Fruugo UAE (AE) - fruugo.ae Reviews 863

TrustScore 3 out of 5

2.9

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers found that products were delivered on time, and some even received their items ahead of schedule. Several people appreciated finding unique products that weren't available elsewhere, and some noted good quality and competitive pricing. However, some people were dissatisfied with the ordering process and the website experience. Many customers reported extremely slow processing of orders and lengthy delivery times, often much longer than initially stated. There were also numerous complaints about receiving incorrect or incompatible products, with some items not matching their descriptions or images on the website. A few other people also felt that they were charged unexpected shipping fees or that their orders were never delivered, leading to frustration and dissatisfaction.

What people talk about most

Product

Users describe ambiguous interactions with product. Many customers report receiving incorrect or incompatible... See more

Delivery service

Customers had ambiguous experiences with delivery service. Many reviewers reported significant delays, with... See more

Order

Customers consistently express strong dissatisfaction with their order experiences. Many reviewers report... See more

Website

Reviewers mention negative feedback about the website. Customers express dissatisfaction, citing issues such... See more

Price

People report ambiguous experiences with price. Some customers express dissatisfaction, citing instances of... See more

Based on these reviews

Rated 1 out of 5 stars

Never order through Fruggo, its a scam. First of all, even if you do receive the product, it will be after months. Second of all, I can guarantee you that it will never ever be the same thing you orde... See more

Company replied

Rated 1 out of 5 stars

Item took ages to arrive and then nothing like description It’s been copied as an image blurred Do t waste your money Con at it’s finest I am adding to this as it feels like I’m now being i... See more

Company replied

Rated 1 out of 5 stars

I ordered some items for my vehicle and the items that I recieved were not compatible for my vehicle. It was written in the product description on their website that those products were compatible for... See more

Company replied

Rated 1 out of 5 stars

I ordered a book on 23 rd Aug I have not received it. I was charged the cost of the book for the shipping charges which were not indicated on placing order and only when I was emailed the invoice... See more

Company replied

Rated 5 out of 5 stars

This is the 2nd time I ordered in fruugo, same item, same quality and brand.. delivery for me this 2nd order is faster than the first order, but my overall experience in fruugo is fantastic.. thank yo... See more

Rated 5 out of 5 stars

Item I have purchased was not available any where else. Through Fruugo I have managed to get the item I needed on time.

Rated 5 out of 5 stars

Very responsible, on time delivery, and quality product in compititive price...

Rated 1 out of 5 stars

This is just a platform for random sellers. No responsibility. Ridiculously slow processing of orders and snail slow delivery. It took over a week to get a confirmation an item is shipped and tracking... See more

Company replied

Rated 1 out of 5 stars

Don't waste your time. I didn't listen to the reviews here and went ahead and ordered an item. After confirmation of and payment, they inform me that the item will arrive after 35 days from China. I t... See more

Company replied

Rated 1 out of 5 stars

I ordered the same items twice and it was never delivered both time, after waiting more than a month for each order also they didn't bother to deliver the items and also they didnt pay back. its scam... See more

Company replied

Rated 1 out of 5 stars

Worst website to order from . I ordered something that is available in Dubai . My mistake that I ordered from this website . Normally it take one day to deliver . For a reason I don’t understand they... See more

Company replied

Rated 1 out of 5 stars

This is the worst expreince I had to order something on line . I made the order on 29th of January . I received only an email confirming my order . No way to track my order . No estimated delivery day... See more

Company replied

Rated 1 out of 5 stars

I placed order on 24 March and today is 11th April. didn't get my order and not an option to cancel or complaint. it is worst ever experience. never ever buy anything from them or u will regret it

Company replied

Rated 4 out of 5 stars

Delivery was within the time stated and all import duties were taken care of by Fruugo. The part ordered for my Jeep was a direct fit, even though the description never mentioned that the vacuum pump... See more

Rated 4 out of 5 stars

ok experience timely notifications about shipping product ok 12 days delivery time China - UAE

Rated 1 out of 5 stars

I ordered last oct 25, 2025 , and delivery showing it will be November 14 2025. When i track the order its showing shipped. I inquire to their site to asked why its showing shipped in the tracking sit... See more

Company replied

Rated 1 out of 5 stars

I ordered eyeglasses and after 10 days got an email saying I canceled the order — which I didn’t. Very disappointing. Still waiting for a clear explanation or resolution.

