Fresh Start Waste Services Reviews 

229
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 70 reviews, reviewers had a great experience with this company. Customers consistently praise the company's reliable and professional service, highlighting the helpfulness, attentiveness, and positive attitude of the staff and account managers. Exceptional customer service is frequently noted, with people appreciating the personalized approach and efficient issue resolution. However, some customers also noted significant issues with the collection and delivery service, experiencing missed collections or considerable delays. People reported bins being ignored or not emptied for extended periods, leading to frustration and operational problems, with some describing the overall service as dysfunctional or even appalling.

What people talk about most

Service

Customers consistently note positive experiences with service, often describing it as professional, personal,... See more

Staff

Reviewers highlight positive aspects of staff, with many customers praising individual employees for their... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness, efficiency, and... See more

Price

Reviewers mention ambiguous feedback about price, with some customers finding the pricing competitive and... See more

Delivery service

Clients share ambiguous opinions on delivery service, with some customers reporting excellent service, quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Taylor at Fresh Start is great. Was very helpful from day 1 and attentive to any issues straight away. Excellent customer service.

Company replied

Rated 4 out of 5 stars

Claire from fresh start deals with any issues we have promptly and they are resolved as quick as possible 😀

Company replied

Rated 4 out of 5 stars

Overall excellent. A little too trigger happy to increase the prices but as I say, operationally exceptional and receptive to customers requirements.

Company replied

Rated 5 out of 5 stars

We have had a long working relationship with fresh start using their waste services. Proud to work with a local business and will continue to do so. Claire our account manager has been amazing and... See more


Company details

  1. Waste Management Service
  2. Garbage Collection Service
  3. Recycling Center

Written by the company

Established in 2006, family-run Fresh Start Waste Services provide commercial business waste management solutions including bins, skips and RORO's to Greater Manchester, Merseyside, Cheshire & Lancashire. We operate our own Materials Recycling Facility handling all commercial waste from Card, Plastic, Food, Glass, Paper, Metal, Wood and much more! As a carbon conscious waste management company, the environment is at the heart of everything we do. We encourage our customers to segregate at source and reward those efforts with reduced costs. This creates a win-win solution for customers who enjoy fair costings and reduced carbon impact.


Contact info

4.2

Great

TrustScore 4 out of 5

229 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 54% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.2

All reviews

(229)

70 reviews in the last 12 months

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Rated 5 out of 5 stars

Using them for around 2 years so far.

I've been using Fresh Strat for a couple of years, instructed on behalf of various clients. We also moved to them at our offices about 12 months or so ago.
My initial conversation was with Claire and she's been my point of contact ever since.
This week (still in the throws of creating the new contracts) I have moved 2 more clients to them.

In summary, Claire has made it very easy and their service is reliable (we are immediately informed if there has been or will be an issue) and it's good value.
I have seen cheaper solutions advertised but we are a service company and we prefer good service over trying to save a very small percentage.

Well recommended.

November 20, 2025
Unprompted review
Fresh Start Waste Services logo

Reply from Fresh Start Waste Services

Thank you Rick for your feedback, we really appreciate it and have let Claire know.

Rated 5 out of 5 stars

These guys have been great

These guys have been great, super helpful, really quick to arrange deliveries or make any amendments to our delivery schedule. Owen has always been hugely helpful on the phone. Would definitely recommend

November 20, 2025
Fresh Start Waste Services logo

Reply from Fresh Start Waste Services

Wonderful review, thanks so much, we have let Owen know

Rated 5 out of 5 stars

Jeff Lawson was so helpful and sorted…

Jeff Lawson was so helpful and sorted out the new set up of collection of waste from my Spa. Also arranged for a one off collection to clear the excess I had accumulated while waiting for the new contract papers. Well done Thank you

November 20, 2025
Fresh Start Waste Services logo

Reply from Fresh Start Waste Services

Fantastic feedback, we have let Jeff know. Thank you

Rated 5 out of 5 stars

Excellent Service and a Smooth Experience

We have had a long working relationship with fresh start using their waste services. Proud to work with a local business and will continue to do so.

Claire our account manager has been amazing and has helped us massively at a drop of a hat. Would highly recommend Fresh waste just from her service.

November 19, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing services

Amazing services, very responsive . Claire goes above and beyond and is extremely professional.

Claire is incredibly friendly highly recommend Claire on Fresh Start to anyone needing a reliable service.

November 17, 2025
Unprompted review
Rated 5 out of 5 stars

We've been using fresh start for over 8…

We've been using fresh start for over 8 years, they've been amazing every step of the way. They're always willing to help, when I miss a bin collection they'll always happily come out again on another day for us, they're reasonably priced and their customer service is spot on.
Thanks very much Fresh Start!!

November 5, 2025
Fresh Start Waste Services logo

Reply from Fresh Start Waste Services

Thanks Emma, your feedback means a lot.

Rated 5 out of 5 stars

Professional and Friendly company

Claire was very helpful. She made sure the whole process from start to finish was seamless and kept me in the loop at each stage.
Its great to see a company looking after there customers in a professional and friendly manner.

