In checking my bank details , I noted that £ had been taken out my account by FShipp. No idea who that was and why ? Still don’t know who or what company trapped me into this but seems it could ha... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Get free shipping on any online order with FShipp! Tired of paying shipping fees on online orders? Get free shipping and start saving money on all online orders, from your favorite shops, thanks to FShipp! Valid for all UK Postcodes
Contact info
United Kingdom
- +442045793323
- help@fshipp.com
- fshipp.com
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 90% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Well done FShipp
Got inadvertently signed up for this! Ordered something on line & for some reason was signed up so an unauthorised payment was as taken from a credit card. However it was as quickly resolved after I contacted the company on line. Full refund given. Full marks to FShipp
Didn't want a subscription service it…
Didn't want a subscription service it is not value for money for me

Reply from Fshipp
Unauthorised Charges
I have had the same experience like others with this company. On the 22nd of March, the sum of £19.90 was taken. While I was still battling with refund another one was taken on the 5th of April. I have raised it with my credit card provider just for them to tell me that it is a reoccurring charges. Please how? Someone should tell me this is not real. I need urgent action to the email sent to your support.

Reply from Fshipp
Scam
Scam
They took my money without any acknowledgment.
I didn’t get any free trail even.

Reply from Fshipp
Bogus modus operandi
Never heard about this company and how they got access to my bank account. Luckily my bank detected the transaction as fraudulent and they stopped the payment. Came across them by searching the company name and found this no in TrustPilot I’m truly alarmed to know that there is other costumers writing reviews posting 5 starts for prompting action, devolving funds immediately. The concern is that we all are unaware of how they had access to the accounts as a shipping subscription. The transparency should come immediately by informing the costumer, how the subscription was made in the first place. Then a review of 5 stars would be valid. This makes me to question the modus operandi.

Reply from Fshipp
Outstanding and beyond my expectation
Outstanding and beyond my expectation
Easy to access and order
The scent reserve is amazing
The scent reserve is amazing I find the scent to be long lasting and always have people comment on how nice I smell.
Excellent
Excellent - awesome Miss Nancy solved the problem fast and smooth - she cancelled my membership and refunded me the money without any troubles ....
Also I received all my items on time and in good condition - Vegan for the animals
🌸🐇🐁🐄
Thank you so much .... 🌸🙏🐬🩷
Quick easy but takes a while to get…
Quick easy but takes a while to get refunded and i havent been refunded yet
This company is a scam
This company is a scam. They have taken £305 from my account over 5 months without my knowledge. I have never heard of them or ever agreed to sign up to any bogus subscription. It is extremely concerning that they are attaching themselves at shipping to online retailers and then being able to access people’s bank accounts to set these up.
I have never received any correspondence from them regarding the subscription or ‘service’ they are supposedly supplying.
I have reported them to Santander’s Fraud Department and emailed Radio 4 to hopefully get them featured on the you and yours feature.
I don’t know what company I purchased items from but checking my bank account the only unusual purchase I made was with SHEIN.
If you contact them ‘Nancy O’ does respond and offers a refund, which reinforces my concern that the business model may rely on customers not noticing the charges in the first place.
I have still not received a full refund from the company.

Reply from Fshipp
I accidentally signed up and emailed…
I accidentally signed up and emailed the company to explain. They responded promptly sorted my issue out and gave a full refund. Great customer service
After I explained that we had made a…
After I explained that we had made a mistake in signing up for and requested a refund. I had a reply within 24 hrs from Nancy to say a refund would be issued. She was very polite in her e.mail. I had another e.mail from her saying she was glad to solve the problem again the e.mail was very polite. She is definitely a star and replys very quickly. Well done Nancy
Su
Easy ordering and quick service
Easy ordering and quick service. Hopefully the misses does the same.
I was very confused when payments came…
I was very confused when payments came out of my account for this company
However when I emailed to get a refund Nancy O was very attentive and quick to respond to my email concerns
My issue was resolved within 48hrs
Thank you
Very happy with the response it was…
Very happy with the response it was quick and helpful, no complaints what so ever brilliant.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







