Fubo Reviews 

8,560
TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Evaluating 528 reviews, most reviewers were somewhat happy with their experience overall. Many customers consistently praise the helpfulness and professionalism of the staff, describing interactions as quick, kind, and knowledgeable. People appreciate the efficient support received from representatives who are dedicated to resolving issues. However, some customers noted significant dissatisfaction with pricing, finding it misleading or unexpectedly high due to undisclosed fees. Many also reported difficulties canceling subscriptions, with some being charged even after attempting to cancel. Additionally, some reviewers experienced issues with service quality, including problems with live sports or missing content, and found automated AI customer service unhelpful.

What people talk about most

Customer service

Customers consistently note ambiguous experiences with customer service, with many praising the helpfulness... See more

Service

Reviewers mention ambiguous feedback about service, with many expressing frustration and disappointment.... See more

Subscription

Clients share negative opinions on subscription, with many reporting difficulties canceling their... See more

Staff

Users describe positive interactions with staff, often highlighting their helpfulness, efficiency, and... See more

Price

Customers had negative experiences with price, often describing it as overpriced and poor value for the money... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Absolutely no way to cancel subscription. 75 dollars a month, and I’ve never used it Helpful response from FUBO. I’m still not sure I’m cancelled, but they seem to trying to be helpful. Added 2... See more

Company replied

Rated 4 out of 5 stars

My experience was fine because of my interaction with your representative. However, I'm not at all currently pleased with Fubo. Watching golf on tv is very important to me. If you cannot resolve th... See more

Rated 4 out of 5 stars

The live agent quickly cancelled my FUBO/ESPN FREE TRIAL and emailed me a confirmation email. Because I wasn't able to access my free trial of ESPN on my PC, SMART TV or CELL PHONE.

Rated 4 out of 5 stars

Fubo customer service is about the best customer experience I’ve had in my entire life to be honest! Very kind, knowledgeable, and supportive! I felt these representatives had my best interests at h... See more



Contact info

3.2

Average

TrustScore 3 out of 5

9K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 48% of negative reviews

Typically replies within 1 week

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3.2

All reviews

(8,560)

508 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

They were straight forward and quick to…

They were straight forward and quick to help me get my refund. I was a day late to cancel my subscription and they went back up in price now that I dont have football I dont have a reason to use fubo so bye for now but I will be back during football season lol

February 26, 2026
Unprompted review
Rated 5 out of 5 stars

Carlos was great

Carlos was great. He was in Columbia. Everything done. Now I get a message that you're canceling my account for lack of payment. What are you guys doing? He also said to call before the 28th and request payment due to change it to the following week due to my direct deposits start on the 5th of the month. If you ck
And ask him he will confirm this. My account is current. Please be advised that I am a consultant for 1 client. They have 72 people in there business. I got them all to change from direct TV to fubo. So, needless to say if you're that incompetent and shut offa current account we all go. If anything you should discount mine or comp me not turn it off. Go ahead and the next day you will loose 77 accounts. They all are in the NY metropolitan area down to Atlantic city. I'm in FL. Sincerely Craig Barr USCG.

February 19, 2026
Unprompted review
Rated 5 out of 5 stars

Ubot charges everyday past a due date

Ubot charges everyday past a due date. Other than that I think you guys have good service. I haven't had any outages or problems since the 2 years I've had you $100 a month is not a bad deal but can you please get back ABC sorry NBC

February 21, 2026
Unprompted review
Rated 1 out of 5 stars

No NBC

No NBC. Fubo has made zero attempt to get NBC back for their streaming service. No Super Bowl and no Olympics. The only reason I keep it is for NESN and baseball but I might just switch to NESN360. Do not purchase this streaming service.

February 22, 2026
Unprompted review
Fubo logo

Reply from Fubo

Hi Christopher, Fubo believes customers should have choices in how they access the content they love. Unfortunately, NBCU proposed terms that are significantly higher than those offered to other distributors, which could either limit access to certain content or result in higher costs for subscribers. Despite this, Fubo remains committed to delivering a high-quality, competitively priced live TV streaming experience with strong sports, news, and entertainment coverage.

Rated 2 out of 5 stars

Eh...

Edit: responding to Fubo's reply - if you read my comment, I mentioned ads during ON DEMAND, NOT live programming.

Best thing about Fubo is the unlimited DVR. The rest... eh. The app is extremely glitchy especially on tvs. The other thing that gets me is the endless ads you have to watch to view anything on demand. Sometimes there's literally 4-5+ commercial breaks during a program but there will be 18-24 PLUS commercials at a time then when it's really glitchy they will start all over AFTER you sit thru a 9 minute commercial break. FOR AS MUCH A FUBO COSTS, I SHOULDN'T BE WATCHING AN ADDED 30 MINUTES PER PROGRAM FOR ADS!! Looking for an alternative option at this point.

