Fruugo UK (GB) - fruugo.co.uk Reviews 55,229

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers frequently praise the quality of the products and the competitive pricing, often finding items at better rates than elsewhere. Many people also highlight the ease of the ordering process and the generally prompt delivery service, often receiving updates and tracking information throughout. However, some customers experienced issues with their orders, including delayed deliveries or items not arriving as expected. A few people also reported receiving damaged or faulty products, and some noted discrepancies in product descriptions or quality compared to their expectations.

What people talk about most

Product

Consumers generally express satisfaction with the products received, often highlighting good quality,... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed of... See more

Order

Clients share ambiguous opinions on order. Many customers found the ordering process easy and received their... See more

Quality

People report positive experiences with quality. Many customers praise the good quality of products, such as... See more

Price

Reviewers mention positive feedback about price. Many customers found great prices, with some items being... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Easy to order, the silk body oil is beautiful.only gave 4 star because delivery took longer than expected.

Rated 5 out of 5 stars

The strimmer heads arrived earlier than expected and in perfect condition. They’re more robust than the original DeWalt heads and work just as well, even though they cost less. Fruugo communications... See more

Rated 5 out of 5 stars

Really clear web pages, really great prices and variety of choices. Turn around time is good but delivery is reliant on third party who isn't always very prompt in my area.


Company details

  1. Online Marketplace

Written by the company

Fruugo is a global marketplace that makes cross border shopping easy! At Fruugo you can buy from retailers across the world in your own language and currency, using recognised payment methods without needing to calculate exchange rates or shipping costs. We have millions of products available from hundreds of retailers all over the world. Like all marketplaces we act as the platform provider and commercial agent of our retailers who have authorised us to conclude agreements for the sale of products on their behalf. We're continuously expanding the products available to customers and hope you find what you’re looking for!

Fruugo - The Global Marketplace

Written by the company

Fruugo in other countries
Australia, Austria, Bahrain, Belgium, Canada, China, Czechia, Denmark, Egypt, Finland, France, Germany, Greece, Hungary, India, Ireland, Israel, Italy, Japan, Luxembourg, Malaysia, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Qatar, Romania, Saudi Arabia, Singapore, Slovakia, South Africa, South Korea, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, United Kingdom, United States

Contact info

  • Fountain Street House, Fountain Street, LA12 7EQ, Ulverston, United Kingdom

  • fruugo.co.uk

4.2

Great

TrustScore 4 out of 5

55K reviews

5-star
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Rated 1 out of 5 stars

I ordered some foam acoustic panels…

I ordered some foam acoustic panels that arrived flat as pancakes and not 5cm deep as described, seems like a cowboy outfit to be honest where what you order is nothing like what you actually get.

May 1, 2026
Unprompted review
Fruugo UK (GB) - fruugo.co.uk logo

Reply from Fruugo UK (GB) - fruugo.co.uk

Hello,

Thank you for your review,

I am sorry to hear this.

A member of the Customer Care Team will be in touch regarding this issue,

We look forward to hearing from you.

Kind Regards,

Rated 1 out of 5 stars

First time using and my item never…

First time using and my item never arrived.

April 30, 2026
Fruugo UK (GB) - fruugo.co.uk logo

Reply from Fruugo UK (GB) - fruugo.co.uk

Hello, 

Thank you for your review. 

I am sorry to hear this. 

A member of the team has contacted you via email to help resolve this. 

We are looking forward to hearing from you. 

Kind regards,

Rated 1 out of 5 stars

Poor experience in all respects

Slow delivery, poor product badly packed and with instructions only in Chinese.

April 29, 2026
Unprompted review
Fruugo UK (GB) - fruugo.co.uk logo

Reply from Fruugo UK (GB) - fruugo.co.uk

Hello, 

Thank you for your review. 

I am sorry to hear this. 

A member of the team has contacted you via email to help resolve this. 

We are looking forward to hearing from you. 

Kind regards,

Rated 5 out of 5 stars

Super stylish sunglasses

Shipping took a bit long as it came from China, but the sunglasses are amazing! Well packed, look stylish and exactly what I wanted.

April 30, 2026
Rated 5 out of 5 stars

Replacing a desirable item that had become unavailable.

I ordered a Justice hair product for my son that had become unavailable everywhere in UK. A new one he had previously bought from his salon was mistakenly thrown out and I was anxious to replace. It has eventually come from Canada. I found the Order, communication with Fruugo and delivery process to be extraordinarily smooth and efficient. I am well satisfied with this experience.

April 30, 2026

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