October 30, 2025
Unprompted review
Fresh Start Waste Services logo

Reply from Fresh Start Waste Services

Fantastic review, many thanks Shilpan

Rated 4 out of 5 stars

Overall excellent

Overall excellent. A little too trigger happy to increase the prices but as I say, operationally exceptional and receptive to customers requirements.

October 21, 2025
Unprompted review
Fresh Start Waste Services logo

Reply from Fresh Start Waste Services

Thank you Jon.

Rated 5 out of 5 stars

Nothing is too much trouble

My overall experience as a whole of dealing with Fresh Start across the board is generally a positive one. Had a few niggles with regards to understanding your invoicesand statements, but this now been resolved. Our Area Manager is superb, Claire is local to our business and is always upbeat, positive and professional when dealing with us. We were previously with the council and we know we made the right move.

October 7, 2025
Unprompted review
Fresh Start Waste Services logo

Reply from Fresh Start Waste Services

Fantastic to hear, thanks Dan

Rated 5 out of 5 stars

Friendly helpful Service

Very Punctual , friendly service ,rapid response to collections and email enquiries

October 16, 2025
Fresh Start Waste Services logo

Reply from Fresh Start Waste Services

Wonderful feedback. Thank you for taking the time to leave it. Much appreciated.

Rated 5 out of 5 stars

Lovely service

Lovely service

October 21, 2025
Fresh Start Waste Services logo

Reply from Fresh Start Waste Services

Thank you so much for your positive feedback

Rated 5 out of 5 stars

Good communication

Good communication. Delivered on time and where requeste

October 9, 2025
Fresh Start Waste Services logo

Reply from Fresh Start Waste Services

Wonderful feedback. Thank you for taking the time to review our services Lynn

Rated 5 out of 5 stars

Excellent service from Claire at Fresh…

Excellent service from Claire at Fresh Start , Ensured smooth process throughout when it comes to ordering, arranging and delivering the skips on time to ensure I can go about my business smoothly and efficiently without any delay .

CJF Joinery & Building

October 10, 2025
Unprompted review
Fresh Start Waste Services logo

Reply from Fresh Start Waste Services

Thank you Dean. We will feedback to Claire.

Rated 1 out of 5 stars

Hope this is a one off!!

for the first three weeks of the contract no food waste was collected, no general waste was collected. appointments were made to collect all the waste but no vehicle turned up, causing internal problems with waste and a filthy waste area that had to be hosed down and cleaned finally after the collection - not very impressive for a new customer

September 8, 2025
Rated 5 out of 5 stars

Meeting with Claire

Today I had a meeting with Claire about setting up an account for a busy dental surgery I run. Clare arrived exactly on time and was very helpful and attentive.
Never met a more bubbly representative. From the meeting we have set up an account with Fresh and I am am hoping everything goes smoothly. So far 5 star review

October 9, 2025
Unprompted review
Fresh Start Waste Services logo

Reply from Fresh Start Waste Services

Thanks Lisa we’re happy to have you on board! Claire will be delighted with this feedback, as are we,

Fresh Start Team

Rated 5 out of 5 stars

Dealing with Fresh Start waste is a…

Dealing with Fresh Start waste is a stroll in the park. Claire my account manager is always on hand and always ready to help when needed. I wouldn't go anywhere else. If it ain't broken no need to fix it. Nice one, Rick RMS Swinton branch

October 9, 2025
Unprompted review
Fresh Start Waste Services logo

Reply from Fresh Start Waste Services

Hi Rick,

Thank you for your feedback, Claire is a credit to us and we’re lucky to have her supporting our fantastic waste operatives!

Rated 1 out of 5 stars

Moan about dust being in the bin…

Moan about dust being in the bin (should be wearing PPE) also whenever they return the bin to its original place, they never apply the brake (which was on before) and it ends up rolling into the road. If some bits of rubbish miss the back of the wagon and land on the floor, they never pick the bits up. Lastly they charge you for over weight but never provide the scales report, you just have to take there word for it.

September 18, 2025
Fresh Start Waste Services logo

Reply from Fresh Start Waste Services

Hi Nichola,

We appreciate you taking the time to share your feedback. However, it’s important to clarify a few points for accuracy.

Dust, powders, and loose fine materials cannot be placed in containers—this is not only for driver safety but also to prevent health and safety risks within our recycling facility. Our team wear all PPE required for this type of service, and our policies follow strict regulatory standards to protect both staff and the environment.

Regarding your comment on weights, all of our vehicles are calibrated and verified under Weights and Measures legislation, and we take pride in operating transparently and compliantly. You can access your individual weight reports at any time via our customer portal; if you no longer have your login details from your welcome pack, please contact our Customer Service team who will be happy to assist.

Finally, we always aim to collect any waste that may fall during tipping, though securely bagging all waste before placing it into containers will help prevent this in future and ensure a safer, cleaner service for everyone. Incidentally, if you bag up the loose dust this would solve your prior mentioned issue also.

We are disappointed you chose to score us a 1 star despite receiving a 5 star pick up rate, but I guess you can't please everyone!

Thank you.

Fresh Start Waste Services Team

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