Replacement of Badge Demand for change of badge sent by Fulli in a clear email. Process outlined followed. New badge received, Old badge returned. Everything completed without issue. Thank You Fu... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
The highway company does an excellent service to support the system. They replaced the electronic sensor for free and it is fine now. The replacement was mandatory. It is quite expensive but the serv... See more
Very easy to apply for, and the badge arrived within 4 days. It comes with a holder for the windscreen and a small bag to put it in if you want to shield it from registering.
Company details
About Fulli
Written by the company
Fulli estf facilitateur de trajets, nous vous proposons diverses offres de Télépéage et de cartes de recharge électrique adaptées à votre façon de voyager.
Grâce à nos offres Télépéage Fulli, simplifiez vos déplacements en réglant plus facilement vos trajets : plus d’attente au péage, profitez des voies réservées "t" et "t30". Vous pouvez également accéder à plus de 1000 parkings identifiés.
Découvrez également nos offres de cartes de recharge électrique ! Rechargez votre véhicule en toute tranquillité grâce à Fulli qui vous donne accès au plus grand réseau de bornes compatibles en France et en Europe. Avec Fulli aucun surplus sur le prix de l'énergie, vous avez une tarification transparente.
Fulli c'est LA SOLUTION pour simplifier votre mobilité sur autoroutes et en dehors.
Faites le plein au juste prix dans nos 7 stations-service grâce à des tarifs comparables à ceux pratiqués hors du réseau autoroutier. Profitez de nouveaux services et équipements, de sanitaires nouvelle génération et d'une offre de restauration diversifiée pour faire une vraie pause sur votre trajet.
Vous êtes maintenant libre de circuler partout en France et au-delà !
Pour en savoir plus sur les services Fulli :
Badge télépéage
Offres Recharge Electrique
Contact info
36 rue du Docteur Schmitt, 21850, Saint-Apollinaire, France
- 0 806 00 40 04
- https://www.fulli.com/aide-et-contact
- fulli.com
4.5
Excellent
38K reviews
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Echange d'un badge qui ne fonctionnait…
Echange d'un badge qui ne fonctionnait plus à l'agence situé à Villefontaine sur A43.
Rapide et efficace.
December 16, 2025
Yes yes yes 👍
July 4, 2025
Great experience
December 5, 2025
Easy to use and efficient!!
December 5, 2025
Badge stopped working after years of…
Badge stopped working after years of good service. . Exchange one ordered through Fulli account which arrived in a week.
November 22, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
No customer number given
No customer number given. Not on invoice of badge. Can not log in yo account.
November 16, 2025
Reply from Fulli
Hello Pierre, please feel free to contact us at support-app@fulli.com if you would like assistance in creating your account on the app :) Your Fulli customer service team
SUPPORT DE BADGE DIFFERENT de celui…
SUPPORT DE BADGE DIFFERENT de celui d'avant. j'ai 4 véhicules et seulement 2 supports avec le badge
November 7, 2025
Reply from Fulli
Bonjour Frederic, pour obtenir un nouveau support vous pouvez le commander en ligne via votre espace client Fulli ou via notre application mobile (2 euros de frais d'envoi vous seront facturés). Vous pouvez également vous rendre dans l'un de nos espaces clients où un support vous sera remis gratuitement.
Bonne journée, Léa de Fulli
Excellent service !
November 7, 2025
Excellent service
Your representative quickly identified the cause of failure(ancient battery) and efficiently replaced it.
October 20, 2025
Excellent communication and fast and…
Excellent communication and fast and efficient follow up.
October 25, 2025
Huge disappointment
Before our holiday to France this summer, I ordered a Fulli. What a disgrace!
- First of all, it didn't work from the very first toll booth, even though it had been installed correctly.
- Then, I couldn't reach Fulli by phone (Saturday morning).
- Later that morning, I finally found a number, but it turned out to be a Fulli partner, and the person told me the system had been down for a while.
- To top it all off, these calls ended up costing me €42 in phone charges.
Now I don't know what's wrong. Is my device broken? I could send it back, but then I'd also have to pay shipping to France, and I don't know if that's the cause.
All in all, unfortunately, a very bad experience with Fulli, which I had hoped would be convenient.
July 19, 2025
Unprompted review
Reply from Fulli
Bonjour, nous sommes désolés du problème auquel vous faites face et nous comprenons votre mécontentement. Votre expérience ne correspond pas à ce que nous souhaitons pour nos clients. Nous vous invitons à nous contacter directement via notre formulaire de contact disponible sur notre site internet ou sous le lien : https://www.fulli.com/aide-et-contact. Nos équipes se tiennent à votre disposition pour régler tout point d'insatisfaction. Bonne journée, Léa de Fulli.
Needed a replacement badge as ours was…
Needed a replacement badge as ours was stolen by a break in via the passenger winnow. Fulli dealt with it efficiently but we are disappointed that we must pay for the new one
October 4, 2025
you did everything quickly and…
you did everything quickly and efficiently
Very professionally
many thanks
October 4, 2025
I had to send numerous reminders
I had to send numerous reminders, none of which were responded to or acted upon. When I finally did get a response, I was told that my subscription “had been forwarded for processing” - yet nothing happened. After again several emails, Fulli finally realized that sending it for processing is not enough and that processing itself is required. After 1 month, I finally received the badge. Fulli, please improve your customer service!
September 27, 2025
Un contact commercial simple et…
Un contact commercial simple et efficace. Le service d aide pour utilisation du badge idem.
Bref pour le moment c'est cool
September 13, 2025
I had to exchange my badge Nomade
I had to exchange my badge Nomade. I received the new badge, then a returns label to send back the old badge. All went well.
August 21, 2025
Very unprofessional and uncleare website without any support.
Although the Fulli website seems to be available in 4 languages (FR EN,DE, NL) when selecting any other languages than FR, most of the page is still in French. When selecting NL, some is in Dutch, some in German and some in French. I have never seen such an unprofessional and unclear website from such a big company. Also the so called ' Virtual assistant is a joke; it only has answers to 4 predefined questions in Dutch, when NL is selected and 1 in French. There is no way to ask a question or get in contact using chat or phone or even mail. And with a confusing website like that, you really need support.... which is not available.
August 20, 2025
Unprompted review
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