Company replied

Rated 1 out of 5 stars

This the biggest scam ever FRUUGO (AE )I made on 29th of December an order to buy two bottles of champagne Moet et Chandon Ice imperial . I paid on ligne total of 540 dirhams . After a long wait tod... See more

Company replied

Rated 1 out of 5 stars

Very slow shipping and no customer updates. After almost two weeks, item still in their home country circling here and there. This is the first my will be my final order. No more after this. Thank yo... See more

Company replied

Rated 1 out of 5 stars

The item was nothing as promised and displayed in the pictures. The best was yet to come, should you want to return the item, you need to do it yourself. Never going to use Fruugo again.

Company replied

Rated 1 out of 5 stars

Very unhappy. No customer service or response from them. Also received the wrong item and have no guidance or anything to send the item back

Company replied

Rated 1 out of 5 stars

I ordered a perfume a month ago...still no email no confirmation on the delivery date...I hated this company

Company replied

Rated 1 out of 5 stars

No tracking available to my order . No one to send an email and inquire about the delivery date .

Company replied

Rated 1 out of 5 stars

One month to get a book... I do not recommend buying on UAE website it's a Chinese drop shipping page

Company replied

Rated 1 out of 5 stars

My order not delivered still waiting almost one month Now i can't track my item

Company replied

Rated 1 out of 5 stars

They send from China. Shipping takes forever and they don’t tell you that before ordering

Company replied

Rated 1 out of 5 stars

I think I should have checked reviews first before purchasing as I had bought '6PCS Forest Animal Acorn Ornaments Set Cozy Forest Christmas Ornaments, Pine Cone' from a company calle... See more

Company replied

Rated 1 out of 5 stars

Me l want to know how many days or weeks or months should I wait for my order 😩

Company replied

Rated 2 out of 5 stars

First time I ordered there after 2 months the order never got delivered! Now I ordered a Kiwi H4 boost and they send me a Bobovr M3 pro that retail for almost half of what I paid for the Kiwi! True... See more

Company replied


Company details

  1. Online Marketplace

Written by the company

Fruugo is a global marketplace that makes cross border shopping easy! At Fruugo you can buy from retailers across the world in your own language and currency, using recognised payment methods without needing to calculate exchange rates or shipping costs. We have millions of products available from hundreds of retailers all over the world. Like all marketplaces we act as the platform provider and commercial agent of our retailers who have authorised us to conclude agreements for the sale of products on their behalf. We're continuously expanding the products available to customers and hope you find what you’re looking for!

Fruugo - The Global Marketplace

Written by the company

Fruugo in other countries
Australia, Austria, Bahrain, Belgium, Canada, China, Czechia, Denmark, Egypt, Finland, France, Germany, Greece, Hungary, India, Ireland, Israel, Italy, Japan, Luxembourg, Malaysia, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Qatar, Romania, Saudi Arabia, Singapore, Slovakia, South Africa, South Korea, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, United Kingdom, United States

Contact info

  • Fountain Street House, Fountain Street, LA12 7EQ, Ulverston, United Kingdom

  • fruugo.ae

2.9

Average

TrustScore 3 out of 5

863 reviews

5-star
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1-star

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Rated 1 out of 5 stars

Super fake i want refund not because I…

Super fake i want refund not because I literally i want the money but its absolutely and clearly fake .. i have alot of white hair and used it as mentioned for 30 min not even a single hair become black 👎🏼👎🏼

August 15, 2025
Unprompted review
Fruugo UAE (AE) - fruugo.ae logo

Reply from Fruugo UAE (AE) - fruugo.ae

Hello 

Thank you for your review. 

I'm sorry to hear about the issues faced with your order. 

Someone will contact you shortly to assist you. 

Kind regards

Rated 5 out of 5 stars

This smell is dangerous !

This smell is dangerous !! I did not believe coz of lot of similar instagram advertisements and coz of acceptable price , i received my package few minutes ago and am telling you this smell is really attractive and takes you to a higher level of emotions , my god !!!!