February 20, 2026
Unprompted review
Fubo logo

Reply from Fubo

Hi there, thank you for your feedback. Please note that Fubo is a live TV streaming service, and we don’t control the commercials that appear during live broadcasts or DVR content. However, if you record content using DVR, you’ll be able to fast-forward through commercials once the program has been recorded.

Rated 1 out of 5 stars

FIVE DAY TRIAL BAIT and SWITCH

Signed up for a five day trial. Canceled after 36 hours. There was a $98 charge pending, which made me suspicious so I called fubo. They assured me the cancellation hadn’t processed yet but to be patient and that $98 would fall away. Nope. Charged me the $98. I disputed it and fubo told my credit card company that I reactivated the account! So they ended up getting their $98 off of my 36 hour free trial. When I contacted fubo, their chat was my only recourse and the chat came back with the exact same sentence:” we are so sorry for your frustration. We never do refunds.”

January 18, 2026
Unprompted review
Fubo logo

Reply from Fubo

Hi Terry, we apologize for any inconvenience this may have caused. Please note that if a dispute has already been submitted, the final decision will be made solely by your bank.

Rated 1 out of 5 stars

I’d rate them zero stars if I could

I’d rate them zero stars if I could. I subscribed so that I could watch a football game, and canceled literally one minute after I subscribed, to ensure that I would not charged by the end of the trial. I got the cancellation confirmation and everything. Soon as the trial ended, however, I was charged 80 dollars for that month’s subscription. Upon bringing this up to fubo’s customer support, I was told I was out of luck, and my account was deleted. Don’t do business with these thieves, I’m just glad I didn’t get more money stolen from me.

January 1, 2026
Unprompted review
Fubo logo

Reply from Fubo

Hi Matt, we'd love to take a look into this issue. Please give us a call at 844-441-3826.

Rated 5 out of 5 stars

Very helpful support

The girl helping me was professional and patient with me, a 67 year old not that computer savvy. She walked me through everything step by step and took care of all my reasons for calling support yesterday,

February 18, 2026
Unprompted review
Rated 5 out of 5 stars

Very knowledgeable, patient and kind,

I get so nervous with technology and recent selected Fubo. I spoke with an agent and she walked me through the Fubo app and how to find what I want watch. She was very knowledgeable, but most importantly to me, she was very kind and patient with me.

February 18, 2026
Unprompted review
Rated 1 out of 5 stars

No premier league matches, Some FA Cup

I got fubo because everything I googled said Watch English Premier League & FA Cup on fubo! I did the free trial, 1 day into it, there were 5 FA Cup matches that day. Only One of them was on fubo. And they don’t have rights for the EPL in the US so they don’t show any premier league matches. You can only watch on NBC,peacock, or USA. Which fubo does not have. So I canceled.

February 13, 2026
Unprompted review
Rated 1 out of 5 stars

Fubo scam artists

Signed up for free trial, canceled by deadline but they keep charging me! I have sent proof (cancelation confirmation emails) that I canceled in time but they refuse to refund me. Finally got them to stop new charges but they refuse to refund what's already been charged even though it was charged AFTER cancelation. Do not use Fubo! Total scam artists.

January 7, 2026
Unprompted review
Rated 2 out of 5 stars

Get NBC back

Get NBC back, stop commercials that play consecutively over and over, stop sound from all of a sudden blaring, stop freezing!!!! Fubo is not the best, shows a lot of shows over and over, doesn’t show more modern shows.

February 14, 2026
Unprompted review
Rated 1 out of 5 stars

Overpriced tv

The fubo subscription that was taken out monthly when I changed the plan I still paid the same amount after I went to a lower plan, but fubo took channels away after I had already paid full amount.. Fubo is a rip off overpriced and pathetic customer service

February 10, 2026
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

The company resolved my issue within an hour. I was able to speak with a customer service rep who put me in touch with tech support for a resolution.

February 12, 2026
Unprompted review
Rated 1 out of 5 stars

NoGo FuBo

Honestly, the worst. They are not even BBB accredited so it is hard to complain about their lack of concern for the public. While Disney is the majority interest holder, who knows what is going on there since my charges get flagged as outside the USA. I assume they are working in legal loopholes for tax evasion, oh Disney…. Anyway, they removed any links for disputes or refunds. Considering their inability to deliver the supper bowl please don’t consider them a sports service even though they do. They definitely did not deliver on the service they promised and a few dollars in rebates did not cover the service I order to replace their useless service entirely. Really, do yourself a favor and use any service but this one or regret it later when you feel cheated like me.

February 8, 2026
Unprompted review

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