While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Bought two pairs of pyjamas that I've had my eye on for a while. They arrived quickly (thankfully use the Post Office for delivery) and were packaged beautifully. I had a couple of return queries and their customer service agent Emma was very helpful! Would highly recommend for all your posh pyjama needs!
Hi
I am only writing this as I have exhausted all other avenues of contacting Full Disclosure for a returns label. Your phone number dials out, and no one has replied to me on email, or on DM on insta. Please can someone contact me with a returns label for my order as I am following your guidelines to return with 28 days.
Ordering and delivery was speedy and arrived beautifully, but the garment is not suitable for me therefore I am trying to return but not much luck!
Super quick delivery, beautiful packaging and great customer service. Highly recommend.
Excellent web design, lovely stock and competitive prices were immediately apparent on the website.
I ordered a bra in two sizes so that my girlfriend could try them both on. When I emailed to return one of them, Emma got back to me with a free returns label rapidly and was very friendly to boot!
Glad to be supporting this promising new business; would recommend to anyone!
Brilliant selection of products, very good sales! And lovely packaging. My only issue was that on both orders I made there was an issue with items being out of stock, which was disappointing, but the team customer service was great.
Great service and beautiful packaging, thank you 🌟
Reply from fulldisclosureluxe.com
Thank you for your lovely feedback.
Absolutely love this website!
I’ve used it several times and it’s always great quality, beautifully packaged and speedy delivery.
Reply from fulldisclosureluxe.com
Thanks so much Liz, delighted to hear your feedback.
A month of false promises, missed delivery dates and plenty of chasing, I still never received my order. Eventually gave up and asked for my money back. They don’t answer phones, only email. Just one excuse after another, dissapointed, waste of a month..
Reply from fulldisclosureluxe.com
Dear Lauren, I'm so sorry you didn't have the best experience with us. As we explained we had just moved from posting in house to a warehouse due to business growth, and were initially having a few technical problems with a certain SKU, which took longer than hoped to fix. I can assure you this has now been sorted and we back to operating an excellent service. We did illiterate we were happy to give you a refund at any stage but you were happy to wait. I really do apologise again for the inconvenience caused.
In regard to the phone issue, being a small team of 2 and working from home in lockdown we are only using our customer service email. We are a small independent business and try very hard to offer our customers the best service, so I'm sorry on this occasion we fell short.
Please do not hesitate to contact us again if you need any help in the future on assist@fulldisclosureluxe.com. Sincere apologies again, the Full Disclosure team.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
