Fueltool Reviews 

Positive experience all round. Good value, good communication and delivered on time.

Excellent service, best price provided for my oil and the company suppling it delivered on time and
efficiently, no complaints at all.

Delivery driver was very helpful and friendly, gave me an insight into issues they come across sometimes, whilst remaining professional withholding specific details. We can then understand. Swift delivery 1 week before due date, not an issue. Order placed no problems.

Really satisfied with this transaction, the fuel was ordered, processed and delivered promptly and without any hitch whatsoever, seamless I would say
Great service, great little Company

Great price quoted in comparison to other suppliers.
Order process was easy.
Delivery notification prompt via SMS.
Delivery was on time.
Driver himself was excellent - friendly & proficient. Thank you :-)

Placed an order as price was competitive compared to other companies. Only after the order went through was I told that I'd need to pay an extra 5% deposit on top of that, to apparently be refunded after delivery. I wouldn't mind so much if they'd been upfront but there's NO warning on this on their website. Incredibly sneaky so won't be using again. JUST BE UPFRONT.
Never had this with any supplier before. Why do you need an additional 5% if you're only delivering what I've paid for?! As if we don't pay enough for heating oil as it is.

Fuel Tool Failed to connect me with a merchant for the order number that FT had created. Then the website's phone number 01352 219948 resulted in "This phone number has not been recognised" (!!!)

Website is unvailable

At todays price from a supplier Fueltool is adding almost £40 on to 500 litres, shop around folks

Used a few times before and was ok but recently I’m not being offered a quite. I’ve emailed to ask why but am still awaiting a response after 2 weeks. Tried calling too but it’s never answered. Word to the wise, you’re only as good as your last interaction.

Shocking. Took my order, allocated a supplier and a price and then heard nothing. Six days later I contacted both fuel tool and the supplier who blamed each other and said I was out of the delivery area. Either way I have no fuel. “Sorry” doesn’t really cut it I’m afraid.

VERY POOR. Money Saving Expert need to check their relationship with this site. Quote was £46 MORE expensive. Doesn't deserve even 1 star.

I wish I had seen these reviews before I ordered.
I received no confirmation email from fuel tool or the supplier. Fuel Tools phone is never answered so I contacted the supplier who have said they have my order on the system but no delivery date and they can’t give me one.
I tried to cancel with the supplier but they say I have to cancel with Fuel Tool. Fuel Tools website say cancellation has to be done with the supplier. Again Fuel Tool do not answer the phone.
I can get a next day delivery with a local supplier cheaper that the price Fuel Tool gave me but I can’t do that until I can cancel the first order.
Meanwhile I’m without heating or hot water. It 7 degrees inside my house and I have a serious illness.
Will will warn everyone to avoid Fuel Tool.

Used them a few times with no issues, This time I placed an order with them , Heard nothing , Emailed , No reply, Then went on my log in and they have cancelled my order , No notification , nothing, , Hope fully I have enough oil left to keep me going while I wait for another company who I have just placed an order with (£20 cheaper ) to deliver, Thanks Fueltool, You have lost my custom

I have used fueltool many times over the past ten years in Northern Ireland. They are reliable and my oil turns up either on the day it should or before.

Of late though - since January 2019 - I have started to shop around online with other suppliers. Fueltool have been the priciest by a long way. I saved £60 on 500 litres of Kerosene 28 Sec today by going elsewhere.

First time using the service everything went smoothly for delivery in Cornwall. Oil arrived within the 5 working day period. FuelTool was pretty quick and easy to use. HomeFuels Direct as the supplier with a Certas tanker attending. Got a text message the day before to say when delivery was expected, which was kept to. Imagine this may vary greatly depending on the supplier chain used and demand for your area but all good here in December!

I stand by my review of FuelTool. Despite the reply from them. I did contact them re the discrepancy in price of fuel direct from the suppler and what I was charged very quickly, within 24 hours of placing the order.There had NOT been a price rise. The supplier admitted he was passing on his costs of belonging to the Fuel Tool Website. I do have the chain of emails showing all my communications and replies. FuelTool have promised me a refund many times, by BACS and cheque neither of which have occurred. IT MAY ONLY BE £6.30 due to me but for a pensioner every little counts, plus the website is being misleading in stating that the customer would get the best price. It is a shame that what could be a good and trustworthy company has let me down.

I paid £477.75 for 1000 litres for delivery on 1st April which didn't arrive, a message said the lorry had a pump failure and had to go back to the depot but they would arrive the next day with a small emergency tanker. When I checked there was nowhere near a full load. S&W Corporation did not respond to my complaint or leave a meter ticket. Sally Johnson at Fuel Tool said she wasn't responsible but I knew she was aware of all the previous fraud problems with Evolution Fuels with the same directors and was still dealing with them. I've reported to Trading Standards and to Action Fraud, Case No. NFRC190402936290 and NFRC190402937405 for those who want to make a fraud complaint. Steer clear!

Excellent value for money efficient service