My first Fruugo purchase went very smoothly and arrived quicker than I anticipated compared with other services I have used. Tracking also worked better than some though handover to last mile servic... See more
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Ordered the wrong component (so much options on the web) Returning it but stuck at customs Need a contact number and person for my returns to clear customs
Varan kom fram i sinom tid early bird skulle leverera till dörr, men hängdes med krok vid min postbox, där vem som helst kunna ta varan annars helt OK
Fruugo seems to be a good re-seller company. Unfortunately my product arrived damaged and could not be used. I reported this and was immediately fully refunded with no questions asked. This can always... See more
Company details
Written by the company
Fruugo simplifies buying products from around the world. Our mission is to provide great choice and the freedom to shop safely wherever you are, from wherever you want, through one global marketplace.
Contact info
Fountain Street House, Fountain Street, LA12 7EQ, Ulverston, United Kingdom
- fruugo.se
4.3
Excellent
27K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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To long deliverance
February 14, 2026
Very fast delivery and products are…
Very fast delivery and products are okay exactly like they say they are. I'm very happy that the delivery didn't take that long and that the products and the package came without any damages.
February 13, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Will never order from Fruugo again
Never received the things i ordered. E-mailing their support, never got an answer.
January 10, 2026
Unprompted review
Reply from Fruugo Sverige (SE) - fruugo.se
Hello,
Thank you for your review.
We are sorry to hear this.
As we are unable to locate your order with the details provided, a member of the team has reached out to investigate further via your Trustpilot account.
We look forward to your response as we would like to provide you with a solution to your issue as soon as possible.
Kind regards,
Disgusting products
Disgusting products. Advertising in Australia and i received a robot kitten that was nothing like as Advertising. Shame on you
February 13, 2026
Unprompted review
Reply from Fruugo Sverige (SE) - fruugo.se
Hello,
Thank you for your review and we are sorry to hear this.
A member of our customer care team has contacted you regarding your order.
Kind Regards,
I really regret ordering from Fruugo
I really regret ordering from Fruugo, I ordered a (boxing music machine which has a pair of gloves and a small towel)All i got was a small piece of cloth not even towel like (a literal piece of smelly cloth) and never got the machine!!!!! Contacted them via mail and they did nothing about it so will never order from them, and do not recommend it!💯💯💯💯
December 31, 2025
Unprompted review
Reply from Fruugo Sverige (SE) - fruugo.se
Hello,
Thank you for your review.
I am sorry to hear this.
I can see that a refund was processed for this order and back to your original payment method on 5th February.
If you require any further assistance, please do not hesitate to contact our Help Centre.
Kind Regards
Order tracking via e-mail and package…
Order tracking via e-mail and package delivered straight to my mailbox
February 12, 2026
God quality
February 12, 2026
Hard to get parts for the remote of a…
Hard to get parts for the remote of a DJI Joystick, but here they got it
February 11, 2026
Took a little long to get my objekt"
Took a little long to get my objekt"
A very nice DVD . Very nice price.
February 11, 2026
Reply from Fruugo Sverige (SE) - fruugo.se
Hello,
Thank you for sharing your feedback with us.
We are very sorry to hear this.
We can see you have been fully refunded.
Fruugo and the retailer apologises for any inconvenience caused.
Kind regards,
Perfect!!!
February 10, 2026
The correct product arrived but not…
The correct product arrived but not early enough
February 10, 2026
Good and authentic products…
The products were authentic but delivery time was quite long.Aside that,i am pleased
February 9, 2026
Everything I have bought from this…
Everything I have bought from this website has either been a replica of the description or the packaging has come destroyed.
I wouldn't care about the packaging if it wasn't a gift but I think it looks better if it's not cut up and repackaged.
I wouldn't care if I knew it was buying a replica, just don't advertise the original
Got a refund but disappointing that i need to go and order what i really was expecting from somewhere else!
February 5, 2026
Unprompted review
Satisfied customer
My order was dealt with promptly and I could follow my packet's progress easily.
February 6, 2026
Not delivered
Hi , I order som stuff from fruugo and one thing never arrived , an its impossible to came in contakt with the company . best regards
February 6, 2026
Unprompted review
Reply from Fruugo Sverige (SE) - fruugo.se
Hello,
Thankyou for your review.
I am sorry to hear this.
A member of our Customer Care Team will be in touch to investigate this further.
Kind regards
If I order 2 items that are dependant…
If I order 2 items that are dependant of eachother and one of them is the wrong item and I get a refund, I should be able to return the other item without costs, but that turned out not to be the case. I think that is really shitty and I won't be shopping from Fruugo again.
February 5, 2026
Unprompted review
Reply from Fruugo Sverige (SE) - fruugo.se
Hello,
Thank you for your review.
I am sorry to hear this.
A member of the team has contacted you via email to help resolve this.
We are looking forward to hearing from you.
Kind regards,
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