August 5, 2025
Unprompted review
Rated 5 out of 5 stars

This is the 2nd time I ordered in…

This is the 2nd time I ordered in fruugo, same item, same quality and brand.. delivery for me this 2nd order is faster than the first order, but my overall experience in fruugo is fantastic.. thank you

July 5, 2025
Rated 1 out of 5 stars

The item was nothing as promised and…

The item was nothing as promised and displayed in the pictures. The best was yet to come, should you want to return the item, you need to do it yourself. Never going to use Fruugo again.

July 5, 2025
Unprompted review
Fruugo UAE (AE) - fruugo.ae logo

Reply from Fruugo UAE (AE) - fruugo.ae

Hello, 

Thank you for your review. 

I'm very sorry to hear this. 

A member of our customer care team will be in touch with you shortly. 

Kind regards,

Rated 1 out of 5 stars

Order Canceled Without My Request


I ordered eyeglasses and after 10 days got an email saying I canceled the order — which I didn’t. Very disappointing. Still waiting for a clear explanation or resolution.

June 10, 2025
Unprompted review
Fruugo UAE (AE) - fruugo.ae logo

Reply from Fruugo UAE (AE) - fruugo.ae

Hello,

Thank you for your review.

I'm sorry to hear this.

Please accept our apologies for any inconvenience caused and that we have been unable to fulfil your order on this occasion.

Kind regards,

Rated 1 out of 5 stars

Very unhappy

Very unhappy. No customer service or response from them. Also received the wrong item and have no guidance or anything to send the item back

May 31, 2025
Unprompted review
Fruugo UAE (AE) - fruugo.ae logo

Reply from Fruugo UAE (AE) - fruugo.ae

Hello,

Thankyou for your review.

Im so sorry to hear this.

Someone from our customer service team will be in contact to request some more information so we can try and assist you with this further.

Kind regards,

Rated 4 out of 5 stars

Great service and savings but part compatibility needs to be updated.

Delivery was within the time stated and all import duties were taken care of by Fruugo. The part ordered for my Jeep was a direct fit, even though the description never mentioned that the vacuum pump was compatible with a Wrangler JK. That is why I only gave 4 stars. Better description of the item is required. It is a mystery how Google search directed me to this part without there being any indication of compatibility other than the pictures. Very happy with the service and saved a fortune over paying the main dealer $1,200 for the OEM part.

April 21, 2025
Unprompted review
Rated 1 out of 5 stars

regretting to place an order at fruugo.

I placed order on 24 March and today is 11th April. didn't get my order and not an option to cancel or complaint. it is worst ever experience. never ever buy anything from them or u will regret it

March 24, 2025
Unprompted review
Fruugo UAE (AE) - fruugo.ae logo

Reply from Fruugo UAE (AE) - fruugo.ae

Hello,

Thank you for your Review.
I am really sorry to hear this.

A member of our Customer Services will contact you today.

Kind Regards

Rated 1 out of 5 stars

Don’t order from this website, horrible return policy.

Don’t order from this website. The products received were all fake. They take zero responsibility and for a return they expect you to ship the product to the retailer at your own cost by registered mail and only if the retailer accepts the return only then they may consider refunding your money. Thank god my order was less than $30. The retailer knows that the customer won’t bother to go thru all the headache of returning a package and if the customer did bother to go to the post office to do a return they can always claim they never received the return. Welcome to Chinese scams. And welcome to a horrible e-commerce website called Fruugo.ae. I miss Amazon. They pickup any returned package, at Amazon cost, and the refund happens within hours. That’s good customer experience. Not this rubbish.

March 20, 2025
Unprompted review
Fruugo UAE (AE) - fruugo.ae logo

Reply from Fruugo UAE (AE) - fruugo.ae

Hello,

Thank you for your Review.

I am really sorry to hear this.

A member of our Customer Services will contact you today.

Kind Regards

Rated 1 out of 5 stars

I wouldn't recommend

My was supposed to arrive on march 11th but I still haven't received it. I got an email on 3rd of march saying my order was shipped but when I open the tracking link it says the order is in pre-shiment stage. There is also no way of contacting them. I tried contacting the supplier but that wasn't that much of a help too.

March 19, 2025
Unprompted review
Fruugo UAE (AE) - fruugo.ae logo

Reply from Fruugo UAE (AE) - fruugo.ae

Hello,
Thank you for your Review.
I am really sorry to hear this.
A member of our Customer Services will contact you today.
Kind Regards

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