fruugo.ae logo

Reply from Fruugo UAE (AE) - fruugo.ae

Hello,

Thank you for your review.

A member of our customer care team has contacted the retailer to look into this. 

We will be in touch once they have responded.

Kind regards,

Rated 2 out of 5 stars

Not any update after making order

Unlike the previous order, which was completed on time, the latest order has not been updated after 5 days.

September 20, 2024
Unprompted review
Fruugo UAE (AE) - fruugo.ae logo

Reply from Fruugo UAE (AE) - fruugo.ae

Hello, 

Thank you for your review. 

A member of our customer care team has contacted you regarding your order. 

Kind Regards,

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